Water logged on device doesn't show in Fitbit app (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/18/19

Hi everyone,

When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.

Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one. 

If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates. 

---

Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

---

Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

[DNyberg]

It is very frustrating that this doesn’t work. It seems to now have trickled down to the weight input as well. As of about 2 weeks ago inputting your weight on the versa doesn’t transfer to the app. I also not getting my notifications as well. Very sporadic when I do and then they all seem to come at once which could be an hour or two later. Very frustrating at all ends.

Daniel
Sent from my iPhone using Gmail

[jeffreysookram]

Mine does something similar,it logs my data and says the amount but it doesn't go to the app

[andrea22_als]

I've noticed this is several months old, yet I'm still having this issue with my new versa lite. Was there a solution?

[jeffreysookram]

I don't really know, some just started working. It was a bug I think. But recently our WiFi got fixed and we connected my phone and the Fitbit to the same WiFi and it worked. It works now.

[GrubbyDuck]

WAIT!  The same is happening on bike rides too!   You can do miles & miles & the distance will NOT record! 

No rush.

It is only 7 months since I first asked about this.

The email I received back was 'We (FitBit) are investigating. We are working on a resolution'. 

Water based workouts are probably going to take just as if not even longer to resolve.

Garmin & Polar don't have this issue.

Versa:  The FitBit flagship fitness tracker does though. Just saying.

[andrea22_als]

Haha I have the versa lite. Many of the other stats aren’t working all the time either

Sent from my iPhone

[Rachelskiffinto]

.Hjjjhvbbbh 9th 8th 9th the first time since we can do it again soon

[Saraaw74]

My verse was flashing between screens after being in water yesterday, and battery went really quickly. It was charged overnight and now it won’t work at all. 

[Giks]

Water logging worked for me on the versa for exactly one day(13th) ,now it's back to not adding up. when I log on the versa it won't transfer to the app,  if I log on the app it will transfer to the watch.

[SunsetRunner]

Just bought the Fitbit Versa two days ago and my water log isn’t syncing with my Fitbit app on my iPhone.  I wish there was a reminder to tell me to drink water like there is if I’m low on steps for the hour.  I’ll keep researching...

[Tiggeriffic]

I bought my Versa 5 days ago. The water logging feature has never worked properly. I tried all the suggestions on here (numerous times) and then got in contact with Customer Services who, so far, have failed to provide any useful assistance. I am seriously considering returning the Versa. Does anyone know of a fix for this issue which actually works??

[Cowboy_Blue]

Yes, buy the Garmin band instead. It's been more than a week and I'm still waiting for Fitbit to follow up with me on my challenges with their poorly developed software. They seem to think it's okay to put out subpar and expensive merchandise and little to no good follow up. 

[Fitlark]

If you read the thread back to beginning, 2018, you'll see that nothing has
worked consistently for anybody for close to a year. I've had the problems
since I got mine for Christmas.

--
*Timothy*

[Foggysunset]

It is apparent Fitbit doesn't have a fix for their units not syncing or working correctly. No wonder the company is losing market share to others.

Time to dump Fitbit that was a Mother's day gift and go back to my Garmin. Frustration from not getting what is promised not worth it.

[SunsetRunner]

I guess it just took some time to sync that specific stat because now it’s working like a charm.  Not sure if anything was changed but I’m happy now. 🤙🏾

[Tiggeriffic]

---

@Cowboy_Blue wrote:

Yes, buy the Garmin band instead. It's been more than a week and I'm still waiting for Fitbit to follow up with me on my challenges with their poorly developed software. They seem to think it's okay to put out subpar and expensive merchandise and little to no good follow up. 

---

Which Garmin would you recommend? Something with similar functions to the Versa would be good...

[GrubbyDuck]

@Tiggeriffic 

Wish my Versa was 5 days old & when I purchased it just over 12 months ago I had the working & user knowledge I do now of how much 'hype' & how many 'holes' there are in the wild claims FitBit make regarding their hardware & apps.

I've too been on the fence with Garmin for the last 4 months.

I am over 'Bike rides' & how FitBit app will not record your actual mileage but just act as a glorified GPS heart rate 'effort' & calories burn recording module.

BUT if you go look at Garmin, Polar etc., forums, they are all being voiced out as being as bad as each other.

I'm dropping wearing or using fitness trackers & their apps.

Outdoor activities?

Strava is free to use and unlike FitBit it does record actual miles cycled. For free.

Garmin & Polar etc., all have miles cycled but yet FitBit just quite cannot manage it...

....no rush FitBit but your competitors are 1 step ahead of you here.     

[RobIgoUK]

Hi @GrubbyDuck 

I understand your frustration with the water logging I also have the same complaint.

However no tracker that does not have GPS built in is going to be able to track your bike ride.. how can it? There's no steps for it to estimate your distance etc. as your hand are still on the bike.

The reason strava works (on your phone) is because your phone has GPS.   Ideally if you could turn back time a Fitbit Ionic would of been better suited as it has built in GPS.

[Tiggeriffic]

And now (as of first thing yesterday) it no longer tells me the time when I lift my arm. All I get is a blank screen and I need to press the button to get the time. I'm not being fobbed off by Customer Services again, it's being returned...Sent from my Samsung Galaxy smartphone.

[GrubbyDuck]

@Tiggeriffic This is in settings: Versa - Quick view = enable.

@RobIgoUK I was stood in line the day Ionic was released.  It was returned within the week due to hardware & software issues.  Is this why FitBit offer them heavily discounted:  trying too offload a product they know {sic} does not work?

I've spent too many hours in chat, on the phone, paying postage in returning faulty devices (postage I was never refunded) etc. 

2019 at end of this years 1/2 marathon season? I am ditching wearing fitness apps or using a tracker. 

I'm an IT support hardware/software/network consultant. Dysfunctional technology frustrates the living 💩 out of me. FitBit is right up there in my top 3.