Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[ranjinipilla]

Did you get a new one that can update automatically?Ranjini

[HareBall11]

This morning I got my Versa 2 to start receiving notifications by doing the following.
Open your fitbit app and open your account by tapping the icon in the top left. Where it says device tap on Versa 2. In the next screen scroll down to Notifications under General. Then in that screen tap App Notifications. Go through those and choose what apps you want to be notified by. Mine somehow were all turned off.

[Ann133]

Every one they sent me I had to start the update but it would not do anything until I did.

Sent from Yahoo Mail on Android

[LefebvreD]

No I did not get a new one. Why would I as it was working fine till update. Something in your update messed things up with my Versa Lite. From reading all the other complaints why would I think a new one would be any better?

Sent from my iPad

[LefebvreD]

The update has caused me not to be able to connect with Bluetooth now. There are things I can live without like text msg to my Fitbit that no big deal BUT not to be able to sync NOW that is a problem. I have tried everything to make that work.

Sent from my iPad

[DanieMac33]

What kind of professional?

[anotoni]

My versa lite is simply not working. The screen was triubled and even time was troubled. So I am trying to reset, and it simply does not work. I just read I sould not have to do it. What should I do, please.

Thank you.

[ShaunaML]

Customer support told me to do the factory reset in an email. 

[anotoni]

Yes.

[DanieMac33]

Didn't help mine

[Moruddy19]

I was bought a versa lite 2 weeks ago for my birthday and it has stopped working after 1 week. I have been trying everything since to get it to sync. I have just came across this forum and am very disappointed to see it is an issue which has been ongoing since November. How can fitbit continue to sell a device that simply doesn't work?? 

[Ann133]

I have not had any notices that they have been deleted

Sent from Yahoo Mail on Android

[Mdketter1234]

Should I not update the firmware yet..... until Fitbit fixes the issue 100%...?

[Ann133]

It has been more than 3 months.  I doubt they plan on fixing anything yet they still keep selling these things.  It is robbery.

Sent from Yahoo Mail on Android

[ShaunaML]

I am happy to report that using a windows 10 laptop usb reset has fixed my Versa lite!  Now I hope it stays that way!  Waahooo!!

[ranjinipilla]

Oh dear, only have a MacBook!What can I do?
Will wait on this for now,

Ranjini

[AlphaSquad]

Before I knew about the factory reset problem,  I had problems with a clock face not loading correctly.  It wouldn't let me uninstall,  causing versa to lock with Fitbit logo. I am needing my watch for timing on laser cuts. I tried the factory reset,  now it never gets past the first screen of "Step 2 of 3 101% completed". Went through all of the steps suggested to remove, bluetooth still finds it,  but never completes/ starts update

[GoyoM]

I was able to fix mine after a factory reset. It requires a windows 10 laptop. Basically, it involves stopping fitbit on your phone, then set up the Fitbit app on my Win 10 laptop.. After that you connect the USB charger to the USB port on my laptop. Use laptop Bluetooth to pair fitbbit with Win 10 laptop. and then start the update from within the WINDOWS 10 app (not the phone app)..  I have done this twice (I accidentally update once, again) and it worked both times.

[SunsetRunner]

I have seen several references to using Windows 10 on a laptop. if this is how they want their products used, that should be made plain for everyone. I don have a laptop, I only have a desktop while at work. if this cannot be handled via a phone that hooks up to blue tooth and internet, we should be made aware before purchase.This is a big FAIL in m opinion, which will most likely get this response deleted. 

[GoyoM]

Yes, it is a big problem. Perhaps a friend/parent/sibling has a Windows 10 laptop you can use for this? Once you have it fixed, just avoid the update until we get the "all clear" -- from where I don't know. Anyway, it's the only way I know to fix it right now.