04-15-2018 00:30
04-15-2018 00:30
I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed
Answered! Go to the Best Answer.
06-10-2018 09:30
06-10-2018 09:30
My watch is already set to all-day sync. It doesn’t help.
06-10-2018 11:15
06-10-2018 11:15
Google Pixel - latest 8.1 Android version
Fitbit app is up to date
Fitbit firmware is up to date
All day Sunday is on
Always connected is on
If I want my Fitbit to sync, I need to restart my phone AND restart my Fitbit. Only then will it sync (I've tried cutting Bluetooth for 10 seconds, etc etc etc)
I really like the watch and the features, but this is probably the worst problem to have with tech that tracks things.
Is there any ETA on a fix? Do I need to get this watch replaced? Because restarting my phone and my watch everyday just to get it to sync is really bothersome.
06-10-2018 14:19 - edited 06-10-2018 14:20
06-10-2018 14:19 - edited 06-10-2018 14:20
Syncing is extremely flaky for me too. Tried pretty much everything. Nothing can get it into a stable state. Hope this gets fixed soon.
06-10-2018 14:27
06-10-2018 14:27
Just changed my versa at JBHifi for a brand new Versa . My husband told me to get a different one but I actually love the versa just wish Fitbit would take ownership and admit they got it wrong . They haven’t replied to me regarding this . The manager in JB said it sounds like an app issue and not hardware and once Fitbit sort the app then all our versas should work as intended.
06-11-2018 07:43
06-11-2018 07:43
06-11-2018 13:21 - edited 06-11-2018 13:25
06-11-2018 13:21 - edited 06-11-2018 13:25
Mine is very flaky. ANnoying as husbands is fine. Done a factory reset once and lost 2 days of data. Then synced fine if a little flaky on connection for a few days now back to not being able to setup again having not synced half of today and me done all suggested solutions. Love the device just wish sync was more reliable - and I have tried on iOS & windows 10. Hanging on 4 digit code on app on iPhone again as it was 5/6 days back. Suspect I am about to have to do a factory reset again which is very annoying.
06-11-2018 17:30
06-11-2018 17:30
Like many others I also have had many syncing issues with the Versa. Got really frustrated and removed the versa from my phone and re-synced my old charge 2 which I never had any problems with. Now my charge 2 will not sync either. Now I am wondering it it is something with the fitbit app not the tracker. Still frustrated so I went back to my garmin without any syncing issues.
06-11-2018 19:10 - edited 06-11-2018 21:49
06-11-2018 19:10 - edited 06-11-2018 21:49
I'm thinking this too, I've been going into Android settings, apps, finding the Fitbit app and force closing it. This has been addressing the syncing issues until it happens again, usually a day later. My Moto G phone only has 2 gigs of RAM, so maybe that has something to do with it, who knows!
06-12-2018 06:24
06-12-2018 06:24
06-12-2018 07:21
06-12-2018 07:21
Ended up doing factory reset and whole update again last night. I do try force closing app, restarting Versa, restarting phone etc before doing reset but just seems to be flaky as anything. Oddly my husband's Versa is fine....
06-12-2018 09:16
06-12-2018 09:16
Hi everyone, sorry to hear that you are still having issues with syncing your Versa watches. I would like to suggest you try refreshing the link between your phones and your Versa. Start by going to the bluetooth area on your phone and remove all the devices listed there (not only the Versa but all). Restart your phone and restart your Versa by doing the following:
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
06-12-2018 09:21
06-12-2018 11:36 - last edited on 06-14-2018 10:16 by RobertoME
06-12-2018 11:36 - last edited on 06-14-2018 10:16 by RobertoME
I agree with everyone else in this thread. My Charge worked fine for 2 years, never had a problem synching. Now my new Versa was able to synch for a few days, then stopped. I've tried deleting the old Fitbit, restarting everything, still no results. The app finds my Versa, but that's as far as it goes. Very frustrated and ready to send it back.
Update:
I've done that many times, it finds the new Versa, but that is as far as it gets. It just says..."connecting to Tracker" for hours on end.
Moderator Edit: Updated Subject For Clarity.
06-12-2018 13:41 - edited 06-12-2018 13:43
06-12-2018 13:41 - edited 06-12-2018 13:43
I hear your frustration my 2 trackers did the same thing. Could be found but the syncing wheel went on for ever. What I finally did was un-install the versa and the charge 2 from my phone and un-stalled the fitbit app also. Waited about 30 minutes while my versa and phone got to 100% charged. Then I re-installed the fitbit app on my phone then re-installed the versa device to the app. Had to do it twice before it would sync. So far it is syncing just fine. Worth the try as I love the Versa features. Hope that helps you also. Hope I just did not jinx myself. LOL
06-13-2018 01:49
06-13-2018 01:49
06-14-2018 10:24
06-14-2018 10:24
Hello everyone and thank you for keep reporting this issue.
@Wallendorf, @Cnynurse, I appreciate you have took the time to report you were able to sync your Fitbit Versa after all your efforts to troubleshoot this issue or after receiving a replacement.
@Kiss-i-mmee, @GladLdn I'm wondering how it goes for you. Is the issue still persisting? I'm wondering which mobile phone are you using? Make sure your phone are listed as compatible as it was mentioned here.
If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. If you are using Android, a majority of phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.
See you later.
"Great things are done by a series of small things brought together.” What's Cooking?
06-14-2018 20:16
06-14-2018 20:16
@AlvaroFitbit wrote:Hi everyone, sorry to hear that you are still having issues with syncing your Versa watches. I would like to suggest you try refreshing the link between your phones and your Versa. Start by going to the bluetooth area on your phone and remove all the devices listed there (not only the Versa but all). Restart your phone and restart your Versa by doing the following:
1.- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.
3.- If your Fitbit watch doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.When syncing make sure there aren't other bluetooth devices nearby as they may interfere with the sync and also disable the all day sync. Feel free to try the other suggestions already shared here and if you are using a custom clockface try using an official Fitbit one for a few days to see how your watch behaves.Let me know how it goes!
My versa started to not be able to sync with the phone about 2-3 days ago. I've done all these suggestions and the phone finds the versa and starts to update it. After it sends the 4 digit number the pairing fails. I am unable to detect the versa again until I reboot it by holding the left and bottom right button. I'm at a loss as what to do, I've only had this device for a month and this is already becoming frustrating.
06-14-2018 22:11
06-14-2018 22:11
I do everything in this post when my Versa stops syncing but recently have had to resort to factory reset as I have the same issue as Getty in that I get frozen at code screen. After a reset Veras seems to behave at least semi ok for a while. It does sync just only periodically not every time. This is different behaviour to my husband’s with his iPhone SE (I have 7) and when my Versa goes wonky again it will not sync with anything (I try with PC at this point). I have been told by support there is an issue with iOS but I am not certain with mine as it seems more widespread,
06-15-2018 10:47
06-15-2018 10:47
06-15-2018 10:57
06-15-2018 10:57
I would assume an issue as big as this hasn't gone unnoticed and they're likely working on a fix for it, but in the mean time, the mods of this forum were told to reply with the generic "here's what you can do to try to fix it" messages and not say that they're working on a fix.
Potentially it's a tough issue that concerns more than just Fitbit and they have no estimate on when they can get this fixed. So if we know they're actively working on it, then we'll expect it to be fixed asap, and the longer it goes without fixing, the more antsy and angry we'll get.
That's of course if they keep with their whole "completely opaque, 0 transparency strategy" which I never understood why companies (gaming/tech companies specifically) do this, instead of just communicating with their consumers.
We'd all probably appreciate that much more than the silence we are currently getting regarding this super annoying issue. Cus at this point, everyone is already angry/annoyed that the main feature of thing we paid for just doesn't work, and, from what we can tell with the silence and the mod's replies, this just won't get fixed.