05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
How do I factory reset my Versa? Wipe it off.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
06-17-2019 14:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-17-2019 14:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This problem should not be marked as solved. The Versa is being sold faulty. I contacted Fit it directly after they gave me all the ways to fix this issue. They admitted fault and told me they were working with their team to ensure the importance of usable devices & then offered me a replacement. The replacement however would have the exact same problem. So I got onto the retailer I purchased the device from (Kogan) who are notoriously difficult to get a refund from. When I explained the situation and showed them the email from Fitbit admitting fault they emailed me a return label straight away with no questions asked. Very disappointed. I've had an Alta for years. Loved it. Loved the Versa, but what's the point in buying a watch with a fault? It can happen again. Sure I can just not use my card on the device, but what's the point in buying a car and not using the accelerator? So like I said. I'm not sure why this is marked as solved. It is for some people but not for many. And the issue hasn't been dealt with?
I've removed reference to any regulatory sorry now so my post should not be removed again.
06-18-2019 05:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-18-2019 05:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
never marked resolved on the post because I may have the same problem again
in the future with the Versa.
I'm having an issue where my notifications are not coming through via my
phone. When I get the notifications to work, a day later, the notifications
stop working again. Seeing who is calling me on my phone through my fitbit
is about 80% of why I have a fitbit because I always misplace my phone. But
again, its not working.
Technology is getting out of hand and developers are trying to pair one
device with 50 others and everything is going haywire. You can create a
patch for these issues only so many times.
This is my 2nd fitbit because my first one, The Alta stopped holding a
charge. This is the same thing that happens with cell phone. After about a
couple of yrs, the cell phone begin to lose its charge in about a half day.
I am convinced that these batteries are purposely made to die out just so
the consumer can purchase another one. If developers can create the website
that can connect the whole world, surely they can develop a long lasting
battery. It is and always will be about the bottomline, the all might
DOLLAR...
Signed
Technology will end of being the death of us

06-26-2019 22:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-26-2019 22:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
You cant press buttons when attached to its charger

06-27-2019 03:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

06-27-2019 03:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My Fitbit was password protected and my kid somehow tried wrong password and then it started showing "Unlock with your phone".. My phone started showing crash problems because of Fitbit app, so i removed the account and unistalled the app.
Now i am trying to unlock the Fitbit watch by installing the app and my account on a different phone, but am unable to do so.. pls help

07-09-2019 22:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-09-2019 22:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
This is the EXACT same problem I’m having. My watch is stuck on the languages screen but there’s no choice to move forward or anything. The factory reset did work in settings when I was able to get to it but then when I started the set up process the Versa actually got to 5% updated before it froze then I had to unplug and try again, that’s when I got in the situation I’m in right now. I’m about done with it as well!

07-13-2019 16:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-13-2019 16:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I'm not able to even scroll to the settings card. It's like my screen is frozen. The side buttons work to change the screen once, but after that I can't swipe.
07-13-2019 22:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-13-2019 22:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

07-22-2019 13:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-22-2019 13:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Any update on this?

07-22-2019 13:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-22-2019 13:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
What if it is locked and unpaired from phone? How to use the buttons to factory reset? The online articles I read says it should be conntected to charger while we press the three buttons. HOw can you press buttons while it is being charged? I tried pressing buttons wihtout connecting to charger and it is not working.
Any help is much appreciated

07-23-2019 08:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-23-2019 08:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
DO they have a customer care phone number ????

07-27-2019 07:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-27-2019 07:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
How do I correct time on my blaze

07-27-2019 13:09
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
07-27-2019 13:09
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
hi
my versa is locked with a pin code and I removed the device from my account. Now I can't setup the device again because it says unlock on phone - it is not connected to phone. Can't do anything now.

07-30-2019 14:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-30-2019 14:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My son locked my watch by entering the wrong pin too many times I cant access the setting menu because its locked. Is there a way I can do a factory reset without the setting menu?

08-05-2019 23:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-05-2019 23:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
How to turn on after reset

08-06-2019 03:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-06-2019 03:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Have to admit...your example is worse then mine.
When I contacted support because I was not receiving the confirmation email they asked me to send a copy of another email I might have received from FitBit, such as a low battery email...this after confirming my email was not registered in their database!!!
I’ve performed a factory reset in the hope that I start receiving all notifications again...after the first recharge my Versa stopped receiving notifications from WhatsUp...what fun I’ve had this past week with my Versa...not!

08-21-2019 18:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-21-2019 18:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I don't understand how anyone is having any success with a reset. As noted, there is no way to follow the reset directions since buttons aren't accessible when it's in the charger. I don't even have a Settings icon on my Versa anymore. I'm not black screened, but no syncing, watch isn't even keeping time.
I have nothing but problems with this thing. So disappointing, so frustrating.
Can anyone help?

08-23-2019 03:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-23-2019 03:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
how do I reset my fitbit versa

08-23-2019 04:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-23-2019 04:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from Mail for Windows 10

08-23-2019 06:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-23-2019 06:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
What do you do when all of the suggested solutions fail??

08-23-2019 06:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

08-23-2019 06:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
What do you do when all of the suggested solutions fail and still cannot set your versa up because it still isn’t able to find the watch?

