Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Brams77]

My versa 2 won't swipe and the screen gets crazy opening apps without pushing on the buttons

[EdwardT]

What is the repair protocol for a Versa 2 swipe problem?

[Joycerm]

Go to Fitbit support. You can chat or email.

Sent from my iPhone

[Sharp62]

I finally called the customer service help line and they walked me through a couple of things that did not fix it so they are sending me a new one, very quick and easy!!

[GiGiinDallas]

I got my new one yesterday and so far so good.  I suggest to any of you having troubles to contact Customer Support and hopefully they can resolve your issue like they did mine - by first troubleshooting and then, since I was still in warranty, they sent me a new one.  I was surprised at the lack of protective packaging though, I"m glad it works!

[Sharp62]

That is exactly what they did for me and they didn't argue with me or anything they just said they would send me a new one and it should be here next week!

[EdwardT]

Thanks for your response. I will call them.

et

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[SunsetRunner]

What is with them; send a replacement?  Why is this issue happening in the first place?!?! Mine is having same issue and I have only had it for three weeks! 

[Sharp62]

Are you kidding, you got a new one and it is doing the same thing?  You are exactly right, WHY is this happening?  I will not be happy if this happens with the new one, GRRRRRRR

[EdwardT]

Yes. I am thinking it's a software issue but regardless they need to fix or replace with a tested one.

et

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[EdwardT]

If they don't honor their warranty then Fitbit won't be around too long.

et

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[RDTJ]

I am having the exact same issues as @Anna.g 

Can you please escalate my issue too? 

[ChristyK74]

Hi,

I’m having the same issue, swipe is not working at all for the last week, restarted many times. It was purchased on the Fitbit site, I’d like to request a replacement please, it’s only 2 months old. 

Thanks 

Chris 

[EdwardT]

I called customer service and they provided a link for a replacement once they verified my warranty.  My opinion is that all Versa2's should be under warranty as they are a new product. 

[ThisEnglishBoy]

This affects me too, please help!

[EdwardT]

Call customer service for replacement.

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[Bjmarshall]

Following. Mine is doing the same thing 

[naval0range]

Same issue here. I’ve tried restarting it several times with no luck. Can’t seem to figure out factory reset with the button either. Emailed support...

[EdwardT]

I received my replacement Fitbit after talking with customer support.

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[EdwardT]

Call customer support.

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