Versa suddenly dead

[Balder]

Versa suddenly died, no reaction to charge or reset. 

[waoclt]

my warranty had expired. some have reported that you have to press all 3
buttons at same time for up to 3 minutes. I had versa inc harging cradle
and hooked up to charge when I was able to restart mine. Good Luck!

[SunriseRun441]

Already tried that.  Thanks but it didn't work

[EdsonFitbit]

Hello guys, thank you for visiting the Fitbit Community.

@robyn_wilson, thank you for trying to resolve the issue with your Fitbit Versa before contacting us. I sent this information to Customer Support to provide assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@LisaLisaCC, it's great to hear that a replacement Fitbit Versa will be sent to you, thank you for letting us know and thank you for your kind words.

@SunriseRun441, I noticed that you contacted Customer Support already. They will do their best to provide assistance to your case. Thank you for your patience while dealing with this situation.

@general, thanks for the update. Hopefully everything works as intended from now on.

@MikeD73 @waoclt, thank you for your comments. Our team is working to resolve this situation as soon as possible.

Please let us know if you have any question.

[Cybdiver]

I'm confused there are several different answers here.   Are we getting new Versa's? or should we hang on and wait for an update?

[SunriseRun441]

I messaged Fitbit thru Facebook asking if there is any recourse for those of us that are barely out of warranty and their watch goes totally dead.  Their answer, a coupon for 20% of on a new Fitbit that will probably go dead as soon as warranty expires.  No thank you.

[waoclt]

thnx

[Cybdiver]

So they pushed out a so called update after most of our warranties expired and crippled the device.  I think that's called sending out a virus?  or is that a new feature where the battery dies as fast as possible?

[cshelley]

Agree 100%  No issues until the update and my fitbit hit 365.5 days old.

They offered 20% (which was greater than the price of a new one at Kohls). Once I discovered that my watch would work again by pressing the three buttons and holding the buttons for at least 10 seconds until the light came on again I called Customer Service to tell them the simple fix.  They said that are not allow to share third party fixes from sources out in the wild. 

To this day, I still need to hold the three buttons to start my watch. Each and everytime. That points directly to the update.

[Kairaschwengler]

My Fitbit versa died randomly. Tried leaving it on the charger but I got super hot. Attempted pressing all the buttons down and holding but I didn’t work for me. 

[EdsonFitbit]

Hello everybody, thanks for your comments.

@Cybdiver, our team is currently working to resolve an issue with the Fitbit Versa battery getting drained when is turned off. Sorry for any inconvenience this could have caused to you.

If your watch has been charged but it suddenly turns off by itself, you can try the following steps that have been of help to other users:

Press and hold the three buttons of your Fitbit Versa for at least 10 seconds until the light comes on. 

Whether this doesn't resolve the issue please let us know to send your case to Customer Support.

@SunriseRun441 @waoclt @cshelley, thanks for your comments.

@Kairaschwengler, thanks for trying to resolve the issue before contacting us. To evaluate your situation, I created a case with Customer Support. Please keep an eye on your inbox on the next days. They will get in touch with you soon.

If you have any question, please let us know.

[BM786]

Thank you, mine is just 5 moths old, but you saved my day. Thanks.

[Cybdiver]

It appears the battery is not the only issue.  The heart rate monitor is off by as much as 40 Bpm.

[EdsonFitbit]

Thank you for visiting the Fitbit Community @BM786 @Cybdiver.

@BM786, I'm glad to hear that you've resolved the issue with your Fitbit Versa. Thank you for letting us know.

@Cybdiver, I would appreciate if you confirm that you have followed our recommendations on this article to improve the accuracy of your heart rate readings.

If this doesn't work, you can perform a factory reset by doing the following steps, but keep in mind that your apps, stored data, personal information, credit and debit cards, and saved settings will be deleted from the watch:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

Please let me know if you have any question.

[Cybdiver]

Not sure how those instructions help.  I had been using the Versa without issue and pretty good accuracy right up until the new firmware was released.  But somehow that's my fault?  Please explain that to me.   Now I've been seeing variances by as much as 45 Bpm.   Did comparisons to other monitors all were close except my Versa.   Haven't changed how I wear it.  Actually I made sure I'm wearing it correctly.  Clean it regularly.  Doing the same cardio I've done before.   At what point will Fitbit accept responsibility?   

[MagicRay]

I followed the process but never got the vibration after the logo disappeared.  I waited a few moments and the logo reappeared. I pressed the left button and the watch came back! Thanks, Ray

[EdsonFitbit]

Thank you for your response @Cybdiver.

To evaluate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

@MagicRay, welcome to the Fitbit Community.

I'm glad to hear that you've been able to resolve the issue with your Fitbit Versa. Thank you for letting us know.

If you need assistance, please let us know.

[dakkar335]

I also have had this problem with my Fitbit Versa but because it's been more than a year Fitbit will not help me....I went thru all the trouble shooting steps online and then did the same with a customer service representative with no luck!  It's a lot of money to not last any longer than it did and all they wanted to do was sell me another one....very disappointing as I used it daily!  Not happy with Fitbit! 

[Cybdiver]

So I got a whole bunch of things to do per Fitbit support, which I've been posting that I've been doing.  I got the boot, re-boot, turn it off, turn it on, is it in the right place on my wrist,  did I reset it and re-install the firmware.

All the things I've been posting that I have been doing for weeks now.  So basically more busy work.

I've reset the watch over a half dozen times.  The funny thing is that I had ZERO problems until you folks released the update.  But somehow it's my fault.  You pushed out an update 2 months after my warranty expired and I guess you thought I would be happy with a 25% discount which everyone has been offering.  Just so you know that's wrong!   

You broke it, now fix it!  we are all waiting for a firmware update to correct all the bugs you pushed on us.  I'm trying really hard to stay civilized here but sending me a list of the instructions to do all over again is pretty much an insult.

[Shannabanana153]

My Versa suddenly went dead today with 80% battery. It vibrated several times with the logo flashing and then turned off. I've attempted to hold down all 3 buttons for a restart for up to 4 minutes and it will not come back on. Prior to trying to restart it I put it on the charger for over an hour. 

[EdsonFitbit]

Hello @dakkar335 @Cybdiver @Shannabanana153, thank you for visiting the Fitbit Community.

@dakkar335 @Cybdiver, thank you for your feedback about our products and services. Our team is constantly working to improve the Fitbit experience and appreciate the comments from the users.

@Shannabanana153, thank you for following our troubleshooting steps before contacting us. I just sent this information to Customer Support for further investigation. Please check your inbox on the next days. They will let you know how to proceed.

Please let us know if you have any question.