Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[LauraD60]

Also an older (and longtime) user, also very disappointed with this move, and certainly will consider other trackers.  I not only miss the size of the interface, and the ease of use, but the app loses a lot of data detail.  I like seeing in more detail what happened to my heart rate in different parts of an exercise session (now it's just a squiggly line), or how many steps I took in a 15-minute (or even 5-minute on the exercise detail) period.  Almost all the features lose data detail on the app.

More things lost: ability to go back before a year, ease of input on exercise sessions (why can't the app remember "water aerobics"? why do I have to put it in manually each and every time, unlike the Web?), ability to see things with fewer clicks/scrolls.

The reason I use a fitbit is for information on my activity.  The attitude seems to be "detail schmeetail - who cares"?  Answer: plenty of us, apparently.

[LauraD60]

Peggy wrote: "Now that you mention it, since fitbit has now been taken over by Google, Google also took away the timeline for maps online which had made a lot of people also upset."

Good point!  I miss that, too!  Soon we won't be able to search Google from a desktop, at the rate this is going.

[SMarlo]

They are not reviewing anything and they have no plans on changing it back.
Google acquired FitBit so that they could tank it and promote their own
fitness watch.

[cliffyB]

Me too - "the topic is now closed" - certainly for me.They obviously want feedback, bur not the sort that they are getting. Go Garmin.

[Gymiemac]

I'll never but another Fit BitBeen a user for many many yearsOwned several version as new ones come out
I'M DONE

[butchz]

For all you Google lovers. They will do the same in the future to your watch
and free App. That is how they make money. Sell you a item then tell you to
make it work you need a App that costs using only there products. Once
you invested hundreds if not more they have you hooked. You are next Google
Users



Thanks to all, not surprising they are shutting this situation down on
Community input.

Pat Z

[Clamfit]

I am wondering if enough of us protest, and indicate that we will not be purchasing another Fitbit product unless the Desktop version of the App is restored, then maybe those that decided to remove it will realise that their profits will be drastically reduced.
I, like many, used the desktop version daily. Return it or we leave !

[BobVillaVA]

My eyesight is ok, but I have an essential tremor. When I can keep my hand on a mouse or the keyboard, I do ok. Tapping tiny button icons on my phone however, is prone to many errors. I use the phone app to VIEW my progress. I use(d) the web-browser app to add my food and water intake and weight. Besides.. you're GOOGLE. You have to maintain your search engine on many browsers, phones and more. Why has it suddenly become impossible for the fitbit app?

[FitzG]

Like many others who have commented, I am elderly (in my late eighties) and with similar problems with deterioration of vision. I have a Fitbit Inspire HR and rely on being able to keep in touch with its functions on my laptop and not on my phone. If things don't revert to something I can understand on my computer dashboard, I will cease using Fitbit. There's no point in continuing with it.

[FitbitUser0116]

Jimmy crack corn and Google don't care. I have moved on to My Fitness Pal. My Fitbit watch will be a heart rate and steps counter until it dies, and then I'll search for other options. 

[FitzG]

Couldn't agree more. That's exactly what I will do.

[burrbass]

I have used a fitbit for the last two years and my desktop app worked fine, today I got to download my previous day's activities and can't get on the app have to relog in, I tried and it doesn't work

[LadyPathos]

Not being able to access my dashboard on the computer has caused me already considerable hardship. It needs to be brought back because I cannot use the phone app while trying to input info into my other forms.

[Odyssey13]

as of July 8, 2024 there is no more dashboard on the computer. Fitbit's announcement about the dashboard 

[Gardenbella]

I also would like to access the dashboard on my PC. I have both the watch and the scale, and I like seeing my progress each day. I'm 76 years old, and my phone is too small to read all the information. Please return the dashboard so I can view it on my computer.

[mkoerdt]

They used to have a fully functional website until they (Google) decided to shut it down about 10 days ago.  Many people, including myself, are very disapointed about that.  So good luck asking them to create a new one...

[burrbass]

NO MORE FITBIT, 

I do not want to be tied to a phone and apps,  if I can use a computer I can't use fitbit

[fetting2]

 22 pages in one thread (of many threads) full of upset customers, many of whom *cannot* continue to use the product, and not a peep of acknowledgment.  Not even a token "we'll work to improve accessibility on the app" nod. Astounding and illustrative, I guess.

Like others, I've started using MyFitnessPal for most of my needs now. The first chance I get, I'll be replacing the watch as well. Among boneheaded, tone-deaf moves, this one ranks high, Google.

[Gentluvin]

Same here

Get Outlook for iOS<>

[SunsetRunner]

I’m done. 

garmin gear arrived today, and I’m never going Fitbit again. 

I needed something simple - but Fitbit took the data access away, so now I’ve gone for something that at least is useful. 

[gehoeflinger]

By their silence, they are saying, so long don't let the door hit you on
the way out!

[Jernau]

Fitbit Management, Google Over Lords,

Since you have disabled all other manners of communicating with you I shall post this in the forums.

I regret to inform you that the Charge Five was the last Fitbit device I have ever bought. I have been a loyal Fitbit user for over twenty years, but the time has come for us to part.

You took away our beloved web dashboard, the one thing that made Fitbit stand out.

Without consulting us, you took away something almost perfect, and told us to suck it up and rely on the phone app from now on. The phone app that does not even come close to what the web dashboard was...

So **ahem** you, **ahem** the horse you rode in on, and **ahem** the whole **ahem**ing cavalry behind you!

I will use this Fitbit until it breaks (which should be within the next two years) and then I will go look for an alternative that suits my needs.

Thanks for the times you made great products, and for the times when you provided great service, and listened to your users. A shame those times are over...

kthxbai

[HemanD]

I too need this feature, it's just easier and clearer, able to open tabs for example. 

Using the web interface, dashboard is one of, if not, THE reason I stuck and chose with Fitbit on my second device (2 watches on seperate accounts). Other brands didn't provide this.

It's especially easier to compare data between days for example, using the phone app I'd have to take screenshots , what a hassle 

I'm still confused what happened with the Google migration between my two devices and have time for that but this dashboard web interface removal takes the cake.

I've lost interest using my Fitbits since these changes, I pretty much just use my watches for time now, nothing else, not even nfc paying (which had other frustrating changes too)

Was ok before and needed small improvements, steps forwards not backwards. WTF really cares about AI gimmicks?

[TCGDAVE]

I also will not buy another fitbit if the dashboard is not brought back. Because of vision issues I rely on it.

[jenpatten]

The app doesn't allow to enter a specific date range for the weight section.  Only pre-defined dates, like 1 month, 3 month, all time.  In addition, it doesn't tell me how much I have lost over a given date range (only how much since I entered a new goal).  I have gone back to using a spreadsheet to track my weight loss. Frustrating!  Fitbit has gone totally backward in a time that technology had the capability to provide so much.