Versa notifications not being consistent

[Littlemis]

Is anyone else having the same issue as me? The notifications for text messages and other notifications were working on my Versa. They now keep stopping. I have to then go into notifications on my app and it keeps saying phone restart. I restart my phone and then it works for a while, then it stops again. I should not have to keep restarting me phone every hour for the notifications to work. It seems Fitbit have quite a few small issues with the Versa.

Moderator edit: subject for clarity

[KidKreole]

This has happened to me I think twice early on but not again. I'd be complaining a lot if this was happening to me consistently.

[ghammer1980]

Having the same issue, works for a day, then stops. Have to uninstall the Fitbit app and give notification access again for it to work. Has happened twice now, getting annoyed with this thing. Think i'll go back to the Pebble 2 until a new firmware comes out.

[Littlemis]

Yes I'm going to go back to my charge 2.  Hope fitbit take notice and resolve this quickly. 

[Kurtharris32]

I'm having the same problem.  Worked for a couple hours, and has not worked since.  Tried everything i know to do

[Littlemis]

I wounder when fitbit will acknowledge this issue and resolve it.  

[Kurtharris32]

I was chatting with support, they wanted me to keep restarting it.  Once that failed a couple times.  Then they wanted me to factory reset the device.  I have not taken the time to do that yet.  

[ghammer1980]

I've tried a factory reset as well. It works for a bit, then stops again. I have always connected and keep alive widget enabled on as they suggested, and it still stops sending notifications eventually. 

[Rodrglad]

I just got my versa yesterday. I was getting the notification until I Cleared the messages...  Now it won't work.

[Kurtharris32]

It's pretty frustrating

[Lufalulz]

Hi! Could anyone post a screenshot with the error message that the app is showing?

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am sorry to hear about the issue you are experiencing with your trackers and thanks for troubleshooting this by yourselves. Regarding the notifications issue, I recommend taking a look at the My Fitbit device isn't receiving notifications from my phone article and follow the instructions provided there.

Also as requested, if you can provide me with a screenshot of the error you are seeing would be great. Just follow the steps provided in this post in order to attach images.

Catch you later. 

[naddymisty]

I have the same issue too. I just ended my chat with the support but no luck. still not showing on my fitbit device

[naddymisty]

okay i may have found a solution. try to hold the left button for 2 sec. there's a notification on/off that should pop up. It should be on. it worked on mine

[AlejandraFitbit]

Great to see you here @naddymisty, I am glad to hear that your Versa is now receiving notifications and thanks for sharing that tip. If you need anything else, do not hesitate to post it.

Keep the stepping up. 

[dianewordsmith]

Just wanted to note that I discovered my issues with receiving texts on the Versa appeared to be caused by another Bluetooth device being connected to my phone when the message was received. In one case, it was a portable Bluetooth speaker, the other was being connected to Bluetooth in my car. For those having issues, you might consider whether this is behind it. 

[JeziP]

I don't get an error message. I simply don't receive notifications on my watch.  I was getting them yesterday (my first day using it).  Today, no....

[AlejandraFitbit]

Thanks for the information @dianewordsmith, I am glad to hear that your Versa is now receiving notifications and I appreciate the tips provided in order to fix this. If you need anything else, do not hesitate to post it.

Now @JeziP, a warm welcome to the Community. I would like to know if you have checked my previous post? If you haven't, I recommend taking a look at it and follow the instructions provided.

Let me know how it goes. 

[K_Mac]

Im having the same issue, tried the Moderators tips and within 5 mins the issue kicked back into play, a return to the store for a refund is on the horizon.

[dianewordsmith]

@K_Mac, I'm not sure if you saw my reply. Do you have any other Bluetooth devices connected to your phone when this happens? That was my problem.