Versa stopped receiving notifications from Android phone

[Kinzey]

My Versa stopped receiving notifications a few days ago. I've done a lot of troubleshooting and it still won't receive notifications. It's not even receiving the test call notification. It's still paired to my phone and syncing with the app but I'm not receiving notifications on my Versa. I don't know what else to do.

Moderator Edit: Clarified subject

[Ttrrizzie]

I tried this twice and it still doesnt work. I have the Versa 2. It started about 1 week ago  when I noticed.

[chelseaschlautm]

I've tried all the trouble shooting and nothing has worked its been about 3days without getting notifications. I do receive calls but not messages or any other notifications. I have versa 2 and galaxy s21 ultra.

[chelseaschlautm]

It's the 3.64 update of the app

[Skoobie72799]

Thank you! 

[Skoobie72799]

Same exact problem same exact Fitbit and phone... 

[semps74]

Not sure if you got your fitbit working. I had this issue a while back  I had tried everything including  repairing my fitbit with my phone, turning Bluetooth off and on, restarting my phone and fitbit, Uninstaller and then reinstalling the fitbit app. Tried all of the above more than once. What I finally discovered after all of this was the time on my fitbit was one minute off from the time on my phone. I updated the time on my phone to match my fitbit and notifications were working again  anytime it stops working, I automatically check to make sure the time is the same on both devices, the  male sure there are not fitbit updates and then I sync to the app. 

[semps74]

Check that the time on your fitbit matches the  time on your device that you have the app on. It's happened to me a couple of times where there is a minute difference in the time and that seems to male the notifications not work. 

[Skoobie72799]

Yes still having issues! I'm definitely going to try this, I have not heard of this thank you so much I appreciate that! 

[Yodgagrl]

I am in the same. I was chatting with someone for 1.50 hours in regards to this. They are trying to tell me its my phone. The only notification I receiver is the you need to move one. I have uninstalled device and tried everything. still nothing.

[Mcarmenf]

Mine hasn't been receiving notifications either for about the last 10 days. Have tried multiple things to try to fix. Still doesn't work 

[kfarmerbburg]

I've done everything suggested and it still doesn't work.

When my bluetooth is enabled (I turn off and back on) and I click on Versa 2, it tells me that "an ap is needed for this device."

My phone is a Samsung Galaxy A51.

My fitbit ap is version 3.64

My notifications worked perfectly well up till several days ago.

Thank you!

[Guy_]

If the bug is in the App there is nothing you can do to fix it. Concerns most probably Android 3.64.5 and iOS 3.64

[ToniGerkin]

My Versa lite  is not working on notifications .

[VipMuzik]

Just gonna have  leave it for now until they fix the update Sent via the Samsung Galaxy A12, an AT&T smartphone

[VipMuzik]

They are aware of the bug with the recent fitbit update. Their is nothing you can do but wait until they fix it in next update 

So we are just gonna have to be patient at this point

[mcrook1864]

Hi Yojana,

I'm having the same issues as everyone here when I switched from my 4a5g to my 6a5g. I have restarted both phone and watch several times, uninstalled and reinstalled the app, unpaired and re-paired the watch and I've done a factory reset of the watch. Some of these I've done several times. I'll get 1 email notification and then they'll stop coming. None of these suggestions have helped. Do you have anything else. Thanks!

[VipMuzik]

Yea no time is not the issue it's the new update 

[Tamarac72]

Me too...I upgraded to Samsung s22+. I've done absolutely everything that fitbit has said to do all the Wal to completely unistalling everything followed all steps and it still won't receive notification. I did finally get it to pair...but can get it to do anything else!

[MH143]

I have tried all of the troubleshooting and I am having the same problem as everyone else.  This needs to be fixed, especially if it's an issue with the app update.

[Darshis]

1. to avoid frustration of the support rep making you go through troubleshooting that will not resolve the issue as it IS a bug w/ the latest patch, feel free to copy my opening line. 

2. Still no ETR. They "hope to get it fixed soon" 
15:16:28 Sara S.: Need update to the bug w/ Android 3.64.5 and iOS 3.64 Versa 2 not receiving notifications after update. Issue is fully documented here with numerous users: https://community.fitbit.com/t5/OtherVersaSmartwatches/Versastoppedreceivingnotifications/tdp/519501...
15:17:13 Agent: Juan C.: Hi Sara, I'll gladly help you with your Versa 2 that's not receiving any notifications
15:17:33 Sara S.: Please provide an update on the issue.
15:17:50 Agent: Juan C.: We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app uptodate to ensure you receive the quickest resolution.
15:18:09 Sara S.: Is there an ETR? This has been going on for weeks now.
15:19:03 Agent: Juan C.: We don't have an estimated date yet with that being said we're working on this and we plane to resolve this as soon as possible