Versa says Data not cleared Sync and try again

[agentmothman]

After following the recommended factory reset instructions for this firmware update, I can no longer get my Versa to show anything other that the above message, Any help would be welcomed

Moderator edit: Clarified subject

[Christyhdez]

This worked!

1. Go to the Fitbit App and click on your profile picture on the top left corner.

2. Look below and Select your device.

3. On the top left should be a trashcan; click on it to remove device from App.

4. Close your app and reopen.

5. Click on profile picture again.

6. Select Set up a Device (make sure your bluetooth is on).

7. Follow the steps to add back your device .

It should work from there. 

[SunsetRunner]

This happened to me today and I am so angry!  The one time I really wanted to see my sleep from last night!!!  I'm trying to reset this thing now but if I lost all of my data, I'm probably sending this Versa 2 back AND the one I bought for my mother for Christmas.  This is unacceptable!@

[yinka912]

How is this the best answer to this problem when it hasn't worked for me, or any of the others who posted on the message board. The advise is completely useless!

[Jomex21]

Hi

I am having the same issue can you let me have the fitbit support contact number, going backwards and getting nowhere by email!! 

[Jomex21]

Have heard back from support team and they are sending out a new tracker, so hopefully it won't have the same issues,Happy it has been sorted out so quickly. 

[Soulfull_5]

Me too facing the same problem of red cross and its frustating to do again and again forced restart and get the same message everytime. 

[Jomex21]

Hi

If you contact the customer support team and send an picture they should
respond, they have responded and are resolving the problem

[Itsmikepatel]

I've tried all the steps listed in forum, and still nothing.

Still get the same message

[Jomex21]

Hi

I gave up with mine in the end they are sending out a new one as couldn't
clear mine either, if you contact customer support in messenger they will
help. They have dealt with it very quickly.

[cuttlefish13]

I had the same problem. when the "data not cleared" comes up. I plugged my versa into the charger and from my phone i selected add new fitbit. Clicked that and then selected versa. It found my Fitbit. and reinstalled it. and now it's working again. hope this helps others Kim.

[Donnyd46]

After trying everything else, I deleted the Versa from my app. I then readded it and let it connect as if it were a new one. Then I went to setup wifi and it went fairly fast updating and installing. Thankfully this worked to get my FitBit up and running again.

[cuttlefish13]

It worked for me hopefully it worked for you. 

Sent from Yahoo7 Mail on Android

[cuttlefish13]

Hi mate how did you go with the reload ??. Just interested to see if it worked for you  .john

[Donnyd46]

I deleted the versa in my app. Then searched for it and let it find the
Versa again and went from there,  downloading from the wifi instead of
blue tooth.

[Amaral_fred]

Love you! It worked! 

[BB23]

I tried everything listed here, too, and what finally made a difference was to plug the fitbit into my laptop while re-adding it on my phone. Not sure if that will work for all issues. In my case a firmware update kept failing and the screen was mostly locked with the error message despite resetting and restarting with different devices.

[cuttlefish13]

Happy for you.

[Dymond2k1726]

I been stuck on the same screen since 9/26/19 and it’s now going 12/19/19 what do I do I can’t even reset my watch I spent 162$ on my watch

[cuttlefish13]

Did you try what i posted??

Sent from Yahoo7 Mail on Android

[Christyhdez]

1. Go to the Fitbit App and click on your profile picture on the top left corner.

2. Look below and Select your device.

3. On the top left should be a trashcan; click on it to remove device from App.

4. Close your app and reopen.

5. Click on profile picture again.

6. Select Set up a Device (make sure your bluetooth is on).

7. Follow the steps to add back your device .