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Versa display not working

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‎04-08-2019 21:48 - last edited on ‎04-09-2019 10:30 by Fitbit Moderator

‎04-08-2019 21:48 - last edited on ‎04-09-2019 10:30 by Fitbit Moderator

I have had this Versa for awhile now and love it. But a few nights ago i went to sleep with everything working fine. Woke up the next morning and the screen is black/blank. You can feel the device turn on and off and i added a new clock face to see if that was the issue but nothing has worked so far. Should i just replace the screen? I tried the factor restart.

 

 

Moderator edit: updated subject for clarity

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40 REPLIES 40

‎08-16-2021 04:08

In response to NellyG

‎08-16-2021 04:08

I am having similar issues. My versa was working perfectly fine and suddenly the screen was blacked out. On trying to switch off and factory reset on talking to customer service I am getting 5 lines from top to bottom on the screen. If the product life span was of 2 years then the pricing of the product should have not been in the premium segment as well. 

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