Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Kfranklin1]

Thanks for the response... I called customer service last week and after just a few questions and other attempts at a fix, they replaced mine. I literally had a new one in the mail that day. The process was simple, quick, convenient, and I’m back at it tracking steps!

[GalenHill]

Is it past the warranty?

[Wyoming101]

Everyone had done everything they needed to do but everyone is having the
same issues. Unfortunately, Fitbit refuses to actually look into this..why
is this happening to so many people? What is unfair is paying a big price
for something that is faulty and doesn't last long. Customer service may
or may not be helpful. I talked to customer service more than once and
chatted too and it was useless. That's why I choose to look at the
forums. That's what helped me. I also think that's why others have done
the same. This has been going on for a long time and still nothing has
changed.

I think it is quantity over quality with this product. They are being made
so fast with cheap parts that keep breaking down. When hundreds of people
are having the same problem that should be a hint. The individuals who
purchased them in the beginning still have theirs with no problems. It's
the current ones that should be a huge flag.

What is sad it's really not worth the money to buy one. Some get
replacements while others do not. Same problems but not the same results.
This is a consistent issue happening...

I was one of the fortunate ones to get a replacement after complaining over
and over again ..if I ever get a new tracker watch it's definitely going to
be a different brand.

I along with others wasted money on this product. How can it be looked at
to be improved if you don't have the actual item causing problems? Not one
person has been asked to return theirs for Fitbit to look at. Improving is
not happening. You can't test or improve the item if you don't have the
actual product causing issues. Fitbit is trying to CYA.

>From all of us on the forum we don't believe you!

[Noramae]

I have tried the troubleshooting and it’s not working. I pushed all the buttons, some of the buttons and it’s not turning on. It was losing battery quicker and after I fully charged it, it didn’t turn on. I’ve only had this Fitbit for a few months and I really want to get it fixed. I’m trying to charge it again to see if that works 

Moderator edit: format

[Wyoming101]

Sad to say it's probably done. I would call Fitbit ask to speak to a
supervisor and get an replacement.

[rivermom]

Yes. Out of warranty by about 3 months

[GalenHill]

I think they already know what the issue is! I agree with you too! My
replacement just arrived and I am doing the 2 yr warranty just in case as I
don't trust that it will last. So sad as I love what my fitbit does WHEN
it works. I wish they would admit there is a problem and say there were
dealing with it. A much classier move than ignoring it.

[Wyoming101]

They do say they're dealing with it but how can they fix something when
they don't know what the actual problem is? Not one person has told me
they were told to send their Fitbit back. How can they solve the problem?

They have sent to long books saying they're doing the best that
they can...which is not true at all.

I give you credit paying extra money. I received my replacement and so far
it's fine once this one goes I'm buying a different brand or nothing at
all. They should be built to last for what they cost

[JuanJoFitbit]

Hie everyone! I totally understand how frustrating and how you feel about the warranty policies. I appreciate your feedback and comments since this help us to keep improving.

@Noramae I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track soon.

I'll be around if any question arises.

[Hannelore_HK]

I got the same problem... 

My Versa won't charge, won't turn on, won't reset...  He does nothing at all... 

[Megreich]

I’m having the same issue! Holding down buttons to reset doesn’t work. 

[han_24]

I was hoping someone could help. I thought my versa ran out of battery yesterday, even though it was recently charged. I charged it but it still won’t turn on. I have tried to restart it by holding the back button and the bottom right button, and I’ve also tried holding all 3 buttons for 5 minutes and it still won’t turn on. Please help!

[han_24]

Do you know what the contact number is? I can’t find it online. Thanks!

[Wyoming101]

I don't have it right now at gym. It should be on website under contract

[CharMalsbury]

My Fitbit Versa will not turn on. It has been having battery issues for the past week. I charged it to 100% two days ago but have had to charge it every day. I have tried to reset but the logo won’t turn on. In face, I’ll I’m receiving is a very dark blue screen which appears for a few seconds then disappears. I can’t remember when I bought it but it was bought through Fitbit. 

[DavideFitbit]

Hi @Hannelore_HK @Megreich, welcome to the Community forums.  

Thank you for confirming that you already tried to restart your devices and other troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Welcome to the Community as well @han_24 @CharMalsbury, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

Let me know if you have further questions. 

[InclusiveJoeB]

Is there a solve for this that does not require an escalation to the Support Team?  If not, I have a Versa that is not turning on, and the reset function was unhelpful. 

[DavideFitbit]

Hi, welcome to the forums @InclusiveJoeB. 

Thank you for sharing this information about what you've been experiencing with the display. Some users have been able to resolve by performing a restart procedure, however, since you already tried this procedure, I've proceeded to send your information to the Support team and you should be getting a reply soon for further assistance with this. Keep an eye on your inbox. 

Keep me posted on the outcome. 

[Wyoming101]

That is not true the users that have been posting comments have already
tried the restart and it doesn't work. That why they are seeking help from
the forum. That is what helped me because contacting Fitbit for answers
was not helpful

[DavideFitbit]

Thank you for your feedback about this @Wyoming101.