Won’t turn on

[Zorowls]

Hey

my battery died yesterday

charged and now it won’t turn in . I’ve tried holding all three buttons to no avail

please help 

[SunsetRunner · Accepted solution]

Hi @Zorowls , since a Factory Reset did not solve your problem, and hoping your Versa is still under warranty, call Customer Support asap. Regards kuzibri

[Zorowls]

Factory reset .. is that when you hold the three buttons
I think it’s over the warranty?!
Got it from my mums catalogue

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[SunsetRunner]

Yep, a Factory Reset is done by pressing the trhee buttons together. Since you think that it's over the warranty, I will flag your post to the Moderator Team. Regards kuzibri

[Zorowls]

Thank you
What happens now??
I’m going to double check in the morning when I purchased it

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[SunsetRunner]

Hi, one of the Moderators will soon contact you via this topic, so keep a close eye on it. They can do more than we "simple" users. Regards kuzibri

[Zorowls]

Thanks so much

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[DavideFitbit]

Hello @Zorowls, welcome to the Fitbit Community forums.  

Thank you for sharing all these details about your Versa that won't turn back on and confirming that you already tried to restart it.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on our inbox. 

Let me know about the outcome. 

[SunsetRunner]

Hi, mine does the exact same thing. I’ve done the reset and it’s just a blank screen but the green light flashes on the back. 

[Zorowls]

Mines all sorted now
Hope you get yours sorted

Sent from my iPhone

[alsbox77]

Mine is completely black, no green or red light on the back either. It wa working perfectly fine Friday night and then was black Saturday morning. I had it on the charger all day, still nothing. Factory reset not working. 

[Shellyversa]

Mine won't turn on at all. Completely black and no lights on back either. Help! I've had it for 2 and a half years. Ex boyfriend bought it for me so no receipt. 

[Erika13]

Mine is doing the same thing and it went black Saturday night. I purchased my Versa in May 2018, so it isn't even 2 years old. Can someone help?

[DavideFitbit]

Hi everyone, sorry for the late response, and welcome to all the new users in the Community forums. 

Thank you for all the details that you've provided and confirming that you already tried a few troubleshooting steps. 

@SunsetRunner @Shellyversa @Erika13, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Let me know about the outcome. 

That's great news, thank you for the update @Zorowls. 

@alsbox77. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.  

Keep me posted. 

[Bbeauchamp]

I’m having the same issue. My Fitbit died the other day, nothing will turn it on. I’ve tried pressing down all buttons and leaving it on the charger for a day. My boyfriend has a versa and I tried his on the same charger and it works. Please help!

[DavideFitbit]

Hello @Bbeauchamp, welcome to the Fitbit Community. 

Thank you for sharing that you've been having trouble with the Versa not responding as well. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[stephiielim]

Hey guys! I find myself in a similar situation as  my versa was in half battery left moments ago and was working fine. But not the screen won’t turn on at all. Help please 😞

[LaLa1969]

I see I am not the only one in the same situation. I just finished a chat with customer support and I was offer 25% off another purchase since the warranty expired. I’ve only had this for just over a year. I not very happy right now. 

[Lalagee]

Ive had mine for 4 months and it won’t turn on I’m calling customer service tomorrow

[Jordyn3202]

My versa battery went dead about two days ago. Will not charge. Will not reset.