Fitbit Versa syncing issues

[hollyallysa]

I’ve had three Fitbit Versa’s now that have stopped syncing after a couple of months of use. My steps stop syncing, the time won’t update, it states that the Fitbit Versa cannot be found & one where the screen started acting up and eventually stopped syncing. Every time I’ve chatted in and tried the steps given to resolve the issue but the steps have been unsuccessful and Fitbit issues another replacement. After arguing with fitbit because they cannot provide answers to why this keeps happening and clearly have not resolved the issue as it keeps happening the best they have agreed to do is replace my Fitbit Versa with a new in box same model. (This will be #4 & I’m still waiting to receive the replacement after two weeks as I’m told that’s the process — they refused to upgrade me to the Fitbit Versa 2 even with all the issues and time that I’ve had to go without having a Fitbit) With the Fitbit having a year warranty I only have four months left on the warranty and I’m worried I’ll eventually be stuck with a defective product due to the problems I’ve continued to have. I’m wondering if anyone else has experienced these issues or if I’ve just been unlucky (maybe due to that fact that two of the replacements were refurbished) or maybe I have been doing something wrong? (They advised overcharging/charging overnight can result in a defective Fitbit which seems a bit extreme and doesn’t explain all of the Fitbit’s that I’ve gone through) I’m debating if I should use the replacement or if I should look into buying an Apple Watch. I have an iPhone which they have advised is compatible with Fitbit.

Moderator edit: updated subject for clarity

[Dawn889]

I am also experiencing all of these syncing problems. I have gone through all the steps in the help guide. Last Thursday I factory reset the device and my syncing worked until Sunday. I too am very frustrated as I have been a Fitbit customer for 3 years now with several devices but upgraded to the Versa for the smartwatch like functions. Very disappointed and have been thinking of switching to a Galaxy smartwatch because no one I know that has them has all these issues.

[hollyallysa]

Try turning off background app refresh on your phone while setting up the Versa. It might get it working for a bit at least. Always seems to go back to having syncing issues though.. 

A side note: it’s funny that they could edit my title and take out the “defective” part (I’ve added it back as it’s true.. they keep deeming the watches defective with syncing issues) but they cannot seem to give anyone a solution to the problem which is beyond frustrating and disappointing. 

[Machorn]

I am having the same issue.  I have had my Fitbit for less than a year and it has worked fine until Tuesday.  When I try to sync it says device not found, I have followed all instructions to reset my Fitbit, uninstalled the app, all of your suggestions have been followed and I still can't sync.  How does this get fixed?

[DanaB3]

@JuanJoFitbit 

[Repochka]

In the same boat here. Emailed support and all I got was the same instructions I've already found and used with little luck. After insane acrobatics with turning on-off, charging, etc, I can maaaaybe sync it once a day. 

Anyways... since support is not helping, here's an idea - is there a way to get the older version of the app? My versa seemed to be just fine with that. 

[SnoWhite1]

Thanks. Problem was resolved with latest Fitbit phone app update.

Moderator edit: personal info removed

[SnoWhite1]

I have IPhone 8 and an update came out Sept 2 for phone app and after I updated my Versa synced immediately. Now this is a replacement Versa as my initial 2 month old Versa died a very quick death last weekend. It wouldn’t charge or connect and starting vibrating for about 20 minutes then zap it was deader than a door nail. Like you I have had Fitbit’s for several years and love them. But I do remember when I purchased my first Blaze I had similar problems but it was replaced and sling with several updates on software and my problems were resolved.

Moderator edit: personal info removed

[DanaB3]

Thanks Sandra! Unfortunately, I have already updated my phone, the versa, and my fitbit app. No luck on my end. 

[hollyallysa]

@JuanJoFitbit My replacement Fitbit was delivered to the incorrect address. Now calling in to report it fitbit is refusing to send another in box (not refurbished) replacement as was previously promised to me (not my fault the carrier messed up) when I have returned the Fitbit & charger already under the promise that a brand new in box replacement would be sent out. After all the replacements I’ve gone through and all the issues everyone seems to have with the Versa they have the audacity to exclaim “I don’t understand why you’re so upset” 

[Sandesh_N]

I bought Versa last Nov. ,with in 9 months it stopped working. I claim for replacement, they send me just a device ( not in box). Now my wrist band tear out, so I have to claim for replacement. but I am worried about new device and band that I will get, how long they will last. I paid $ 150 for it,just to use smart watch for 1 year? really?

I mean I would have purchased Apple watch which might have lasted for little longer than this.

Can Fitbit replace my Versa with new Versa 2. It is clear that Versa is a defective product. So Fitbit should recall all versa and replace it for free with Versa 2 ( i guess it is more improved than Versa)

[SnoWhite1]

My husband experienced a similar issue. When he received the box there was nothing in it. They can track Fitbit by serial number so when he contacted Fitbit that he never received the replacement they were not going to replace it as they said they had proof it was delivered. He then asked if the one he was supposed to get had been set up on someone else’s account. When they realized the Fitbit was not active they immediately replaced with another new one. Challenge them!


Regards

Moderator edit: personal info removed

[SnoWhite1]

Sorry about your issues but I’m not a Fitbit employee and cannot give any advice on actions of Fitbit. I’m a consumer like yourself experiencing the same problems. My only recourse is to always pay for any item with limited warranty with Amex or other charge card that extends warranty on any product for at least an additional year.

Regards

Moderator edit: personal info removed

[hollyallysa]

Fitbit has refused to upgrade the Fitbit Versa to the Fitbit Versa 2. They say it’s against company policy unfortunately. 

[hollyallysa]

Thank you for the advice Sandy! I appreciate it! 

[Camphost]

I've  had my Versa for over two years with no problems. Since the last update, it won't  sync and says device not found. Other functions seem to be working, but syncing problem is frustrating. After spending four hours yesterday between Verizon and then Fitbit, (Fitbit got it working)it stopped syncing again last night. I love my Versa so much and really want it fixed. 

[lcadby_80]

I have exactly the same problem, no notifications coming to my Versa, I've emailed several times to complain and the answer ' we are aware and working on the problem' Now I'm having issues with the GPS all because of the update in July! It worked perfectly fine up until this point... Angry does not explain it.

[Pescho33]

• Имайте предвид, че продуктът не е дефектен, а просто има грешка в последната актуализация, тъй като вече трябва да се върнете 2 и трябва да купя. И моята не се синхронизира и забавлява проблемите с времето на батерията, изтича бързо. Моята е в гаранция до август 2020 г. Ти ще гледам цирка, който ще го гледаш. Имате йоник, който е видял 16 месеца без проблем от лентата на екрана и следите това завършване в магазина, вече не предлага Fitbit Ionic. Намира се с часовника на Samsung Galaxy 
• Keep in mind that the product is not defective, it just has a bug in the last update and you have to go back 2 and buy. And mine doesn't sync up and entertains battery time problems, it runs out fast. Mine is under warranty until August 2020. You will watch the circus you will watch. You have an Ionic that has seen for 16 months without a problem on the screen bar, and keep track of what you end up in the store no longer offers Fitbit Ionic. It comes with the Samsung Galaxy Watch

[Pescho33]

[tntsivo]

Fired is right. That last update and no syncing and wrong time- such BS

[Daddio784]

Great idea!