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Versa 2 keeps saying I have a pending update when I have the most recent FW

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‎11-22-2021 12:42 - last edited on ‎11-23-2021 04:26 by Fitbit Moderator

‎11-22-2021 12:42 - last edited on ‎11-23-2021 04:26 by Fitbit Moderator

For a few weeks after having to restart my Versa 2, my app says there is a firmware update but I currently have firmware version 72.1.15 installed (the most recent). 

Also, since this started happening, my battery barely lasts a day. So they must be connected. 

I have removed my versa from my account/ Bluetooth, restarted it, restarted my phone, turned my Bluetooth on/off. Nothing had fixed it. Is there something else I should be trying or has this firmware update ruined my versa?

 

Moderator Edit: Clarified subject

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‎11-23-2021 04:28

‎11-23-2021 04:28

Hi there, @lilashcash. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from.

 

Since you've exhausted all possible troubleshooting steps we could've possible suggested in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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