Versa display not working

[LeoGonzaloz162]

I have had this Versa for awhile now and love it. But a few nights ago i went to sleep with everything working fine. Woke up the next morning and the screen is black/blank. You can feel the device turn on and off and i added a new clock face to see if that was the issue but nothing has worked so far. Should i just replace the screen? I tried the factor restart.

Moderator edit: updated subject for clarity

[NellyG]

Hi @LeoGonzaloz162  have you tried restarting the device several times?  Restart your tracker

Do you mean your tried to do a Factory Reset?

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

If you have tried both of those and it hasnt helped come back here for some further assistance.

[Beebe2015]

I have somewhat the same issue.  My alarm went off on my Versa this morning but the Checkmark to shut it off never appeared.  Once I could see I saw that only a tiny portion of the TOP of my screen was working - and that was very pixelated and pulsing in and out.  I've done a Factory reset and don't even get the Fitbit Logo.  I get 5 line going from top to bottom that are very pixelated but never a Fitbit logo.  It is still working in the background because I can view my progress on my iPhone.  But I can't see anything on my Versa.  Not clock, no background, can't even see any of the other things it does.  Purchased at the end of November.  Truly disappointed. 

[Beebe2015]

**** Edit for Update***  I called Fitbit Customer Service (took a while to find the number).  And they have already placed an order for a replacement to be sent to me!  I am VERY Impressed with Anna from Customer Service!  She was helpful, knowledgeable, VERY kind and caring!  She gets an A++ in my book and Fitbit gets an A++ for hiring her and also for knowing when a piece needs to be replaced.  Thank you Fitbit!!! 

My alarm went off on my Versa this morning but the Checkmark to shut it off never appeared.  Once I could see I saw that only a tiny portion of the TOP of my screen was working - and that was very pixelated and pulsing in and out.  I've done a Factory reset and don't even get the Fitbit Logo.  I get 5 line going from top to bottom that are very pixelated but never a Fitbit logo.  It is still working in the background because I can view my progress on my iPhone.  But I can't see anything on my Versa.  No clock, no background, can't even see any of the other things it does.  Purchased at the end of November. Been looking for a Customer Service Phone Number to call for help but can't find one anywhere I've looked. I love my Versa, but not this morning.......... Truly disappointed. 

[NellyG]

Hi @Beebe2015  thanks for tryingnthe factory reset. As it hasnt helped I have flagged your post for a moderators assistance.

[Beebe2015]

Thank you for your response NellyG. I did get ahold of Customer Service
and they have already placed an order for a replacement Versa to be sent
out. I am VERY impressed with their Customer Service!
*Be Amazing ~ Expect Amazing, *

*Mary*

*“With your head full of brains and your shoes full of feet, you’re too
smart to go down any not-so-good street.” – Dr. Seuss*

[AlvaroFitbit]

@Beebe2015 @LeoGonzaloz162 Welcome! It's great to see you around! 

I will gladly assist you with the display that isn't working on your Versas. @LeoGonzaloz162 could you confirm that you tried the Factory Reset that @NellyG kindly shared in her post?

@Beebe2015 happy to hear that Support is replacing your Versa and hopefully you will be back on track in no time.

@NellyG as always thank you for you help here.

I look forward to your reply!

[LeoGonzaloz162]

I did the factory reset a few times. You can feel the vibration when the device turns on and off but that is it. The screen is still blank.

[snmaupin]

I'm having the same issue as LeoGonzaloz162 and have tried the factory reset using buttons.  I cannot get the Fitbit logo to appear.  The screen will kind of try to light up but no logo appears.  I then release the bottom right button while continuing to hold the left and top right buttons in hopes that it will trigger the reset.  I cannot get a strong vibration that is supposed to indicate the initiation of the factory reset, nor can I get any display on the clock face what so ever.  The green light on the back flickers and the Fitbit app indicates the watch has a full charge.  This all happened right after I tried to install the Oro-lo-Gio clock face from GioGio.  I have also tried installing other clock faces and My Versa on the Fitbit app says Simply by Fitbit is presently selected as my clock face.  I received this watch as a Christmas present this year and dearly love it.  Please advise on what I can try next or how to get a hold of warranty department.  Thank you.

[HeavysMom]

I'm having the same issue. My screen shows a white light when doing the factory reset and vibrates when reconnecting but absolutely nothing shows on screen. No Fitbit logo, no time, nothing. Did you find a solution?

[Beebe2015]

I ended up calling in to FitBit's Customer Service. They were amazing!
Sent me a new one in the matter of a couple of days. I was very nervous
because I had heard horror stories about their CS. But mine dealings with
them were amazing. I hope your get your issue resolved as easily as I
did.
*Be Amazing ~ Expect Amazing, *

*Mary*

*“With your head full of brains and your shoes full of feet, you’re too
smart to go down any not-so-good street.” – Dr. Seuss*

[snmaupin]

After corresponding with Fitbit support they sent me a replacement.

[rg1234]

FYI: I had to get a replacement due to a screen malfunction with regular use of the Versa. Well, now the replacement has had a screen malfunction, only 3 months of use. Don't expect the replacements to solve the problem - I'm not very optimistic for my new screen replacement to actually work for more than a few months, after seeing 2 screens have the same issue. Not impressed at all with the quality of this product and won't be going with another Fitbit device again or recommending Versa to anyone. Will be going with a Garmin or Apple Watch instead.

[Mrswilson000]

I’m having the EXACT same issue but I’ve had mine for over a year so I’m worried they won’t replace it. It should last longer than 18 months when it’s nothing that I did to it. I feel scammed. I’ve emailed customer service and waiting on response. 

[michcarter1]

My display is not working just like these other complaints and i have tried the factory reset multiple times and still nothing.  I have owned this versa for 18 months

[AlvaroFitbit]

@michcarter1 Welcome! Thanks for being part of our Community! Sorry for the delay in my response.

Let me help you with your Versa display and thank you for troubleshooting this issue. Have you tried using a different clock face. I you haven't please change it by following these instructions. Additionally you can try restarting it (different from a Factory Reset).

Let me know how it goes.

[michcarter1]

Yes i have tried installing different clock faces and restarting different
ways and still no luck

[Thill21]

The same thing just happened to me. I took the Versa off to charge it and the display was solid dark blue. So I did a hard reset and now it does nothing and won’t turn on.

[Laniebobs]

Same thing happened to me earlier this year .After 9 months screen went blank , customer service was excellent new pebble dispatched within days, very happy. However the same thing has happened with the replacement and again after 9 months no screen display! 
customer service not so good , refuse to replace offered a discount on a new device . Given the number of complaints with the same issue it seems to be quite common not an isolated issue as they say . Not very happy at the moment , surely these devices should be expected to have a longer life than 

they seem to be having . Very expensive if you have to buy a new one every 18 months

[PaintMonger]

I'm having the same experience. Brand new Versa lasted 6 months before the screen went gray and wouldn't restart. Replacement refurb one has lasted 4 months before the same issue occurred. I haven't used my watch in any extreme conditions. Very disappointing quality for the price.