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Versa heart rate not working

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‎04-17-2018 11:10 - last edited on ‎07-21-2021 19:55 by

‎04-17-2018 11:10 - last edited on ‎07-21-2021 19:55 by

My new Versa is great but the heart rate monitor does not seem to work. The videos say there is a blue light but mine has not blue light in the back? 

 

Is mine just broken, should there be a blue light HR monitor?

 

 

Moderator edit: subject for clarity 

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‎07-21-2021 19:54 - edited ‎07-21-2021 20:08

In response to Fnlibrl2

‎07-21-2021 19:54 - edited ‎07-21-2021 20:08

Hello everyone. For all of you who are new to the Fitbit community, welcome. 

 

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling and appreciate your feedback. If you're experiencing this issue, please follow our troubleshooting instructions in What factors can affect my heart-rate reading on my Fitbit device?

 

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected.

 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

 

See you around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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