Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[wearingsa]

Correction....I have a Samsung 7 Edge....but its fully updated....

Also...I had a Charge 2 and it worked pretty good for about 18 months before dying on me....

[Wallendorf]

One day my versa syncs the next day it doesn't, it last synced on 17May, it does every now and then sync only my steps and calories, but not met exercises! Shows me on my phone the last sync was 17 May, but currently on the dashboard is my steps for today, even do get notifications every now and then, but still no exercises since thurday morning, and I did have 2 exercises logged on versa!!!!

Very Frustrating

[boxall]

Love my Versa up until now. No wont sync. Restarted everything.

S8 isn't the weirdest phone to sync with and it is on their compatible list.

Why does Fitbit have SO many sync issues? Pebble worked perfectly as did Garmin and Samsung.

Annoyed!

PS. After another reboot of the phone it is now working. I see the app was updated yesterday. Wonder if it is the cause!

[Katone63]

I don't want to jinx mine, but it has been syncing every since I unpaired it from my phone, repaired it and restarted my watch. You should be able to restart or power down your watch in settings.


Good luck..


Cristy

[Selam]

I'm having the same issue and have contacted Fitbit support twice now. Each time I'm told that I have to send a video of the device "doing the problem" WHAT?! How do I record the Versa not syncing correctly. Additionally, my Versa constantly shows the incorrect time no matter what clock face I'm using and turns off randomly. So disappointed in the device and customer service. Did I mention that they won't return my device? Boo! 

[Tannaz]

 Can't even do the factory reset. It's asking to sync and try again, but the problem is that it's not syncing. And now I only have an error message on the screen and unable to reset, sync, restart or any function. This is my second Fitbit and everytime I travel it happens... I'm disappointed

[Tannaz]

so i have an update to share here, last night i asked for help from custom support, and Melisa was a big help. what we did was to remove my fitbit from my phone bluetooth. then i went to app and set up my device again (DO NOT REMOVE OR DELETE IT!) it will ask to replace it. so i did the device set up process allover again and it is fixed now.

it would probably stop syncing again, which might be my phone model (Huawei P10) problem that is not capable of fitbit system. 

[Fitzfamjr]

LInk your watch to wifi for the update. But I am having Sync issues even with the update

[Alivia49]

I continue to have syncing issues and have not seen an update since May 3rd. Every morning I have to reset my Versa (hold left and lower right button until the teal triangle shows up) and turn my iPad on and off before it will sync. Some mornings I have to do this more than once. It’s very annoying and I’m past the return date, but I did get the extra warranty through Best Buy so I guess if it continues to be a problem I can contact them. I’m hoping that the next update will fix the issue. I’ve had previous Fitbit versions (several!) and have never had a problem! This is so unlike Fitbit and I can’t understand why it is taking so long to get a fix for these syncing issues???!!!
Alivia49

[mphilj]

My Versa is set on all day sync and I've had no trouble with syncing until the red arrow appeared telling me i have an update.  I've tried rebooting everything and it still won't sync.  I even opened the app on a desk top and used the dingle dongle and it just won't sync.  This is very disappointing!!!  is there anything else I can try?  I have so been enjoying the Versa.  Thanks.

[Tannaz]

so here, you can find if your device is compatible with Fitbit at all;

https://www.fitbit.com/en-ca/devices

they should include it on the package or a link to check first!

i still have problem with bluetooth connections. (theta's the reason for not syncing)

i restart my phone and bluetooth couple of times and it works. but it is not functional!

[DVD1968]

It took me a couple days of trying different things after sifting through various posts, but the one thing that allowed me to finally sync again was to delete the cache and data in my settings (Device maintenance > Storage > Apps > Fitbit).  Then restarted my phone (Samsung S7) and restarted the Fitbit Versa by holding down the left and bottom right buttons) .  Then I was able to add my versa back and sync again. You will have to reconfigure your notification settings unfortunately.  Hope this helps others. 

[mphilj]

Thanks so much. I did some additional research and learned how to restart the Versa, which seemed to do the trick.

[lynwho547]

Tried it all. Won’t work! 

[Purpleroyalty7]

Having the same issues with my Versa! 😡 I already have all day sync still not helping.  Very disappointed just got this watch for Mother’s Day.  Didn’t have these issues with my Blaze.

[Robynne]

Yep, in the same boat as everyone else. I have done all of Marco's suggested steps - repeatedly. I wont keep all day sync on because it will drain the battery in my brand new S9 in about half a day. I want to love this watch, but it's more trouble than it's worth. I'd love to return it but I bought it at Kohls, don't have the box, and am out of my return period. I just out my Charge 2 back on the charger and will start looking for something more reliable.  I'd originally bought the Versa for the period tracker but they now aren't rolling that out for Android for at least another month. I'll just put Clue on my phone and drive on. 

[DVD1968]

Hey, did you try what I suggested above?  I own an S7.  The steps I listed worked for me after nothing else did .

[lynwho547]

My charge 2 was perfect for 2 years. I’m ready to return this I swear!

Sent from my iPhone

[Twister2769]

Same thing with me. I am extremely disappointed with my Versa. It will sync once; after I restart my phone and the Versa. After about an hour, it no longer syncs either "all day sync" or manually AND I lose wifi connection too! I too spend more time each day trying to get the sync to work than actually getting the benefit of it. My Blaze NEVER had one single issue from the get go. I've removed the Versa, gone back to the Blaze to have it function 100% properly, then I remove the Blaze and reinstall the Versa. I don't believe the app is compatible with Versa yet and until the app is fixed, we will all keep having these syncing and wifi issues.

[Athenababette]

I did return my versa and got a new one. It completely works fine.