Versa lite touch screen not working

[mikestefan]

I boight my versa lite a month ago and the touch screen stopped working. I restarted it numerous times but it still doesn't work. Is there anything I can do to fix it or do i need to have it replaced?

[NellyG]

Hi @mikestefan  I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Forums, @mikestefan. It's nice to see you around @NellyG.  

@mikestefan I appreciate your participation in the Forums and sharing that the touch screen stopped working on your Fitbit Versa Lite. Thank you for your efforts to resolve this by restarting your watch. Before considering other options, I recommend trying to switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?

If the issue persists, I'd like you to try a factory reset. Please note only that after doing a factory reset, all apps installed and the data that has not been synced yet to Fitbit account will be deleted. In order to do the factory reset, please do the following: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds). 
2. Hold the button again until they feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

@NellyG thank you for your help!

Let me know how it goes. 

[mikestefan]

That didn't work for me

[LiliyaFitbit]

Hi @mikestefan, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[Chloeewalton]

I have been having the same problem my touchscreen doesn’t work on my Fitbit Versa light, I have followed the steps and it is still not working. 

[Ajmiller325]

Spoiler

I was experiencing the same issue with the touch screen. I removed the third party clock face and put a fitbit clock face and restarted but my touch screen was still not working.  I then did the factory reset and I have not been able to get through the update to finish the set up. I have turned on and off the bluetooth and restarted my phone. I also have it plugged in and sitting right next to my phone. It has been attempting to update for over 8 hrs. At this point the fitbit cannot be used. I have only had it for about a month. Can you please assist?

[CleoneM]

Thank you for the guidance Fitbit team ...the clock faces did cause a problem looks like...my versa lite touch screen started working again after the 8sec restart.Do have it fixed with the developers so that the watch doesn’t hang again.Thank you.

[RKMoore]

I am experiencing the same issue. Suddenly my touch screen does not work on my versa lite. Tried a factory reset and nothing. Please assist!

[CleoneM]

Hi RK,I just did the 8secs hold down button step ,on the left side of the watch and the watch restarted with a vibration and the Fitbit logo came on.thereafter I changed the clock face to another developer and it worked fine.But occasionally it does hang the touch screen and I do the restart again.i did not do any factory reset though till now.Hope this helps.But Fitbit needs to address this hanging issue.Have a gr8 day.

[RKMoore]

I have tried that. And have the exact same problem

[DidieMassacre]

Same for me ! 

[Papermaster13]

Same here, even after restarting it. Restart does not fix the issue 

[Lisa1717]

Same here!

Been using it for less than a month - is there some kind of virus when updating?

My display also looks odd, I can see the pixels more easily if that makes sense

I followed the "8 secs" instructions and the only thing that happened was a big battery symbol that tells me I'm at 0% power - I charged it to 100% just 6 hours ago...

[RKMoore]

Mine was still under warranty as I only got it 6 months ago. I messaged
Fitbit on Twitter and they swiftly remedied the issue. Got a new one
arriving this week.

[CleoneM]

I had changed the clock face as soon as Ihad  restarted....it worked fine for a few days and started the same issue of hanging.....It’s weird..now .for the past 2 days the screen has started working.but yes there is a battery draining issue that’s has started.within 2 days it goes down.i have stopped connecting to Bluetooth often to just test its life span.but will write to fitbit if this continues.thanks for the update.

[Leannei]

I’m having the same issue Iv followed your instructions and factory reset my fit bit versa lite and now it will not come back on so now I cannot use it it’s just going between a green fit big logo and a white logo can you suggest anything else I can do to get this working 

[demody]

My lite is 2 months old.  Battery drains to less than 20% in 24 hours or less (and my usage is very minimal).  The first month it held charge for about 5 days.

Also, the touchscreen is unresponsive.  I cannot turn off alarms.  I can't touch side button to activate screen. 

I too followed the initial troubleshooting steps above but without success.

[Khhm1001]

Following! My Versa Lite quit responding on the touchscreen when my alarm went off this morning. No resets have fixed the issue. I just got it last month & have a Fitbit original clock face. 

[workinout]

Yesterday my Versa lite froze, it finally allowed me to restart after several tries, ok, this morning the screens will not advance when I swiped. I called customer service and they instructed me to restart the device to correct them problem. they also said if the problem persists to call again. my Device is still under warranty, if the problem continues I will be requesting a replacement device. but for now my device seems too be working fine after the restart.