Versa stopped receiving notifications from Android phone

[Kinzey]

My Versa stopped receiving notifications a few days ago. I've done a lot of troubleshooting and it still won't receive notifications. It's not even receiving the test call notification. It's still paired to my phone and syncing with the app but I'm not receiving notifications on my Versa. I don't know what else to do.

Moderator Edit: Clarified subject

[Guy_]

@Bowgirl104 - you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support in case there is something specific with your phone.

[PPatrick1966]

I am also having this issue. I have done everything: uninstall, re-do set up notifications,  charged, etc... I got mine as a gift, so I don't have the box or paperwork.  

[Guy_]

Hi @PPatrick1966 - it's most probably a bug in the latest Fitbit App and not your watch and you can't fix it.

[pam120800]

Same here. I've also had to reboot my phone every morning for the past week to get my Versa 2 to sync with the app. So frustrating.

[Guy_]

Hi @pam120800 - thanks, it looks like that may be the underlying bug in the latest Fitbit App, that it loses connection and so doesn't sync and won't send notifications to the watch.

[pam120800]

Versa 2, Android 12 on Pixel 5, App version 3.64.5.fitbit-mobile-36419051-462553406

No message notifications for at least 2 days. I've also had to reboot my phone every morning for the past week to get my Versa 2 to sync with the app. I've also gone through the turning Bluetooth off troubleshooting and I've rebooted my phone and Versa 2 sequentially and checked for updates. All frustratingly to no avail. 

[pam120800]

Thanks. I'll try that. 

[Guy_]

@pam120800 - thanks for the specifics. That helps localise it to the latest Android version of the app.

[pam120800]

I've left negative feedback and a one-star rating for the app in the Google
Play Store. Maybe that will help. I'm not holding my breath, though.

[Darshis]

BTW - do not bother contacting the developer via email android@fitbit.com - you will get an automated response of "Attention: Email support not available". Fitbit 100% does not seem to care. And they are still not recognizing this as a "known issue" or "bug" and instead insist that it's a "device issue" when you contact them. They will make you go through allll of the troubleshooting steps over and over again and advise that they are "going to escalate" the issue.. but then nothing. No email, no contact, nothing. 
I'm currently looking for another smart watch as fitbit has nothing but horrible customer service. 

[pam120800]

This is especially disgusting considering how much we pay annually for a
subscription.

[VipMuzik]

Your not the only one lmao They have like over 50 right now since this update Sent via the Samsung Galaxy A12, an AT&T smartphone

[Skoobie72799]

Yup! Having the same issue as everyone else hope they acknowledge this... It's very inconvenient! 

[PPatrick1966]

I hope they figure out something soon...my fitbit is useless! Keep me
posted if you hear anything

[Hydetribe]

I have exactly the same problem.  I’ve tried all of the previous suggestions but nothing works.  I had a similar  problem with my previous Fitbit, this replacement is just under a year old !

[pam120800]

Will do, my friend.

[Msierra3]

I have a Galaxy S9 running Android 10.  My notifications stopped like a week or 2 ago. 

[Darshis]

**UPDATE**
Support is finally admitting to the issue:
13:57:54 Agent: Ayder R.: We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app uptodate to ensure you receive the quickest resolution.
13:58:10 Sara S.: Is there an ETR?
13:59:59 Agent: Ayder R.: Well, it can take a few weeks more.
In other words - it's gonna take another update to fix this update 😕 
If I hear anything else back, I'll post it here. 

[VipMuzik]

We need an update to fix the update lolHow about just put it back to the way it was before the update and relaunch the last one before this messSent via the Samsung Galaxy A12, an AT&T smartphone

[PPatrick1966]

I know, I just got mine for Christmas...😔