Versa Smartwatches - Fitbit OS 4.1.3 Firmware Update (70.80.0)

[AlessFitbit]

Fitbit Update: 5/27

Hey, everyone!

I'm happy to announce that Fitbit OS 4.1.3 was released to all users. If you haven't already please make sure you update to the newest software for your Versa Smartwatch. It's important to always have the watch on the newest software version so that it runs smoothly along with the Fitbit app. 

If you have any difficulty updating your Fitbit device, review these troubleshooting tips.

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Hi, Versa Smartwatches Family! 

We’re excited to announce the release of Fitbit OS 4.1.3. available for Versa, Versa Lite, and Versa 2. 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa smartwatch here. 

If you run into any trouble updating your Fitbit device, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Lodyangel]

I am happy for you. I am so angry that they are not standing behind their
product. I told the poor little customer service guy off. I was so mad.
They know at this point that it is the firmware uodate. They could fix it
and stand with their customers. I LOVED my versa. I have been researching
other fitness watches but I don't like any of them I have seen. I am also
afraid that if I use the puny 25% discount they gave me for a new versa,
that it will make you upgrade to the current firmware and we will have this
same problem again. 🙄

[Lodyangel]

I called customer service and they sent me a puny 25% discount on a new watch. I have been checking out other brands, but so far none of them feel right to me. Probably because I have been with Fitbit for so long. I have a question though. If I get a new versa, will they make you update the firmware, this starting this process all over again? 

[ajsaletra]

I intend to update it once they send the replacement and will keep doing that until they fix the issue. If they have to send me 10 new ones so what as that might get them to realize there is a better solution. Just listen to your customers, acknowledge there is a problem, and address it.

Get Outlook for iOS

[sherry22153]

I updated this morning, and now I cannot charge.  My screen is blank.  I've held the button for 20-30 second, nothing.  It's been on the charger for almost 6 hours .... nothing.  What do I do?  Thanks!

[MarreFitbit]

Hello everyone! 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services as the feedback helps us to keep improving.

Hi there @sherry22153 and @C4trees, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot your watches prior to posting here. Since the display on your watches are still not turning on, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since due to recent events affecting our operations, our support options are limited and wait times are longer than usual. We hope to get you both back on track! 

[Malythea]

@MarreFitbit 

After waiting a week for contact, I had a support person tell me how to sync my device as if that was the issue.

I clearly know how to sync my device - I've been using fitbit for five+ years, I'd sure have other troubles if I didn't know how.

All my issues were ignored. If support is limited, doubling up on contact interactions will just cause more workload rather than easing it. 

I don't mind not getting one-on-one help, but I do want the firmware update to be rolled back or fixed. The issues I'm experiencing are not for me alone. I've not used my device for over a week now because it doesn't hold charge.

[Lodyangel]

We are SOL. They don't care. I have been a customer for 10 years and they couldn't do anything to keep me but offer a 25% discount for a product that will brick again. 

[Fichrist]

Noticed the pink stripe on top today.  Maybe they have listened

[web74]

What are you talking about? Where is a pink stripe?

[Fichrist]

It's changed now, but before it said don't update, working on fix basically.

[kooldavid]

I cannot update my Fitbit versa at all.

Currently on an iphone iOS 13. Whenever I tried to update via the app, it will be stuck on the fitbit logo screen and on the app it is stuck on downloading!

[web74]

Well my fitbit just died. Apparently moisture has gotten into the
case. This is the second case of this happening to me. About a year
apart. I am done with fitbit.

[Binderbagel]

Lodyangel,

If you get a new versa or versa 2 it will come with the old firmware on it. It wont ask you to update it until 2 or 3 days later. Do NOT update the firmware and you will be good to go. So if you want to get a new device, you will be safe as long as you dont update it once the update pops up. At one point, the update button was very sneaky and there were 3 different areas asking to update. So just be aware of any red down arrows are an update button too. 

[SunsetRunner]

Bought my Fitbit Versa 1 year and 4 months ago. February 2019. The first 2 or 3 month i had major problems, short battery run time, no syncs, sleep detection very bad.
After a few updates it was half way usable, sleep detection never worked for me. Often it told me i hadn't slept at all.
Until this week it was good for detecting my resting heart rate and controlling the music in my car.
Then the newest update came and my watch started to show the wrong time. It was a few minutes behind. Within half of a day it was 30 minutes behind and also refused to sync.
Did all the steps i was used to for troubleshooting. Nothing helped until i did the factory reset.
At this point it took me 2 hours to get the Versa (with factory settings) connected to my phone again. After several restarts of the Versa it was finally found but refused the 4 digit code to connect. Had to try that another 5 times before it connected.
Getting it into my wifi was the same, took me like 20 minutes before it worked.
After all that, it was working for a half day, before the time starting to lag behind again.
Contacted the Support on Facebook today (Saturday), reported about the problem, the steps taken and had to do all that again.
Nothing worked, so i did another factory reset and that was the moment my Versa died. It never turned on again and none of the button combinations is working, nor does the charger has any effect. Just plain and simply dead.
The Support on Facebook was not reading my messages anymore, maybe work time was over.
So i called Amazon Tech Support and told them i got a problem with my Versa and before i could explain what happened, the technician on the phone asked if my Versa refuses to turn on.
They know about that problem, got tons of calls from people and i got immediately all the required stuff to send the Versa back to Amazon and get a 100% refund after 16 months.

Thx Amazon, bye bye Fitbit, never again learned my lesson here.

[Jackpot_Jones]

This is NOT TRUE!  I just got off live chat, and they confirmed that not everyone has received the firmware update.  My firmware is still at 35.68.9.15  I just got the watch about two days ago and no firmware update coming through to my Versa 2.   I can go to the 'HELP' section, but it just keeps saying that it is up to date.  I am assuming that maybe it means the app?  

Why Fitbit makes updating firmware so difficult, is beyond me.

[Fichrist]

I'm thinking that the only trouble I've had is since Google came onboard 🤔

[gassy66]

yup .... I had my versa 10 months and since the update it no longer syncs connect to Bluetooth WiFi... don’t keep time intact it’s 3 hrs slow .... customer services have told me it’s Apples fault!!! When it’s nothing to do with Apple 

Customer service is shocking they speak you like dirt, IM DONE I’m off to buy and apple it’s a shame because the versa before update was Phenomenal 

[SunsetRunner]

@Fichrist the Google acquisition has NOT completed yet.  They have merely stated they INTEND to purchase FItbit subject to approval WHICH HAS NOT been granted yet. 

[SunsetRunner]

My Versa was bricked by this latest update. It was still in warranty and I was sent a Versa 2 as a replacement by fitbit. It arrived last week and today the app is telling me there’s an update! 🤭 I’m loathe to update this new device. If I don’t update will the reminder eventually go away? 

[gassy66]

I too have had this and I have updated and so far it seem to be ok well for past 20mins

Regards

Y M Gascoyne