Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[BarbM22]

Seems it is a common problem. 

[Adeleld11]

I’ve just noticed that 1 of the metal strips has come away. At the back of my Sense 2  I’ve got no idea where it is and the one still there is has already come away but I have it.  . Can so glue it back somehow or get it replaced?? Help Thank you

[Adeleld11]

Yes z I’ve noticed this evening that 1 metal strip is missing and 1 is loose. How do I get replacement and can I glue the other back ? Help please. I don’t wear it in the shower and it has never got wet 

[BarbM22]

You can't glue together.  Works fine without. 

[AllenR2]

You should reach out to customer support - they can advise you.   If it’s out of warranty they may  offer you a discounted replacement - it’s a known issue that a lot of us fellow Sense 2 owners have dealt with .  The metal piece is a sensor for ECG readings - 

[BarbM22]

I have tried reaching out to customer support multiple ways. No response. 

[AllenR2]

Click on your photo in the app - it takes you to a help  page.   All the way at bottom of that page is a contact  support choice 

[BarbM22]

I've done that. No reply.

[Boston2capecod]

I bought the replacement pc. But,  I am on vacation right now & don't have the shops name that I ordered the part from.   I still haven't put the pc on though,  it's working fine- but it's just nagging me.  Will updste with info later. 

[bpuls6088]

Nope, customer support was useless.

I can live without the ECG readings, but I have noticed with those off my watch seems to reboot periodically.  Not sure it is related, but only started since they came off.

[BarbM22]

I noticed recently that my sync isn't matching my phone readings on battery percentage and heart rate. Might be more. My steps match though.

[RebeccaKuch]

This has just happened to mine too. Just one fell off. Had since Jan 2024. Not sure if it should therefore be covered by warranty?

[BarbM22]

Warranty is 1 year. Your Warranty has already ended.

[Itsakathy]

I would reach Fitbit through chat. They replaced mine when out of warranty 

[AussieAussie]

First, don't fret too much about it as the Fitbit will continue to work
without the metal strips. Personally I do not recommend glueing the
strips back on yourself unless you have an extremely steady hand for the
tiniest amount of glue or have done this type of repair before. I did it
once and the strip came off again 2 weeks later. No metal strips for a
year now & my Versa 2 is still working. Judging from all the posts on this
issue many, many others have had the same thing happen after doing a home
glue job on those metal strips.

[Bambam6868]

Mine fell off a long time ago and I had read that Fitbit wasn't covering them under warranty. I tried gluing them on, but it didn't last long. I haven't worn mine in over 6 months now. I had gotten it as a Christmas gift in 2023. Didn't last a year. I tried wearing it without them and I ended up getting rashes in the spots where the metal was. I was very disappointed in the product. I'm not sure how I didn't see this string before, although it's not always easy to find specific conversations in forums. I would like to know how I could still get a replacement under warranty.

[Elielys]

I’m having the same issue. 😞 How can I solve this? 

[bethp92]

I purchased mine August 2023 and after reading comments on here decided to contact them on live chat just in case a couple of weeks ago. They told me it was still covered and generated an exchange, I had to send my face of my Fitbit back and once they received it they’ve sent me a brand new face, so it’s definitely worth a try as it seems to be a common fault with the Fitbit.

[fjoel]

Hello -

My fitbit sense 2 watch has lost one of the 2 metal covers on the back side of the watch.  I just noticed it last week and have no idea where the metal cover went - as it started to irritate my wrist.  I remove the watch daily and never get it wet.  I'd like to get it replaced or repaired.  Please advise.  

[Zeromeg]

Same thing just happened to me.  I found a piece Sunday and then the other came off today.  At first I had no clue what it was.  But the 2nd piece I found in bed and put 2 and 2 together.