Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Snoopy66]

My Fitbit is old and needs to be replaced. I will be replacing it with absolutely anything else other than a FitBit. Why would you take the app off the laptop? I don't want to fiddle with a lame phone app. Badly done.

[RogerD445]

Return "Dashboard" to Windows. Dashboard on a phone app is absolutely useless Now my Fitbit is just an overpriced watch.

Roger D

[a1parklife]

The removal of the ability to use a PC to look at my data has forced me to leave Fitbit as the app is clunky and unusable.

I have just received my new Garmin and set it up and so pleased to once again be able to view my data on my laptop - a classic case of Google shooting themselves in the foot.

[jhs4ns]

Adding to the list of people also frustrated with this horrible decision to discontinue web access to fitbit dashboard. I like using both the mobile app and the web access for different reasons. The phone is great for logging activity and seeing certain info, but the web version is far superior for visualizing trends over time. Discontinuing web access will drive customers to the competition. Reactivate web access, or else I'm waiting for the business case study in the future: "The Death of Fitbit" 

[LizzyFitbit]

Hi there, @wgieske. Thanks for sharing those ideas. We wanted to let you know that some of the ideas you recently posted already exist on the Product Feedback Board. You can see them here where you can add your vote to those existing product feedback:

• Allow us to create custom meals on Fitbit app
• Edit/Adjust Macronutrients
• Able to report and edit inaccurate nutrition information

We can see that you have shared lots of ideas here but we ask that you only post one idea per Product Feedback. That way we can keep these boards organized and searchable, in addition to clearly understanding which idea other members are voting for. Please repost your other ideas as individual Product Feedback by clicking ‘Add Product Feedback’. 

[xpdx]

I'm surprised that google can't keep a website going. I got a summary email with a link to the dashboard, but when I click on it it just went to some help article. Hire some people who can keep a website up google.

Screenshot 2024-07-16 at 1.05.29 PM.png ‏445 KB

[Odyssey13]

Hi @xpdx  as of July 8, 2024 there is no more dashboard on the computer. Fitbit's announcement about the dashboard I'm sure they will be changing the link given in email reports.

[NostalgicNomad]

If you were interested in your total health and the Fitbit website had all the information:

1) Vitamins and minerals were available to enter and view. With the telephone app no more information can be entered for vitamins and minerals for a complete health overview.

2) Unlimited information for forms of eating calories such as the number of chips, cookies, sticks, chucks,  or a sandwich which all are part of the original entry of the food. For example 160 grams or 15 chips, 1 bag equaled 160 calories which were all part of the same entry which the website utilized in calculating the number of calories, fats, proteins, vitamins, and minerals. Now one needs 5 or six entries in the custom data base for the same food which is a pain in the neck on a little telephone app.

3) The website handled fractional grams fats, sugars, fiber, protein, carbs, and vitamins. The app will not accept fractions in it's calculation. If one ate two or three times the amount of fruit in a day, the app would still display 0 fats instead of 1 or 2.5 grams of fat for the overeating.

4) Weight gain and graph was so simple to read and review on the website. On the app one gets just a line to view and for moderate weight loss it not easily to ascertain if the line is flat or actually trending down.

I am just sick that I bought a new Fitbit watch only a few months ago, when there are much cheaper watches for just tracking steps and calories.

[SueC8]

It has now been a week and still no web based Dashboard. No one here was asking for a new feature, just to restore a much needed and wanted current feature. I give up. I have ordered a new Garmin smart watch. I have tried to make the current situation work by using the web browser based MyFitnessPal for food diary entries, but in the end just found it absurd that we have to resort to third party providers to do something that has always been an integrated part of the Fitbit experience.

[GG.Ireland]

The takedown of the fitbit.com dashboard for laptop/desktop viewing is a hugely backward step.
The larger screen enabled a time-saving 'snaphot' view, easier manual inputs (like nutrition), in an age when all the health advice is to cut your phone-screen time, going "phone-app-only" is very backward.
Regressive step, diminishes customer experience.

[barbiedr]

I also did not purchase the Fitbit I was planning on due to the website issue as well.

[SWEENEYK]

I agree 1,000%!

[Gymiemac]

Bought My Last Fitbit

No Web Site

I'm Gone

[GotGoals]

I've been an avid Fitbit customer for years and referred many friends to fitbit.  I'm terribly frustrated that browser access is no longer available.  The browser is much easier to record food and view stats.  

I've briefly looked at other fitness and nutrition trackers.  If I can find another good option I will switch.  If there's not a good one on the market now, I will keep looking.  I would think someone in the market would see the value of these comments and take advantage of the opportunity for new customers.

[JEGL]

No need to switch devices.

Do what I did and sign up for My Fitness Pal. MFP syncs up with the Fitbit mobile app to get your sleep, weight, and calories burned data. MFP has native apps for web, tablets, and mobile phones. The food logging features blow away what Fitbit had and supports portions (this alone is worth the membership price as it will save you a ton of time). I did not realize how bad the Fitbit portal was until I moved to MFP.

Sent from my iPhone

[shepherdh]

My main interest is sleep tracking. One YouTube said that Apple has finally caught up to Fitbit on sleep tracking and is even better. Has anyone here had experience with Apple Watches’ sleep tracking or know of others who have?

[Janileeg]

Do you have to have both Fitbit Premium and pay for a MyFitnessPal subscription for this to work? I don’t want to pay for both services, especially when the Fitbit site no longer meets my needs.
Sent from my iPhone

[Mikey2]

Moderator Lizzy...

You steadfastly refuse to directly answer the many, many complaints about Google's elimination of Web Dashboard, Window/PC.  We want this function restored as soon as possible.  The new "app" is substantially inferior to the original Fitbit Windows Dashboard.  

What do you do with all these complaints?  Is Google corp receiving these messages about the Dashboard?  Do they simply ignore them?  Is there any discussion going on?  Any understanding of what a ridiculous decision the removal is?  

Moderator...Please, respond directly and in detail to this issue.   Tell us why the dashboard was senselessly removed, why Google refuses to restore it.  Why does Google refuse to allow any Fitbit device to function with Windows, so many of us can use our laptops?   This makes no sense, and we need it addressed.

[peggy8080]

Please return the online dashboard! I just purchased a new fitbit 6 and super disappointed I can no longer view stats online. I have poor eyesite and the phone app is very difficult to use. If I had known I would have purchased a different tracker. Very disappointed

[SMarlo]

Well said! Nowhere in here has there been any explanation of why this
decision was made. Like others have said, right now my FitBit sense2 is
just an expensive watch. I too am considering looking at other options. My
guess is that they are trying to destroy FitBit and thus eliminate
competition for their own fitness watch.

[francesemily]

Yes, at 78 I am very familiar with my computer and can type quickly on my keyboard. The phone, on the other hand, is incredibly tedious to enter data on and to navigate. Everything is very small and difficult to see, and I don't know how to move around it and find things. It is like a confusing brain-teaser, frustrating and exhausting to work with.

Learning an entirely new skill at my age is actually a fairly big undertaking, and it seems so unnecessary.

What possible benefit can it be to your users to have LESS options rather than more? Is this a marketing decision? Whatever the reasons behind it, I suspect it was made by people who are young, have excellent eyesight and coordination, and are extremely smart-phone-savvy, not by real-life, more set-in-their-ways, sometimes-clumsy-or-clueless, arthritic, near-sighted, forgetful seniors, who rely on routine and familiar procedures, and need fitness as much or more than young people.

I think removing access to the Dashboard on the computer was a misguided decision, and I hope you will reconsider.

[butchz]

You are correct. That is what they are doing, Just everyone remember when
looking for a new Smartwatch don't buy Google also. Don't use Google as a
search engine. Tell a friend to drop Google or Fitbit



Have good Day

[butchz]

That is my point. They never told anyone by Ads or small print that your
Fitbit would be useless and nothing more then a watch. We all know these
types of decisions are made in years not days.



Have nice day

[wambajamba]

i use the web dashboard daily, i am not with a phone all the time and i dont like using the phone. also the phone app doesnt have what i like most that is the weekly look of status of steps taken, on the app you only see one day at a time and not the whole week, please bring back the web app

[PD102]

I haven't used Google in about ten years. I personally use DuckDuckGo, as do my friends. During the last eclipse I saw pictures taken with a Google phone that were outstanding and the young man didn't use any special equipment, just snapped the photos. I'm not going to buy a Google phone just to take pics, though. 

"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

Moderator Edit: Formatting