Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[SunsetRunner]

Without the website, Fitbit is no longer of any use to me.  Fitbit just lost another potential lifetime user.  Time to find a product with better support, one who doesn't treat users like insignificant data cattle.

[LJNeale]

I totally agree. Could we start an organized protest somehow? Or is just quitting better?

L

[vjmoody]

There are two features that are on the browser version that are not on the app. 1. The ability to create/edit meals that I can select instead of entering each food separately; this saves me a lot of time. 2. The ability to edit the name of my Workout sessions; which helps me determine which workouts are the most effective. How can I do this on the app? Will the app be updated to add these features?

[Bitgeek]

I agree with all the other commenters here.  The web browser dashboard is far superior to the app on the fitbit.  Taking away the web dashboard limits the usefullness of the device to me.  Now there's nothing to keep me from switching to a competitor.  Bring back the web dashboard. 

[AZBirdluv]

I wanted to make an official comment about the removal of the dashboard. It is terrible to take that away! Why is it gone?!? I do not like accessing it on only the app! (Seems I'm not the only one either!) I also pay extra for Fitbit premium and expect to be able to access my information wherever and whenever it is convenient for me.

[Zevia]

Yes, I totally agree!!!! PLEASE bring back the dashboard. I am older and can't see the app very well. I enjoy using Fitbit to track everything and I would hate to have to stop using it. 

[virginialynnea]

I had preset meals in dashboard and now are gone. I also had logged over a month out to keep a menu and standard log and now all gone. I’ll be looking for another avenue if dashboard does not return

[Bicster]

The dashboard is an absolute must.  Please bring it back or I'm finding another tracker.

[treefrogdemon]

It's far easier to use the web version of Fitbit and the data is better displayed and clearer to see. I had my suspicions when I started getting asked to log in all the time - more than once per session, very often - that you were trying to make the website harder to access so people would give up trying. Have you not heard of the idea of giving customers what they want? OK, there may be people who prefer to access their Fitbit data by phone but please have a care for the rest of us. I'm already looking at other providers; I'll be sorry to leave Fitbit, as up till a little while ago it was always my favourite, but if you can't accommodate people like me (and the other people on this thread - I'm clearly not alone) I'll have to, because this phone-only business isn't acceptable to me.

[InsomniacYes]

@Stuart_C  Regarding your vision impairment (and the accessibility of the dashboard as compared to the app), you can contact Google's Disability Support team and open a case with them.  Here is the contact information: https://support.google.com/accessibility/answer/7641084

On weekdays there is the ability to speak by phone, use a chat, or use alternative contact methods.

[pjdz]

The beginning of the end for Fitbit! You just took away one of the main features that kept me, and everyone else with Fitbit. By using the dashboard, we could put more accurate food calculations in, and have better access to our information. It was much easier for all users to utilize. NIce going Google! I am moving to Garmin, but will be watching you crash and burn with this! 

[Packerharley]

Goodbye dashboard - Goodbye Fitbit !!!!!!!

[PD102]

Been a user of Fitbit Since Christmas 2017 and have always been able to sync on my computer, which is Windows and my iPhone. Now I can only get on my account on my iPhone. If this continues, I will be changing to a different system, such as an Apple Watch. Absolutely unacceptable not being able to keep track on my computer.

[Katmandid]

I completely agree with you.  The create meal functionality is a complete must for me and will cause me, a loyal Fitbit user and purchaser for years, to look elsewhere for a solution.

[Katmandid]

I completely agree.

[PD102]

More importantly, why is there an icon at the bottom of the website for Fitbit when you try to login to the dashboard? For that matter, if it can't be accessed, why does the website even list a dashboard? When someone pays for the premium service, they expect to be able to access said service. Time to be looking into a different tracking system other than Fitbit, which is a shame since I've been a user of Fitbit products since 2017, but not much longer.

[CM1986]

It's infuriating that going to the dashboard now just tells you "find your health dashboard in the Fitbit app." Hello Fitbit: that data is not there! And I'm pretty sure you know that. For at least a year, the calorie tracking in the app has been WRONG; it does not account for the amount of calories left in the day just from your basic metabolic activity. I HAVE to go to the dashboard to see this at every meal or snack to determine how much I want to eat for the rest of the day. Also, tracking macros from meal to meal; there is no way to see this in the app. 

If you are going to take away the dashboard, you absolutely MUST include all of that available data in the app. We are not stupid, we can see what's missing. 

[mike58marsh]

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out.  it will put summary calories into fitbit, and can read fitbit data.  Drawback, at least 2 apps, fitnesspal and fitbit.  I'm using mapmy(ride/walk)/fitnesspal/fitbit and healthconnect though I'm not sure on the healthconnect usefulness. 

[SueC8]

Thank you InsomniacYes for the link to the Google Disablility Support team. I have sent them an email request and urge everyone else who needs the web browser based Fitbit Dashboard due to a physical disability (like the arthritis in my hands needing a full sized keyboard) or need easier food log entries and carb tracking for conditions such as diabetes to do the same. 

I also cannot believe that Google Fitbit is willing to alienate the gazillions of longtime users who just found the web browser dashboard more user-friendly.

[SamzAuto]

Please inform the company that old eyes do not function as well on a 3" screen as on a 27" monitor.  This is a form of discrimination, and likely a decision made by people who use their smartphone every day.

[DLarsen145]

Fitbit user since 2016 and a paid premium member. I use a Windows laptop and Android phone. Fitbit was instrumental to alerting me doctor and I that I had AFib in 2022, 2023 and 2024. Tracking my sleep hours and stages has been very important is controlling AFib. Fitbit app changed the sleep profile a couple of months ago. It was more difficult to read and track stages, but I had the dashboard to get this information. Without my laptop dashboard I am not able to see my history and show it to my doctor. With the dashboard gone from Windows I am done withFitbit. I will shopping today for another brand.

[Senseiande]

This will do absolutely NO good for the end user. Google wants what google
wants and the end user, their customer be **ahem**ed. I for one have had
enough. After numerous fitbits and years on the site... the tech monster
just rolls right over their own customers. Face it folks, they don't care
what you want or think even though you signed up and spent your money , in
good faith, for a product that they decided should be different now. I will
lose years of data, I don't care.. to continue one more day with
Google/fitbit is not only pointless but also gives this
behemoth permission to jack you around anytime they want. It is why the US
is circling the drain. There is zero loyalty to their customers and indeed
you are not a customer but instead a mark. The only question I have is
where I send my sledgehammer improved fitbit watch to show that some will
not comply

--
AV

[MJaneB]

Yes, yes, yes. Bring back the the computer dashboard. I don't  want to  use the app.

[Markap]

PLEASE! I am over 60 and find the desktop easier to use. I have had fitbits for over 8 years. If you are doing away with the dashboard, I may consider finding an alternative to this product. PLEASE RECONSIDER!!!!!!! 

[NeesWeb]

Why in heaven's name are you giving up on the browser interface?   It was the ONLY place to find some of the information collected by my Fitbit, and a phone screen is a !@#$%^&* poor way to get at the rest.   

I can't find the web interface this morning.   Bring it back!    I purchased the Fitbit because of the information it would provide me, and now you're gutting the value of the product