Fitbit Versa syncing issues

[hollyallysa]

I’ve had three Fitbit Versa’s now that have stopped syncing after a couple of months of use. My steps stop syncing, the time won’t update, it states that the Fitbit Versa cannot be found & one where the screen started acting up and eventually stopped syncing. Every time I’ve chatted in and tried the steps given to resolve the issue but the steps have been unsuccessful and Fitbit issues another replacement. After arguing with fitbit because they cannot provide answers to why this keeps happening and clearly have not resolved the issue as it keeps happening the best they have agreed to do is replace my Fitbit Versa with a new in box same model. (This will be #4 & I’m still waiting to receive the replacement after two weeks as I’m told that’s the process — they refused to upgrade me to the Fitbit Versa 2 even with all the issues and time that I’ve had to go without having a Fitbit) With the Fitbit having a year warranty I only have four months left on the warranty and I’m worried I’ll eventually be stuck with a defective product due to the problems I’ve continued to have. I’m wondering if anyone else has experienced these issues or if I’ve just been unlucky (maybe due to that fact that two of the replacements were refurbished) or maybe I have been doing something wrong? (They advised overcharging/charging overnight can result in a defective Fitbit which seems a bit extreme and doesn’t explain all of the Fitbit’s that I’ve gone through) I’m debating if I should use the replacement or if I should look into buying an Apple Watch. I have an iPhone which they have advised is compatible with Fitbit.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@hollyallysa welcome to our Fitbit Community! I'm sorry about the syncing issues that you've experienced with your Fitbit Versa.

I understand how frustrating this has been for you and I appreciate your feedback and comments since this helps us to keep improving.

Regarding your replacement unit, I was able to get in touch with our Support team and was told that it will take 5-7 business days to be delivered after the date that they sent you the last email.

I'll be around if any question arises.

[DanaB3]

I am only on Versa #1 that I purchased back in March. I am also experiencing all of the issues you laid out. I have tried everything since July when I first started experiencing these issues.

Definitely makes me worried that I will just be getting replacement Versa's with the same issues from Customer Support. 

[JuanJoFitbit · Accepted solution]

@DanaB3 thank you for joining us in this thread and our Fitbit Community! I'd like to follow up on the syncing issue that your Versa is experiencing. I totally understand how you feel about this. By the way, thank you fro troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried.

In the meantime, please try the steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀

[DanaB3]

Hi @JuanJoFitbit 

This originally all started because my versa would not record exercise. I would manually start and stop my weight/spin/yoga sessions. As soon as I finished a session i would look in the 'days exercised' section on my versa, nothing. Then nothing on the app. Stopped syncing in July.

Steps taken: 

-restarted the fitbit

-restarted the app

-updated my phone 

-updated the fitbit

-updated the app

-disconnected from wifi then reconnected

-disconnected from bluetooth then reconnected

-deleted the app and reinstalled

-attempted a factory reset of the fitbit per the instructions given (did not work)

-unpaired the versa from the app and now the app cannot even recognize my versa.

The four digit code is provided on the screen of my versa to put in for pairing the devices and the app stops about 25% through and says "something went wrong" and only gives the option to abort. Yes I am connected to wifi and yes the device is charging. 

So now I have a fitbit that cannot be paired to the app and an app that can't connect to my versa. 

[hollyallysa]

This happened to me as well. They said my Fitbit was defective after getting me to try pairing with different devices and it not being successful. They sent out another one and eventually syncing issues would happen again and I’d be going through the process again. I hope you have better luck!

[aayers87]

I'm having the same issues after the latest update. My watch will only synch if connected to my computer. I have owed Fitbit's for years. This is not acceptable - especially since it was expensive. 

[Shelly13Grand]

You have just described what is happening to my versa lite.  It started almost immediately after I updated the app.  I was hoping that was the issue but I see from your experience that it is not.  That is distressing.  Might be time to switch to a Garmin...

[aayers87]

Mine happened immediately after the update too! It's ridiculous. I cannot even use the Fitbit as a watch because the time is way off unless I get it to work for a measly 5 minutes. 

[ankitpassive]

I have somewhat similar problem, with latest update the notification stopped appearing on my Versa, like no notification from the phone is reaching versa. I tried to check whats wrong, it just shows up in red words inside the app "to enable notification restart the phone" and i have restarted, uninstalled and re-installed the app, did every possible thing, left a review on play store saw everybody going nuts over it even on the reviews, I feel cheated with spending this amount of money and getting 3rd class service.

Whoever rolled out the last update should be FIRED.

[hollyallysa]

Honestly the service I’ve gotten when asking for answers of why it keeps happening, why the issue hasn’t been resolved, why it’s acceptable to have a product like this on the shelf and expressing my concern of being stuck with a defective product once I’m out of the warranty time period has been absolutely awful. (I was even hung up on once) I’m thinking of selling my in box replacement and spending the extra money to get an Apple Watch as this was my first Fitbit and although I love the community aspect the issues just aren’t worth it at this point which is disappointing as I loved the watch when it worked.

[Daddio784]

Juan,  

I too am struggling recently with getting my apps to sync with my Versa watch. I noticed that the problem started the same time that the latest Versa app came out. I thought initially that it had to be a coincidence. But, after reading the tread of syncing problems that other people have had, I’m thinking it is the root cause of my problem.  Can you please confirm whether there is a bug in this latest roll out of this software update relative to our syncing problems and will there be a new patch to fix this???

[Daddio784]

I agree

[sandykwalsh]

I'm on replacement number 1 and after about 6 months of good functioning it won't sync.

Is it starting all over again???

I hope not.

Why is it do complicated?

[Yana75]

I've just started getting this problem and its really annoying. I don't know how I go about getting it replaced. I can't do anything. 

[DanaB3]

Hi again @JuanJoFitbit , 

Any ideas besides sending all these people to a link that has no useful information? 

Customer Service is abysmal when we contact them. We can't seem to find any answers for fixes on our own. Personally, I love Fitbit and am disappointed that the Versa is having SO many issues.

Does the Versa 2 have the same update issues?

Will there be a recall or an app bug fix in the future for the Versa 1?

Or are we (a majority of us being loyal customers) all just stuck with products that don't work because of a forced update?  

You said to keep you posted on the outcome, this is the outcome. Please respond so we all know whether to pitch our Versa's or stick it out for a fix. 

[SnoWhite1]

I’m battling same issue and just received a replacement.  First Versa stopped syncing with phone and customer service was able to restore.  A month or so later it stopped syncing again.   Tried to restore but unsuccessful.   Within 24 hours the Versa went dead with no recovery.  Just received replacement and it will sync with iPad but not iPhone 8.  Very frustrating 

Moderator edit: format

[Shelly13Grand]

Phone the company you will have to walk through all the steps I’m sure you’ve already tried to reboot the device. But if they deem you worthy they will agree to send you a new watch, that’s where I’m sitting now. But others have had issues with the replacement so I’m not terribly opportunistic about it.

Sent from my iPhone

[ChrisM.]

I got my Versa in December.  I have had Fitbits for several years.  I loved this Versa, every day you would learn something else that it could do.  In June after an update, it wouldn't sync with my phone.  The clock face said that I needed a different one.  The weather wouldn't come up, due to the syncing.  I was hoping that Fitbit would fix the problem by itself, being as so many people were complaining about syncing issues, especially after an update.  An update messed this up, why can't they have an update to fix it.  They say my phone is not compatible to Versa.  Tell me why it worked for months before the update that messed it up.  I called customer service.  After 2 HOURS their solution was for me to get a different phone.  Seriously??  I said that I wanted to return it and get my money back, they said that the warranty was over.  No suggestion of what else they could do.  I think the only solution is to get a different brand.  I really hate doing that, but that is better than being told to get a different phone. 

[aayers87]

I have literally just stopped wearing it all together because it's so frustrating. My watch will say it's 3:00 when it's actually 4:15! I've always owned Fitbit's but I'm beyond pissed. $260 piece of now useless jewelry.