Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[PD102]

Fitbit is now Google, so don't expect anything from them.


"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

Moderator Edit: Formatting

[butchz]

No They don't care!!!

[josekreif]

I think it would be tremendously helpful if our Fitbit stats could be viewed from a webpage. Imagine logging into my a page such as my.fitbit.com, and you could see your steps taken, calories burned, hours slept. Sort of like how you can with Garmin. Photo attached to give an example

delCleanShot-2022-06-19-at-07.57.18@2x.png ‏1420 KB

[smorti]

Changes to Fitbit, or any product, should be positive improvements, not deterioration of capabilities or value. How many millions of us prefer to work on a larger screen than a phone? I find it more efficient, productive, easy and valuable to be able to have a greater view of information. I trusted Fitbit with my information, I used it daily, and I enjoyed seeing the charts and graphs of data that was important to me. Eliminating the web dashboard has taken all of this away from me. I am very disappointed with, and angry at, Google for this arbitrary and punishing tactic aimed at increasing phone use. Shame on you.

[peggy8080]

Now that you mention it, since fitbit has now been taken over by Google, Google also took away the timeline for maps online which had made a lot of people also upset. They clearly don't care about their customers

[RoadWorkAhead]

71 year old. Phone app is not a suitable product. Turn the web dashboard back on.

[PD102]

It's Google's way of saying, "Buy Google!"









"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

[josekreif]

@JEGL 

There is absolutely a need to switch devices. Why should we continue to give Google our money when they continuously ignore us and degrade their service? They ruined the sleep charts, they removed the Web Dashboard, they cut the customer service department.... Google doesn't care about us.

[hatteras2424]

Couldn't have said it better. I went to great lengths to break down all of
the ingredients in my wife's great meals (around 50) in minute detail so I
would only have to hit one button to accurately enter my caloric intake.
Did this for over 10 years. The meals did NOT transfer over to the "new
app". Never will I use fitbit again. Somewhere, someone made this
decision. Question. What were they thinking?

[peggy8080]

I also noticed that about the sleep graph. Isn't readable anymore

[smorti]

Wow, "hatteras", that's a huge loss. I'm so sorry this happened to you. I
can't imagine that the team that made this decision took the time to gather
the great stories regarding how people were using the web dashboard before
they decided to pull the plug with no way to keep the data in a usable
format. What a shame, and thanks for sharing.

[CursedUn]

Hi hatteras242 and smorti,

I too am extremely sorry to hear of all your wasted effort in logging all the ingredients in your wife's meals over 10 years. It seems Google are heartless, as well as deaf to their customers. I hope they will bring the web dashboard back, but they haven't budged so far. I too hate the app and need the web dashboard.

[LT15]

I just went online and entered a review on Trust Pilot for Fitbit. I checked the box requesting the feedback will be submitted to them as well. Maybe if all of us here find a way to make our feelings known to the general public concerning our INTENSE dissatisfaction with Fitbit and the recent discontinuation of web access rather than just commiserating with others within this community it may have more of an impact. At least we can hope...
Sent from my iPhone

[CursedUn]

I looked at several threads that had hundreds of comments, and the "Reviewed by Moderator" seems to be fake. They simply post a cookie-cutter response which is identical on every single thread they have "reviewed", without any evidence they've done any reviewing whatsoever. No follow-up to any of them. Is any of our passionate feedback getting through?????? It seems not. 😞

[LauraD60]

Also an older (and longtime) user, also very disappointed with this move, and certainly will consider other trackers.  I not only miss the size of the interface, and the ease of use, but the app loses a lot of data detail.  I like seeing in more detail what happened to my heart rate in different parts of an exercise session (now it's just a squiggly line), or how many steps I took in a 15-minute (or even 5-minute on the exercise detail) period.  Almost all the features lose data detail on the app.

More things lost: ability to go back before a year, ease of input on exercise sessions (why can't the app remember "water aerobics"? why do I have to put it in manually each and every time, unlike the Web?), ability to see things with fewer clicks/scrolls.

The reason I use a fitbit is for information on my activity.  The attitude seems to be "detail schmeetail - who cares"?  Answer: plenty of us, apparently.

[LauraD60]

Peggy wrote: "Now that you mention it, since fitbit has now been taken over by Google, Google also took away the timeline for maps online which had made a lot of people also upset."

Good point!  I miss that, too!  Soon we won't be able to search Google from a desktop, at the rate this is going.

[SMarlo]

They are not reviewing anything and they have no plans on changing it back.
Google acquired FitBit so that they could tank it and promote their own
fitness watch.

[cliffyB]

Me too - "the topic is now closed" - certainly for me.They obviously want feedback, bur not the sort that they are getting. Go Garmin.

[Gymiemac]

I'll never but another Fit BitBeen a user for many many yearsOwned several version as new ones come out
I'M DONE

[butchz]

For all you Google lovers. They will do the same in the future to your watch
and free App. That is how they make money. Sell you a item then tell you to
make it work you need a App that costs using only there products. Once
you invested hundreds if not more they have you hooked. You are next Google
Users



Thanks to all, not surprising they are shutting this situation down on
Community input.

Pat Z

[Clamfit]

I am wondering if enough of us protest, and indicate that we will not be purchasing another Fitbit product unless the Desktop version of the App is restored, then maybe those that decided to remove it will realise that their profits will be drastically reduced.
I, like many, used the desktop version daily. Return it or we leave !

[BobVillaVA]

My eyesight is ok, but I have an essential tremor. When I can keep my hand on a mouse or the keyboard, I do ok. Tapping tiny button icons on my phone however, is prone to many errors. I use the phone app to VIEW my progress. I use(d) the web-browser app to add my food and water intake and weight. Besides.. you're GOOGLE. You have to maintain your search engine on many browsers, phones and more. Why has it suddenly become impossible for the fitbit app?

[FitzG]

Like many others who have commented, I am elderly (in my late eighties) and with similar problems with deterioration of vision. I have a Fitbit Inspire HR and rely on being able to keep in touch with its functions on my laptop and not on my phone. If things don't revert to something I can understand on my computer dashboard, I will cease using Fitbit. There's no point in continuing with it.

[FitbitUser0116]

Jimmy crack corn and Google don't care. I have moved on to My Fitness Pal. My Fitbit watch will be a heart rate and steps counter until it dies, and then I'll search for other options. 

[FitzG]

Couldn't agree more. That's exactly what I will do.