04-27-2018 09:40
04-27-2018 09:40
Hello,
My first Fitbit but very disappointed with the Versa due to inaccurate step counts. I've read many posts about inaccurate step counts by other users as well and followed steps to resolve the issue but doesn't work (restarting the device several times).
I'm at office typing and every couple minutes, my steps are going up!!! Frusting for the price I've paid and fails to do its job it was meant to be.... I'm really hoping there will be a patch/update for this fix.
Please help if there were other solutions that might help me.
Thank you
10-27-2018 10:47
10-27-2018 10:47
I have only had mine for two days. Worked fine until this morning woke up to 35,000 steps. With tons in congratulation emails. Apparently someone took it off my nightstand and went for a long walk. Come on FITBIT for this price there should be solutions.
11-19-2018 10:36
11-19-2018 10:36
I have had my Fitbit for about 6 months now and my FitBit has helped me lose a ton of weigh and exercise and adopt a healthy, active lifestyle. However, now my Fitbit is recording steps in my sleep and I was not wearing it. It calculated over 25K steps yesterday and 11K today and it is not on a surface with any movement. I also Reset the device twice, logged out of app. I have my Computer Science degree and being able to repair this issue should not be a difficult action. WHERE IS THE SOLUTION FITBIT. YOUR WATCH IS NOT WORTH 200 DOLLARS IF YOU ARE NOT GOING TO RESPOND TO A 3 PG FORUM. Your customers are pissed at you so thanks for nothing FITBIT!
11-19-2018 10:38
11-19-2018 10:38
I have had my Fitbit for about 6 months now and my FitBit has helped me lose a ton of weigh and exercise and adopt a healthy, active lifestyle. However, now my Fitbit is recording steps in my sleep and I was not wearing it. It calculated over 25K steps yesterday and 11K today and it is not on a surface with any movement. I also Reset the device twice, logged out of app. I have my Computer Science degree and being able to repair this issue should not be a difficult action. WHERE IS THE SOLUTION FITBIT. YOUR WATCH IS NOT WORTH 200 DOLLARS IF YOU ARE NOT GOING TO RESPOND TO A 3 PG FORUM. Your customers are pissed at you so thanks for nothing FITBIT!
11-19-2018 12:22
11-19-2018 12:22
still no solution to this problem. what a waste of money....
11-20-2018 08:49
11-20-2018 08:49
They've been looking at this 'issue' for 2 years. I suspect there is either no resolution; or, they don't care.
12-29-2018 10:23
12-29-2018 10:23
My new Versa registers about 3X the amount of steps it should. Very disappointed. Wondering if it can be returned (got it as a gift).
12-29-2018 11:04
12-29-2018 11:04
Hello i was wondering what u set your stride to??
12-29-2018 14:57
12-29-2018 14:57
24.3"
I recently spent the day binging on a certain tv show and did 'very' little movements. Late afternoon I had 8,000+ steps and about 0.75 miles on the thing. There's little that makes sense about the dern thing...
@Seriously_sersi wrote:Hello i was wondering what u set your stride to??
12-29-2018 15:01
12-29-2018 15:01
I find my Charge2 HR was much more accurate. Went back to it for a short time, but missed the other versa features. You could give it a go - nothing ventured, nothing gained.
@TRW921 wrote:My new Versa registers about 3X the amount of steps it should. Very disappointed. Wondering if it can be returned (got it as a gift).
12-29-2018 20:12
12-29-2018 20:12
12-29-2018 20:44
12-29-2018 20:44
Could find how to set my stride
12-29-2018 20:45
12-29-2018 20:45
Make that: Could not find where to set my stride
12-31-2018 00:59
12-31-2018 00:59
Hi, you need to go to your Fitbit app, I have tried to show you by screenshoting each screen you need. Hope this helps!
12-31-2018 04:22
12-31-2018 04:22
Looking thru the forums, they've been working on the 'problem' for at least 2 years, and multiple new device series.
@snsircar wrote:I contacted them through Twitter DM. They said they are already aware of this issue and are working towards a solution. Let's see.
12-31-2018 06:58
12-31-2018 06:58
Thank you, I've reset my stride length. Let's see if that helps. I really appreciate your generous use of your time. Thanks again.
12-31-2018 07:01
12-31-2018 07:01
Thanks again for your help. My concern is that I've not worn my Versa today and it already has 4 steps registered.
12-31-2018 11:18
12-31-2018 11:18
Hey! No worries was glad to be able to help! After lots of time reading reviews and time spending ( that I don’t have 😂) i have made the decision to purchase the Apple Watch series 4 for my health apps & step tracker. Nothing can count steps any less acurate than the Fitbit versa 🤨 I only have to brush my teeth in the morning & I’ve accumulated 500 steps 🤔 haha. I prefer honesty rather than 💩
Good luck & fingers crossed the versa will improve!!!
12-31-2018 12:16
12-31-2018 12:16
01-05-2019 16:25
01-05-2019 16:25
If the step count isn't reliable how reliable are the other applications, ie sleep etc?
01-05-2019 16:57
01-05-2019 16:57
@SunsetRunner@SuperMaria_64@Dossrivera--- you acc may be broken, were your step issues resolved in anyway? (your posts were from oct and nov last yr). As an aside, when it comes to steps doing household chores: although I actually have not checked myself, I have seen reports suggesting that the sensitivity has much increased. It is probably a different chip than in the older fitbit models. Not sure.