Versa stopped receiving notifications from Android phone

[Kinzey]

My Versa stopped receiving notifications a few days ago. I've done a lot of troubleshooting and it still won't receive notifications. It's not even receiving the test call notification. It's still paired to my phone and syncing with the app but I'm not receiving notifications on my Versa. I don't know what else to do.

Moderator Edit: Clarified subject

[semps74]

When you go inside your fitbit app. At the top of the screen it tells you what the firmware version is. That is likely the number



Get Outlook for Android<>

[PPatrick1966]

That is the version I have also...getting really tired of messing with
this! I FINALLY got it to work, lasted 2 days...over it

[Darshis]

@pam120800 what Android OS do you have/phone? Not sure why you are not seeing that app very in the play store, but might be related to your phone/OS version. 

(Thinking back to the Pokemon Go crisis on launch when not all Androids could download/see the latest app ver)

[pam120800]

I have a Pixel 5 running Android 12.

[pam120800]

I did finally find a different version number. I had to go into the Fitbit app, click on my
profile icon in the top left corner, then go to Help & Support. Then the
app version is at the top of the screen. It shows Version 3.64
(36419051), a completely different version number than what is shown in
Google Play Store or in the app details in my phone settings, which both
show Version 3.64.5.fitbit-mobile-36419051-462553406. That isn't confusing
at all. 🙄

[pam120800]

I had to look that up, too. Go into "settings" on the Versa 2, then tap on "About", then scroll to the bottom. 

[pam120800]

I think I know why I cannot see a Fitbit app ver 35.72.1.19. I have Fitbit Premium. Is that the version difference?

[Darshis · Accepted solution]

@pam120800 -this was partially my mistake. The app ver is 

The Firmware version is 

If the app and firmware match- you should be good to test the shut down device, uninstall/reinstall app, set all permissions to allow, turn device on fix. 

If it doesn't work tho, remember this is just a workaround for the moment as Fitbit has not fully fixed the issue.

[naomijane]

Yay, this worked. I had to look up how to turn off my Versa 2, but I now have all my functions back. Thanks so much for helping. Woo-hoo! 

[wenjenaz]

I'm not buying another Fibit. This happened to me too... Nothing I do fixes it. Actually, wait... I know something that'll fix it... A trash compactor! 

[claudiagoodson]

I've tried all trouble shooting options and nothing works. When will this update be fixed?

[PPatrick1966]

All I know is, it works for a day or two and then back to the BS. Tired of
Uninstalling, etc... I might as well just toss in garbage!

[Trishie351]

This is driving me nuts! I want my notifications back!



Sent via the Samsung Galaxy S22 5G, an AT&T 5G smartphone

[Cowboys4Life]

How did you get it to start back working?

[MsDana]

I can confirm this worked for me with my Note 20 Ultra. 😊 

Thank you!

[Guy_]

Hi all, it would seem from the good feedback of people in the forums that those who can install the Fitbit App 3.65 version can resolve the not getting notifications problem in the previous release.

[Jammy2399]

I've got that version and it's not working for me.Sent from my Galaxy

[Guy_]

@Jammy2399- can you start a separate thread as you now may have an issue particular to you, if it's not something simple like Sleep or Do not disturb got enabled, or the phone and watch have not been restarted recently.

[claudiagoodson]

That worked!! Thank you!

[KPR50]

Thanks  that worked for me. Updated the app and receiving notifications again!