Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Esme15]

My versa is doing exactly the same. Any suggestions the get it back on? 

[DavideFitbit]

Hello @Esme15, welcome to the Fitbit Community forums.  

Thank you for the information provided about the Versa that is not responding. Before considering other options, could you please confirm if you already tried the steps listed here to complete the restart procedure? This has been useful to other people who have reported similar difficulties. 

Please keep me posted. 

[Esme15]

Good day.

The link that you send me doesn't want to work?
Please advise on how I can retrieve the information provided?

Thanks

[Wyoming101]

I did not send a link. Look up Fitbit online

[JuanJoFitbit]

@Esme15 thank you for getting back! Regarding the link provided above, I was able to open it. Please try using Google Chrome as a browser and see if the link works. If possible, try to access the link through a computer.

Thank you for your help @Wyoming101.

I'll be around if any question arises.

[BaraL07]

I have no discipline! Apparently, I can not sit still for 3 entire minutes to hold 3 buttons down. 

[GalenHill]

It is super hard to do! I tried and after 3 minutes my friends tried
too. Nothing. ..

[DavideFitbit]

Hi @BaraL07 @GalenHill, and welcome to the new users in the Community. 

Thank you for confirming that you already tried some steps to try to resolve the problem with the display not turning back on. 

Could you please confirm if you already tried the regular restart procedure? Are you able to get any response from the watch when you connect it to the charger? 

Please keep me posted. 

[Elalley]

Yes. I did everything and it didn’t work now I am told my warranty expired

Sent from my iPhone

[BaraL07]

So, I used my wife's charger and had no luck. However, her versa charged
just fine on my charging unit. I tried to restart it with the bottom right
and left button, tried the factory reset (all three buttons for 3 minutes)
several times, all to no avail. I ended up chatting with a Fitbit rep
online and am expecting a replacement. I'm grateful for the customer
service but bummed it's such a flawed product. I bought one for myself, my
dad, and my wife and we have all had problems at this point. Mine is the
only one that hasn't responded to restart/ factory reset.

[Esme15]

I tried the restart procedure; I left it to charge for a few hours and I
even tried syncing it with my phone while it's in the charger, the watch is
still dead.

[DavideFitbit]

Hello @Elalley, thank you for sharing your feedback about this. I'm sorry to see you had a negative experience or that the warranty was already expired, you can check the complete warranty policy here as well.  Remember this would start counting from the original date of purchase. 

Thank you for sharing your feedback about this as well @BaraL07, but it's good to know that you'll be receiving a reply soon.  

@Esme15, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted.

[lwardfb]

reset with 3 buttons did not work ??less than a year old any other ideas??

[Elalley]

You can try calling but if it’s past the expiration they won’t help you product only lasted 6 months for me. They did send another but yet again 6 months then died.no a long lasting product for 200 dollars

[DavideFitbit]

Hi @lwardfb, welcome to the Community forums and for confirming that you already tried the suggested troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@Elalley, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Let me know about the outcome. 

Keep me posted.

[Elalley]

They could not help me.i purchased a two hundred dollar watch. 6 months it died they send another refurbished watch 6 months later it died. Called and now it’s past the warranty ridiculous product has defects and should be fix when they only last 6 months.

Sent from my iPhone

[DavideFitbit]

Hello @Elalley, thank you for your reply. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback about your Fitbit device; comments from users are always useful to continue to improving the quality of products and services. 

Keep me posted. 

[Wyoming101]

One l get a person who has no clue. Which has happened before or I'll get
someone who tells me to do the same steps I've already done. Honestly
it'll be waste of time.

[TMarie10]

Received a replacement device that worked just long enough for setup (paring with my phone). It now has a black screen, vibrate randomly, and a occasionally flickering green light on the backside. Tried everything to get it on again, but nothing. Think I will need to call support again. 

[Wyoming101]

Honestly it won't be worth it. If you called them before and it still
doesn't work it's not going to. They are deleting my messages when I say
buy a different brand