Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Ann133]

Just keep taking the replacements as long as they keep messing up with the update.  They need to make it good for you.

Sent from Yahoo Mail on Android

[KMurphy8]

@Ann133 That’s what I did. I took my original fitbit I had to begin with before they had sent me a secondary replacement in 2019. The original is working just fine...for now. I’ll see how it does for a week. 🤔🤷🏻‍:female_sign:

[Ann133]

My first and second ones wont do anything.  Just has a red check and says all data did not clear and to try to sync again.

[noemim]

what if i already factory reset it? i only just seen this post about not resetting it.. 

[Ann133]

If you can get it to work that is great.  Mine wont.

Sent from Yahoo Mail on Android

[GoyoM]

@KMurphy8  I did it with Bluethooth. I made sure it was not connected to the bluetooth on my Android phone, downloaded the Fitbit App om my windows 10 computer,  Paired it on bluetooth and did the update via the Windows 10 app. Much faster. 

[Ann133]

How do you get the Fitbit app on the computer?  I tried through Microsoft but dont have an acct with them.

Sent from Yahoo Mail on Android

[Ava2006.S]

I'm trying to update my Versa Lite, and the support team has mentioned to have my fitbit app "running in the background" what does that mean?

[Ann133]

No idea.  Ask them

Sent from Yahoo Mail on Android

[KMurphy8]

@GoyoM That's not bad. 😊

[HellfireTK]

I am having a hugely frustrating experience and am tempted to give up.  I received a Versa Lite as an Xmas gift and had nine whole days of trouble-free use.  This Saturday morning I found the red 'X' and 'data not synched' screen had appeared overnight.

Since then I have tried every possible combination suggested on this forum of removing and re-adding the device from the Fitbit app, uninstalling and reinstalling the Fitbit app from my phone, attempting to update the firmware, everything, all to no avail.  It all just keep bringing me back to that red 'X'.

The multiple threads and inconclusive 'solutions' on the forum don't inspire any hope.  It's such a shame as for nine days it was such a nice gift!  Also I'd previously had years of trouble-free use of the Fitbit Flex.  Am I better off suggesting my partner just gets a refund and I go back to that Flex?

[mageggi11]

the issue with fitbit versa started when firmware was updated. the device doesnt work correctly and the update wont load. 

I'm awaiting my third fitbit versa lite replacement. I feel totally fobbed off by fitbit. they know the devices they are sending will not work or load firmware. I just want a refund or credit note. think it's all because versa lites update via bluetooth but newer devices update by wifi. just my thoughts. feels like a round about way to get people to upgrade?!I had a charge 2 for years with no issues but gave it away. wish I hadn't now!!

[Tinar8]

I did and they said issue would be escalated after we tried all their different attempts to troubleshoot..I still have heard back and that was 1 1/2 weeks ago

Sent from my iPhone

[Ann133]

I was on the phone with them whenever the troubleshooting didnt work for both of them.  They then said since they had tried and nothing worked they would send out a replacement.  I would call them if I were you.

Sent from Yahoo Mail on Android

[Rich_Laue]

@KMurphy8 through the computer go to http://www.fitbit.com/setup 

This will direct you to the software to install and run. 

Run the software and log in if you run the Win 10 OS. 

If your computer has Bluetooth your good. If not you will need a Bluetooth dongle. 

[Ann133]

Thanks I will try it when I get home from work.

Sent from Yahoo Mail on Android

[steamman]

It is a known issue. This product should have never been sold. Returned and
bought a Samsung smart watch.

[steamman]

Your phone not laptop. Useless device. Known issue. This device should not
have been sold. Returned mine.

[steamman]

Good luck, I returned mine.

[steamman]

I did the same thing with chat. Useless waste of time. At the end they said
it was a known issue and they will let me know when it is fixed. Not good
enough. I returned the watch. My wife loves her Apple watch. She has a
Minny mouse face that talks to her. The grand kids love it too.