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versa not receiving text notifications

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‎06-30-2019 09:30

‎06-30-2019 09:30

we recently bought 2 versas...one for my husband one for me. Bought them 6 days ago. I set them up both the same way with no problems. On day 2 of having them we both received a notification on our phones that our fitbit app had updated. Ever since then my versa has not been receiving text message notifications. My husbands is working fine. I receive all other notifications (messenger, email, calendar, life360, facebook, instagram, etc. I have called customer support and done a live chat with no resoulution. I have looked on the forum and have not found an answer. I even factoy reset the versa and deleted the app restarted my phone and started all over again. That didnt work. I have went through all the troubleshooting that the support has had me do. Has anyone had this problem? It was working until I got that message that the app updated. I didnt change anything on my versa or my phone. It was working then it quit. My husbands is working and he has the same phone and same style versa. Below is the phone i have...

 

Samsung Galaxy S9+

 

Thank you for any help!

mbwest99 

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‎07-04-2019 11:09

In response to MsFroggy

‎07-04-2019 11:09

My App in the play store has the previous version so I uninstalled and reinstalled it, reset all my notifications and it works now. I'm receiving all my notifications again. However, I had previously downloaded a different messaging app that I like more than the one that came with the phone so I will probably just leave it as is.

I'm really irked that FITBIT themselves did not tell us that this has been resolved (hopefully). The customer service has been horrible and unresponsive. It has really made me question why I should even give Fitbit any of my money.

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