05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
How do I factory reset my Versa? Wipe it off.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
06-17-2019 14:04
06-17-2019 14:04
This problem should not be marked as solved. The Versa is being sold faulty. I contacted Fit it directly after they gave me all the ways to fix this issue. They admitted fault and told me they were working with their team to ensure the importance of usable devices & then offered me a replacement. The replacement however would have the exact same problem. So I got onto the retailer I purchased the device from (Kogan) who are notoriously difficult to get a refund from. When I explained the situation and showed them the email from Fitbit admitting fault they emailed me a return label straight away with no questions asked. Very disappointed. I've had an Alta for years. Loved it. Loved the Versa, but what's the point in buying a watch with a fault? It can happen again. Sure I can just not use my card on the device, but what's the point in buying a car and not using the accelerator? So like I said. I'm not sure why this is marked as solved. It is for some people but not for many. And the issue hasn't been dealt with?
I've removed reference to any regulatory sorry now so my post should not be removed again.
06-18-2019 05:18
06-18-2019 05:18
06-26-2019 22:34
06-26-2019 22:34
You cant press buttons when attached to its charger
06-27-2019 03:24
06-27-2019 03:24
My Fitbit was password protected and my kid somehow tried wrong password and then it started showing "Unlock with your phone".. My phone started showing crash problems because of Fitbit app, so i removed the account and unistalled the app.
Now i am trying to unlock the Fitbit watch by installing the app and my account on a different phone, but am unable to do so.. pls help
07-09-2019 22:17
07-09-2019 22:17
This is the EXACT same problem I’m having. My watch is stuck on the languages screen but there’s no choice to move forward or anything. The factory reset did work in settings when I was able to get to it but then when I started the set up process the Versa actually got to 5% updated before it froze then I had to unplug and try again, that’s when I got in the situation I’m in right now. I’m about done with it as well!
07-13-2019 16:17
07-13-2019 16:17
I'm not able to even scroll to the settings card. It's like my screen is frozen. The side buttons work to change the screen once, but after that I can't swipe.
07-13-2019 22:05
07-13-2019 22:05
07-22-2019 13:11
07-22-2019 13:11
Any update on this?
07-22-2019 13:12
07-22-2019 13:12
What if it is locked and unpaired from phone? How to use the buttons to factory reset? The online articles I read says it should be conntected to charger while we press the three buttons. HOw can you press buttons while it is being charged? I tried pressing buttons wihtout connecting to charger and it is not working.
Any help is much appreciated
07-23-2019 08:35
07-23-2019 08:35
DO they have a customer care phone number ????
07-27-2019 07:04
07-27-2019 07:04
How do I correct time on my blaze
07-27-2019 13:09
07-27-2019 13:09
hi
my versa is locked with a pin code and I removed the device from my account. Now I can't setup the device again because it says unlock on phone - it is not connected to phone. Can't do anything now.
07-30-2019 14:32
07-30-2019 14:32
My son locked my watch by entering the wrong pin too many times I cant access the setting menu because its locked. Is there a way I can do a factory reset without the setting menu?
08-05-2019 23:49
08-05-2019 23:49
How to turn on after reset
08-06-2019 03:51
08-06-2019 03:51
Have to admit...your example is worse then mine.
When I contacted support because I was not receiving the confirmation email they asked me to send a copy of another email I might have received from FitBit, such as a low battery email...this after confirming my email was not registered in their database!!!
I’ve performed a factory reset in the hope that I start receiving all notifications again...after the first recharge my Versa stopped receiving notifications from WhatsUp...what fun I’ve had this past week with my Versa...not!
08-21-2019 18:43
08-21-2019 18:43
I don't understand how anyone is having any success with a reset. As noted, there is no way to follow the reset directions since buttons aren't accessible when it's in the charger. I don't even have a Settings icon on my Versa anymore. I'm not black screened, but no syncing, watch isn't even keeping time.
I have nothing but problems with this thing. So disappointing, so frustrating.
Can anyone help?
08-23-2019 03:42
08-23-2019 03:42
how do I reset my fitbit versa
08-23-2019 04:06
08-23-2019 04:06
08-23-2019 06:47
08-23-2019 06:47
What do you do when all of the suggested solutions fail??
08-23-2019 06:48
08-23-2019 06:48
What do you do when all of the suggested solutions fail and still cannot set your versa up because it still isn’t able to find the watch?