versa not receiving text notifications

[mbwest99]

we recently bought 2 versas...one for my husband one for me. Bought them 6 days ago. I set them up both the same way with no problems. On day 2 of having them we both received a notification on our phones that our fitbit app had updated. Ever since then my versa has not been receiving text message notifications. My husbands is working fine. I receive all other notifications (messenger, email, calendar, life360, facebook, instagram, etc. I have called customer support and done a live chat with no resoulution. I have looked on the forum and have not found an answer. I even factoy reset the versa and deleted the app restarted my phone and started all over again. That didnt work. I have went through all the troubleshooting that the support has had me do. Has anyone had this problem? It was working until I got that message that the app updated. I didnt change anything on my versa or my phone. It was working then it quit. My husbands is working and he has the same phone and same style versa. Below is the phone i have...

Samsung Galaxy S9+

Thank you for any help!

mbwest99 

[MsFroggy]

As many issues with Fitbit I’m almost afraid to even try to update anything. Let me know how it works.

[Fruity_Pebbles]

No luck...I have a ticket number from support am try contacting them for an update 

[mbwest99]

Thank you for trying. Let us know what they tell you please. Hope we can get this fixed soon!

[Shmig71]

I have a ticket in for the battery draining fast as well I wish they would fix these issues I may jump ship and get a Galaxy watch to go with my phone Sent from my Samsung Galaxy smartphone.

[AAmmy]

Hi!

I have a Versa too. I’ve had mine for nearly 2 years now. I also have an iPhone so I hope it doesn’t make a difference. But mine does this every couple of days. And it’s sometimes with text messages or other days it’s with all notifications. I try going into the app first and resyncing first as I don’t check my movements on the app daily as majority of my readings are showing up inaccurate (too many calories burnt, walked too many steps, etc) so I basically use this watch for the time now until i can afford to get another brand. Basically if that doesn’t help I then hold the three buttons on the watch and rest it all. Usually that does the trick. The other thing I can suggest (you’ve probably already done it) is just make sure that you have text messages ticked to receive. I hope this helps! 

[Fruity_Pebbles]

Yes, my battery was also draining fast before the update. Now it doesn't, however i can't get text notification, i was also thinking of buying the galaxy active

[Krhking]

I do not think so. Still not receiving text. Thank you.

[Rbrown1234]

Mine has done the same, a couple of days after my phone updated and I got the new app. Ive got a samsung s8 

[MsFroggy]

The sad part is we paid big bucks for these watches. It’s a lot of money to have so many problems. 😩

[MsFroggy]

I did not know ( as there is no info from fitbit) to make sure you press ONLY the left button on the watch to make sure notifications are turned on . I do keep checking to make sure the app is turned on to receive and I have reset the watch many times. I have even removed the entire Fitbit app with no results. Forget this device is suppose to be another fix... I love the watch when working. I have not tried music or Starbucks for example. I can only imagine the nightmare to get those apps to work!

[Fruity_Pebbles]

Fit Bit support  states it's a known issue and they are working on it. It had something to do with app update that just occurred Sent from my T-Mobile 4G LTE Device

[mbwest99]

We use ATT. They need to just undo the update and go back to version 2.95.

[Fruity_Pebbles]

Exactly...I dont understand why these updates arent tested first. Make me want to switch to the galaxy active smh Sent from my T-Mobile 4G LTE Device

[Happygrrl]

I have had Versa for a year now. I hate to think of the hours that I have spent trying to get notifications to work consistently. I recently upgraded my phone to a Samsung Galaxy S9. Prior to this I had a phone that was not on Fitbit’s compatible list. I kept hearing from customer service that the issue was that my phone was not on the compatible list. Well, guess what my new phone still has the same issues 

like several of you have mentioned I have been shopping the Samsung Galaxy Active. After a year, my patience for fiddling with the Versa is limited. 

[Shmig71]

Thanks!Sent from my Samsung Galaxy smartphone.

[Fruity_Pebbles]

Yes!!! Looking this weekend, if my versa isn't fixSent from my T-Mobile 4G LTE Device

[mbwest99]

I just received this email. Doesnt look like they are really working on fixing the problem. Guess I'll try the google messenger. SMH 

From my email...

We appreciate your reply and for your request for an update on this issue.

In response to your request, we are still working on this issue. Currently, we are not able to provide an estimated time about when the issue will be resolved. What we can recommend you is to check for futures updates on the Fitbit app. When the fix be found, the correction will be send through and update on the Fitbit app.

We'd like to clarify that this doesn't mean that the next update on the Fitbit app will have the corrections for this specific issue. Thank you for your understanding on this matter.

We look forward to getting you back on track soon. 

Sincerely,

Byron O and the Fitbit Team

[MsFroggy]

I had an ionic and prior to that a Flex 2. Never had such issues. Loved them both. Ionic died after two years but my Flex still works. The Versa would be amazing if it worked. I did send an open complaint on twitter to Fitbit. I’m hoping others will complain openly and they will get the message.

[Totorominded]

Having the exact same issue. I'm using Galaxy S8. Hope this will be fixed soon it's frustrating.

[Fruity_Pebbles]

Yes, very frustrating Sent from my T-Mobile 4G LTE Device