Left button not working

[benjoyce2383]

My left button isn’t working on my Versa. Managed to do a factory reset but now it is stuck on the “hold for shortcuts” start screen. I can’t clear this as my left button doesn’t work. Help ???

Moderator edit: Subject for clarity 

[Sandy-za]

Hi Sebby453

someone suggested using alcohol so I tried that and my left button works
again. I just used a cotton bud and kept running it over the button then
pressing till it worked

[CassieDA]

How much alcohol did you use?  I tried it with a cotton swab (q-tip) and it doesn’t really apply that much alcohol.  It didn’t work for mine.  I’m wondering if I need to use a lot more.  What’s a cotton bud?

[Cmusachia]

I’m having the same exact issue the button is not working and I’m stuck in Shortcuts. What do I do?

[Cmusachia]

I’m having the exact same issue the button does not work and it’s stuck in shortcuts. What do I do

[CassieDA]

If you push the two right side buttons it seems to get the short cuts to unstick

[tttran12]

My left button isn’t working and I don’t know how you can fix it on Fitbit Versa 2 since there’s only left button, that’s it. 

[tttran12]

There’s no buttons on the right side on Fitbit Versa 2. There’s only 1 button and that’s on the left.

[ASMALADY13]

Put quite a bit of alcohol on the button and let it sit a few minutes. Take tweezers and slowly pull button up. I will finally release. 

[CassieDA]

I’ll try that.
The button does push in and it pops back out, but it doesn’t do anything as far as function

[kjlm]

I literally cannot do anything with my left button. It doesn’t even press down when you press on it. 
more like it’s already pressed. But it doesn’t do anything at all now. 
i can tap my screen and that’s it. M

(versa 2)

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

I appreciate the details mentioned and the troubleshooting performed. I understand how you are feeling and thank you for sharing your experiences and solutions. If you're having this difficulty, please get in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

Have a nice day.