Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Dwemm55]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

In the app
Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

Each new food erases a previous one, but it's not consistent 
Does this affect custom food or also the ones listed in the data base?

Custom, recent, data base
Are you using an Android device or an iOS (iPhone /iPad?

Android (latest update from  Samsung) 

[caldwellfive]

It started yesterday afternoon EDT. App started dropping foods soon after adding. Occured both when using the plus sign and when using the bar code scanner. Tried all the suggestions to remedy the problem with no luck, such as clearing cache, logging out and back in. Reinstalling app, restarting phone. Did a few several times. No luck. It continues to be a problem.

[Maxshop]

When is this issue going to be fixed? It went from my food log disappearing to telling me I ate over 400,000 calories yesterday! Now it’s disappeared again. This reminds me of the water input problem earlier in the year. This app has become frustrating and unreliable. 

[PAB123]

I’m having the same issue. I’m an iPhone user. Tried all the same tricks (reboot, update app, uninstall/reinstall), but no luck. Will go back to Cronometer for now. Argh!!

[HorareyFitbit]

Hi Everyone, It's great to see that you've visited the Fitbit Community!

Thank you for letting me know about the logging food issue on the Fitbit app. Thanks to those who have tried some troubleshooting prior posting here.

Our development team is currently aware of the issue and working to resolve it as soon as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I appreciate your patience and look forward to getting you back on track. Thanks for understanding.

[mkcantwell]

I have an Apple app. Every attempt to add food in all possible methods results in logs disappearing. Started happening December 4. I have deleted the app and reinstalled. I have disconnected the device and reset it. Phone reset. Every recommended action I have tried but with no results.

[Kiwim0n]

I'm seeing this issue since yesterday. I'm using the Fitbit app on an Android phone. When I logged dinner yesterday (12/4), it removed my breakfast and lunch logs. When I added breakfast, it removed dinner. Today I see that yesterday's entries are all gone and when I add anything to yesterday, it immediately disappears. This happens if I search for a food to add or add a recent or custom food.

[ADP510k]

I'm in the same boat as you and it's incredibly frustrating. This app is getting worse and I'm about to switch to something else.

[kdvana]

Fitbit would not post my post until I removed the date from my post, which
was an odd request by Fitbit. Hopefully, we will hear from Fitbit why our
entries are disappearing within last 24 hrs.

[Greenvegansara]

It still isn't working. Do I need to abandon Fitbit and get a Samsung watch? This is ridiculous!!

[Emptyroseone]

My app stopped recording calories and food yesterday . How to repair. 

[HorareyFitbit]

Hi Everyone, It's great to see that you've visited the Fitbit Community!

Thank you for letting me know about the logging food issue on the Fitbit app. Thanks to those who have tried some troubleshooting prior posting here.

Our development team is currently aware of the issue and working to resolve it as soon as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I appreciate your patience and look forward to getting you back on track. Thanks for understanding.

[mbiltz]

When I tap “+” to add a food, it will let me add the food(s). But after adding the food, when I am looking at the main food page, the added food items disappear. I can watch them disappear. Food items also disappear when on the today page although I only see the calorie totals change.

[MickeyMouse66]

I am very frustrated.  For health reasons I log my food everyday. Calories. Fat grams,  carbs, proteins  and grams of sugar. I depend on the fitbit app. Yesterday and today, I log a food and it shows for 2 seconds and disappears.  Please fix. I have a Samsung phone and a Fitbit Sense 2. 

[missb267]

I did text chat with them.  20 minutes of getting nowhere, then saying we'll work on it. 

[Beverage]

The food logs disappear for all options and all meals 

[NN614]

Still screwed up! It doesn’t matter how I try to log the food it always automatically disappears. Started yesterday afternoon and still hasn’t been resolved. Very frustrating! 

[Maxshop]

3 to 4 days?!! That’s nuts! Hard to believe Fitbit thinks that’s an acceptable response. I’m feeling very happy I didn’t renew my premium membership. Not worth it. 

[Kandy6]

Same problem here since yesterday

[nutron]

I am having issues also