Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[pjdz]

The beginning of the end for Fitbit! You just took away one of the main features that kept me, and everyone else with Fitbit. By using the dashboard, we could put more accurate food calculations in, and have better access to our information. It was much easier for all users to utilize. NIce going Google! I am moving to Garmin, but will be watching you crash and burn with this! 

[Packerharley]

Goodbye dashboard - Goodbye Fitbit !!!!!!!

[PD102]

Been a user of Fitbit Since Christmas 2017 and have always been able to sync on my computer, which is Windows and my iPhone. Now I can only get on my account on my iPhone. If this continues, I will be changing to a different system, such as an Apple Watch. Absolutely unacceptable not being able to keep track on my computer.

[Katmandid]

I completely agree with you.  The create meal functionality is a complete must for me and will cause me, a loyal Fitbit user and purchaser for years, to look elsewhere for a solution.

[Katmandid]

I completely agree.

[PD102]

More importantly, why is there an icon at the bottom of the website for Fitbit when you try to login to the dashboard? For that matter, if it can't be accessed, why does the website even list a dashboard? When someone pays for the premium service, they expect to be able to access said service. Time to be looking into a different tracking system other than Fitbit, which is a shame since I've been a user of Fitbit products since 2017, but not much longer.

[CM1986]

It's infuriating that going to the dashboard now just tells you "find your health dashboard in the Fitbit app." Hello Fitbit: that data is not there! And I'm pretty sure you know that. For at least a year, the calorie tracking in the app has been WRONG; it does not account for the amount of calories left in the day just from your basic metabolic activity. I HAVE to go to the dashboard to see this at every meal or snack to determine how much I want to eat for the rest of the day. Also, tracking macros from meal to meal; there is no way to see this in the app. 

If you are going to take away the dashboard, you absolutely MUST include all of that available data in the app. We are not stupid, we can see what's missing. 

[mike58marsh]

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out.  it will put summary calories into fitbit, and can read fitbit data.  Drawback, at least 2 apps, fitnesspal and fitbit.  I'm using mapmy(ride/walk)/fitnesspal/fitbit and healthconnect though I'm not sure on the healthconnect usefulness. 

[SueC8]

Thank you InsomniacYes for the link to the Google Disablility Support team. I have sent them an email request and urge everyone else who needs the web browser based Fitbit Dashboard due to a physical disability (like the arthritis in my hands needing a full sized keyboard) or need easier food log entries and carb tracking for conditions such as diabetes to do the same. 

I also cannot believe that Google Fitbit is willing to alienate the gazillions of longtime users who just found the web browser dashboard more user-friendly.

[SamzAuto]

Please inform the company that old eyes do not function as well on a 3" screen as on a 27" monitor.  This is a form of discrimination, and likely a decision made by people who use their smartphone every day.

[DLarsen145]

Fitbit user since 2016 and a paid premium member. I use a Windows laptop and Android phone. Fitbit was instrumental to alerting me doctor and I that I had AFib in 2022, 2023 and 2024. Tracking my sleep hours and stages has been very important is controlling AFib. Fitbit app changed the sleep profile a couple of months ago. It was more difficult to read and track stages, but I had the dashboard to get this information. Without my laptop dashboard I am not able to see my history and show it to my doctor. With the dashboard gone from Windows I am done withFitbit. I will shopping today for another brand.

[Senseiande]

This will do absolutely NO good for the end user. Google wants what google
wants and the end user, their customer be **ahem**ed. I for one have had
enough. After numerous fitbits and years on the site... the tech monster
just rolls right over their own customers. Face it folks, they don't care
what you want or think even though you signed up and spent your money , in
good faith, for a product that they decided should be different now. I will
lose years of data, I don't care.. to continue one more day with
Google/fitbit is not only pointless but also gives this
behemoth permission to jack you around anytime they want. It is why the US
is circling the drain. There is zero loyalty to their customers and indeed
you are not a customer but instead a mark. The only question I have is
where I send my sledgehammer improved fitbit watch to show that some will
not comply

--
AV

[MJaneB]

Yes, yes, yes. Bring back the the computer dashboard. I don't  want to  use the app.

[Markap]

PLEASE! I am over 60 and find the desktop easier to use. I have had fitbits for over 8 years. If you are doing away with the dashboard, I may consider finding an alternative to this product. PLEASE RECONSIDER!!!!!!! 

[NeesWeb]

Why in heaven's name are you giving up on the browser interface?   It was the ONLY place to find some of the information collected by my Fitbit, and a phone screen is a !@#$%^&* poor way to get at the rest.   

I can't find the web interface this morning.   Bring it back!    I purchased the Fitbit because of the information it would provide me, and now you're gutting the value of the product

[Super_Yan]

Adding to the many voices requesting the dashboard be re-added. I used this every day and it was the primary way I logged and tracked on Fitbit. This is forcing me to switch trackers since the mobile app is lacking in features and annoying to use. The dashboard was very quick, easy to see, and had all the features I needed.

I've used Fitbit over 10 years I'm really disappointed I'll have to find something else. I'll wait a month or two to see if the dashboard comes back and if it doesn't I'm out. Incredibly disappointing.

[Shock1203]

I have been tracking my food intake daily for over 6 years using Fitbit. I primarily use the desktop dashboard for tracking, since it is by far the most convenient method of logging and viewing my stats. I use my phone for tracking maybe once a week, its only useful feature being to scan barcodes (which in turn is mostly only useful because inputting things manually on mobile is incredibly inconvenient and difficult compared to desktop)

A service that doesn't offer cross-platform tracking is functionally useless. After 6 years of enjoying Fitbit I am being told to look into other wellness tracking services for even the most basic of standard features.

When can we expect the desktop dashboard to be restored?

[alanprudhoe]

No desktop dashboard - no Fitbit I'm afraid.
Goodbye after 4 devices in 8 years
(Just in time to cancel my new Charge 6) 😆

[Shock1203]

I've been using Fitbit for daily tracking for over 6 years now, but without the desktop dashboard it's useless to me.

Using Fitbit's tracking I was able to lose 80 lb and I was always eager to recommend it to people. But now I cannot recommend Fitbit to anyone when it lacks cross-platform account access, a very standard function that had helped me achieve my goal with its convenience.

Now I need to ask my friends if they have any recommendations for wellness trackers I can replace Fitbit with.

[NeesWeb]

Boosting ..

@InsomniacYes posted this about sending our complaints to the accessibility people at Google, not just the community.   I also did this, and I hope there will be a groundswell of complaints about accessibility

Spoiler

Regarding your vision impairment (and the accessibility of the dashboard as compared to the app), you can contact Google's Disability Support team and open a case with them.  Here is the contact information: https://support.google.com/accessibility/answer/7641084

On weekdays there is the ability to speak by phone, use a chat, or use alternative contact methods.

[SouthernBelle]

Don't worry, once it goes past warranty you may have a reason to change devices.

Get Outlook for iOS<>

[Criscb]

Youre right the website is a dealbreaker! The app doesnt log fiber! I use the websitre daily to count fiber for Net Carbs. Now the FITbit is useless!!!I can use another app that will give me what i want. 

[SunsetRunner]

For those of us who have spent MANY hours entering nutritional and exercise data and use this information to set goals and track progress, the elimination of the Dashboard is an extreme disappointment! Reviewing large amounts of data on a tiny phone App is NOT a trend or the future of things to come. Complete failure to understand customer needs.

[Shock1203]

I thought maybe they're trying to kill Fitbit as well (perhaps in the interest of propping up their own devices?) but it looks like Googlefit also lacks a desktop dashboard so I guess they're just unloading rounds into their foot for the thrill of watching it bleed out.

[CursedUn]

mike58marsh wrote:

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out. it will put summary calories into fitbit, and can read fitbit data.

My own comments:

I have just created an account at MyFitnessPal, and will be using it in future for logging my food and exercise. It has a web-based dashboard and it syncs food and exercise data to Fitbit, as well as syncing calorie burn data from Fitbit, etc.