Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[leoj]

I tell everyone to forget fit bit as a product. At age 90 I cannot see my phone to get the data. Fit Bit is now useless to me.

[Dave_3_dogs]

Bring back the dashboard for PC now. Has google not got enough money already without trying to save a few bob by dropping this extremely popular and useful feature?

[leoj]

Looking at all of the comments, I am sure comments are a waste of time with you, but does anyone need a scale????

[dfits]

I don't think Google is going to help you here. In interest of time I think you need to login to the app on your own phone instead of hers or get a burner phone for it. 

You could use the API to pull the data

https://dev.fitbit.com/build/reference/web-api/heartrate-timeseries

[uicjeff]

Totally agree with most of the comments here.  I use the web app exclusivity.  Not willing to pay for the app, this will be enough to move me out of the Fitbit eco system. 

[IAC16]

Add my name to the list of dissatisfied Fitbit customers. ☹️
Please reinstall the computer-based Fitbit dashboard. It was really a pleasure to use!

It is doubtful I will purchase a Fitbit in the future - it seems there will be minimal support going forward, based on the termination of a popular and useful user interface. Bummer!

[nickellys]

Time to vote with my feet, I'll buy another watch. I may not get the dashboard look, but I will have shown my displeasure effectively.

[centerofmpls]

The "Your weekly progress report from Fitbit!" email still has a button to link to the web dashboard, which no longer exists. Does anyone at Google know what they are doing with Fitbit?

[leoj]

I am 90 years old and and use fit bit to follow my health. I cannot use the phone size now available. The resting heart rate prompted a pace maker. What you have done to us is driving us to another provider.

[leoj]

Want to buy a Scale.?

[lchitnis]

This decision makes Fitbit a very mediocre and substandard tool for fitness. Let me explain.

Arguably, eighty percent of getting healthy is food. If this is the case, imagine how many of us meal prep. We cannot create custom meals anymore due to the mobile app not allowing this function. Previously, in order for me to create a custom meal from my prep, I would previously log all the items of, say, a crockpot of food onto the desktop food area, and then create a new meal by logging the totaled macros and labeling it as one (giant) meal. I was then able to calculate my calories per meal by simply dividing that giant meal by the number of days the food would last. So, if a crockpot of food was around 3,000 calories, and it lasted for 5 days, then that would equal 5 individual meals at 600 calories each. In the food dashboard I'd simply then put what I had for lunch as the crockpot meal, and type in 1/6 as the amount. Although this was an awkward and tiring workaround, it was at least doable without me having to leave the desktop app. You cannot do any of this on the mobile app.

Now I have to do this awkward dance of going to other tools, like MyFitnessPal, which negates the entire use of Fitbit. I mean, it renders my use of Fitbit null and void. There are those of us who are young who also don't want to see the desktop dashboard go away. I hate using my thumbs in a hunt and peck manner on my tiny phone screen only to log approximations of what I'm eating from the limited lists in the drop downs.

Also, the crappy denominations (7/8, etc.) are not precise enough for those of us on a cut. If all of your food and snacks are off by 20 to 30 calories, imagine being off by 100 or more calories per day. Over the course of a month, that's 3,000 -- almost a pound.

Simply unacceptable to be this inaccurate, difficult to use, missing functions, and ultimately, a completely useless technology at this point. 

[Jetpower]

Google cares only about one thing:  Expansion and the capital it will attract.  They've had a free ride since inception, moving too fast and breaking too many things for what is now decades with absolutely ZERO constraints while, on the other side of the pond, EU regulates their behavior, holds them accountable and protects citizens from companies (including Amazon and Microsoft here) that continuously, flagrantly and shamelessly violate privacy and antitrust laws as long as they can get away with it.

In contrast, U.S. Congress is so caught up in its Reagan laissez faire non-approach to regulating monopolistic giants that - under the best of circumstances (and in this year's elections, we have a choice between survival and demise), they can't even manage to hold anti-trust or consumer privacy hearings, much less pass one whit of legislation to stop the behemoths from accelerating to destruction of the species with their exponentially energy-consuming AI server farms.

The only good news is summarized in an early 1960s pop hit, about a successful breakup of an unbalanced and, ultimately, destructive relationship.  It reminds me that I need to check my Ironman watch for batteries.  The kicker line is below:

"Got along without you before I met you, gonna get along without you now."

[kaynelvb]

Whether it is Fitbit or Google that is doing this, I agree with everyone else here.  I am definitely looking for another way of tracking myself.  I find it very hard to use only the phone app, and definitely need the computer app as well.  I don't care how inconvenient it might be for Fitbit/Google, but it is vastly more inconvenient for the users.  There are things that can be done with the computer app that cannot be done with the phone app.  I feel that Fitbit/Google must feel that it is too powerful to provide decent service to their customers, and that service is no longer needed.  I am looking for another way of doing this.  I will be checking out someone else who is willing to provide decent, dependable, courteous customer service, and someone who listens to their customers. 

[C1rce]

I also agree.  I have been creating meals on the web app on my laptop and had over a year's worth of meals.  Now I can only add their limited range on the app.  I went on holiday and came home to find the web app was no longer.  Not happy!  Put it back....

[slapham]

I go to the Y every morning - I use a treadmill but don't just walk, I am on a 10or 11 incline, therefore burning MORE calories and I CAN"T log it on this app!!!!!!!!!!!!!! I want the site back.

[Snoopy66]

My Fitbit is old and needs to be replaced. I will be replacing it with absolutely anything else other than a FitBit. Why would you take the app off the laptop? I don't want to fiddle with a lame phone app. Badly done.

[RogerD445]

Return "Dashboard" to Windows. Dashboard on a phone app is absolutely useless Now my Fitbit is just an overpriced watch.

Roger D

[a1parklife]

The removal of the ability to use a PC to look at my data has forced me to leave Fitbit as the app is clunky and unusable.

I have just received my new Garmin and set it up and so pleased to once again be able to view my data on my laptop - a classic case of Google shooting themselves in the foot.

[jhs4ns]

Adding to the list of people also frustrated with this horrible decision to discontinue web access to fitbit dashboard. I like using both the mobile app and the web access for different reasons. The phone is great for logging activity and seeing certain info, but the web version is far superior for visualizing trends over time. Discontinuing web access will drive customers to the competition. Reactivate web access, or else I'm waiting for the business case study in the future: "The Death of Fitbit" 

[LizzyFitbit]

Hi there, @wgieske. Thanks for sharing those ideas. We wanted to let you know that some of the ideas you recently posted already exist on the Product Feedback Board. You can see them here where you can add your vote to those existing product feedback:

• Allow us to create custom meals on Fitbit app
• Edit/Adjust Macronutrients
• Able to report and edit inaccurate nutrition information

We can see that you have shared lots of ideas here but we ask that you only post one idea per Product Feedback. That way we can keep these boards organized and searchable, in addition to clearly understanding which idea other members are voting for. Please repost your other ideas as individual Product Feedback by clicking ‘Add Product Feedback’. 

[xpdx]

I'm surprised that google can't keep a website going. I got a summary email with a link to the dashboard, but when I click on it it just went to some help article. Hire some people who can keep a website up google.

Screenshot 2024-07-16 at 1.05.29 PM.png ‏445 KB

[Odyssey13]

Hi @xpdx  as of July 8, 2024 there is no more dashboard on the computer. Fitbit's announcement about the dashboard I'm sure they will be changing the link given in email reports.

[NostalgicNomad]

If you were interested in your total health and the Fitbit website had all the information:

1) Vitamins and minerals were available to enter and view. With the telephone app no more information can be entered for vitamins and minerals for a complete health overview.

2) Unlimited information for forms of eating calories such as the number of chips, cookies, sticks, chucks,  or a sandwich which all are part of the original entry of the food. For example 160 grams or 15 chips, 1 bag equaled 160 calories which were all part of the same entry which the website utilized in calculating the number of calories, fats, proteins, vitamins, and minerals. Now one needs 5 or six entries in the custom data base for the same food which is a pain in the neck on a little telephone app.

3) The website handled fractional grams fats, sugars, fiber, protein, carbs, and vitamins. The app will not accept fractions in it's calculation. If one ate two or three times the amount of fruit in a day, the app would still display 0 fats instead of 1 or 2.5 grams of fat for the overeating.

4) Weight gain and graph was so simple to read and review on the website. On the app one gets just a line to view and for moderate weight loss it not easily to ascertain if the line is flat or actually trending down.

I am just sick that I bought a new Fitbit watch only a few months ago, when there are much cheaper watches for just tracking steps and calories.

[SueC8]

It has now been a week and still no web based Dashboard. No one here was asking for a new feature, just to restore a much needed and wanted current feature. I give up. I have ordered a new Garmin smart watch. I have tried to make the current situation work by using the web browser based MyFitnessPal for food diary entries, but in the end just found it absurd that we have to resort to third party providers to do something that has always been an integrated part of the Fitbit experience.

[GG.Ireland]

The takedown of the fitbit.com dashboard for laptop/desktop viewing is a hugely backward step.
The larger screen enabled a time-saving 'snaphot' view, easier manual inputs (like nutrition), in an age when all the health advice is to cut your phone-screen time, going "phone-app-only" is very backward.
Regressive step, diminishes customer experience.