Transcript error on voice replies Versa 3

[FbvlJennW]

I got my versa 3, 3 days ago, on tuesday the replies by voice worked perfectly, yesterday and today it is not working at all i get transcript error and after trying i get not available.

Ive tried reset it from fabric i did restart the device the phone, delete the device setting it up again and nothing!

I got this model for this exact reason can someone help? 

Moderator Edit: Clarified subject

[FbvlJennW]

 just talked to a fitbit guy over chat, he told me they are working to solve it... we just need to wait until they fix it. 

[Joey18]

Finally - they realize it is a system problem-now we just wait

[Phamstagram360]

thanks Jenn for contacting them too.. 

i sent email to fitbitandroid DEV.   hopefully they are working on rolling back to when it was working..  lol

[loelli06]

Ich habe seit heute das gleiche Problem mit meiner 2 Wochen alten Sense  Das Geld von der kaputten Ionic habe ich noch nicht wieder und schon gibt es Probleme mit der neuen 

[loelli06]

 

[YojanaFitbit]

Hi everyone.

Thanks for your continued reports and feedback, as well as the steps tried on your own. Let me share that our team is aware of this situation and they're working to get this fixed soon. Your patience is truly appreciated and rest assured I'll keep them informed of the impact to you and other members. Once I have more details, I'll update this thread.

Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. By the way, I've moved some of your posts to keep the forums organized.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[LizzyFitbit · Accepted solution]

Hi everyone.

Thanks for bringing this to our attention. I'm glad to announce that this issue has been resolved! Please try using the voice replies on your Versa 3 and let us know how it goes. You can always check this help article for instructions on how to use this feature.

Your feedback and patience are truly appreciated, and we'll keep working to make Fitbit more useful for you.

[Phamstagram360]

Thanks for the good news!

I did test it and it works again!

[KMSA]

Awesome thanks so much trying to get fitbit to check this problem out hopefully we can all get a fix I think it all went wrong when they updated the fitbit app via Google play store! I will also click on the affects me too! 

[KMSA]

I also noticed the on wrist calls not working ! looks like it's linked together with voice notes and wrist calls both theses functions are not working  hopefully they will provide a fix soonest 

[hschneid]

Thank you!  Just tested mine and it works. 

[loelli06]

Es funktioniert 

[KMSA]

Should be working now 

[Joey18]

works - Versa 2

[LizzyFitbit]

Hi everyone, and thanks for your participation in the Community Forums.

You're welcome, I'm glad the voice replies are working correctly. Your patience is truly appreciated and I hope you can keep enjoying the Fitbit experience with your Versa 3.

In case you have some spare time, let me invite you to visit our Health & Wellness board where you can make new friends, find great tips and start your own topics. Keep up the super stepping! 😊