07-26-2019 14:10 - last edited on 07-28-2019 15:14 by LiliyaFitbit
07-26-2019 14:10 - last edited on 07-28-2019 15:14 by LiliyaFitbit
Purchased a versa lite for my daughter and the screen won’t clear or sync. Has a red x on the screen. Restarted and it’s still there.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
06-23-2020 12:48
06-23-2020 12:48
06-23-2020 18:55
06-23-2020 18:55
06-23-2020 18:59
06-23-2020 18:59
07-02-2020 10:02
07-02-2020 10:02
Not clearing
07-11-2020 07:10
07-11-2020 07:10
Same issue. Solution does not work, logo keeps appearing and disappearing replaced by data not cleared error. Watch is 6 months old - please advise!
07-11-2020 09:40
07-11-2020 09:40
07-13-2020 19:45 - edited 07-13-2020 19:48
07-13-2020 19:45 - edited 07-13-2020 19:48
I am so frustrated with my Versa 2. I bought it less than 2 months ago and I have only managed to get it to sync 4 times. It was a huge fight to get that far. It displayed the incorrect time and wouldn't reset, then it lost the heart monitor and now it has the big red X, Data not cleared message. I tried the whole fix process 5 times and I am really done now. I have wasted so, so much time since day one trying to get this to work properly. I think I will go back to my HR fitbit. In the meantime, what else can I possible do with this one???
07-14-2020 09:45
07-14-2020 09:45
This is also what has happened to mine. I’ve tried to reset a billion times and it is unsuccessful.
07-14-2020 21:16
07-14-2020 21:16
07-14-2020 21:19
07-14-2020 21:19
07-15-2020 04:21
07-15-2020 04:21
07-15-2020 05:46
07-15-2020 05:46
Thank you!!
07-15-2020 12:18
07-15-2020 12:18
07-23-2020 06:27
07-23-2020 06:27
You should get it replaced asap if the warranty hasn't expired.
I am really fed up with this problem. Mine won't go away either. I will not buy another Fitbit again. I had a problem with a previous one also.
07-23-2020 06:31
07-23-2020 06:31
I've tried the factory reset on mine and that doesn't work either.
07-23-2020 08:21
07-23-2020 08:21
07-23-2020 08:30
07-23-2020 08:30
07-30-2020 15:51
07-30-2020 15:51
my fitbit is the same as her fitbit, it has a big X. I've tried the insturctions you have said but it still dont work. what am I supose to do?
07-30-2020 16:36
07-30-2020 16:36
08-01-2020 02:07
08-01-2020 02:07
I have tried the force factory reset and I still get the message Data not Cleared.Sync and try again. I can't even get my watch to sync anymore.