Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[bumbleklutz]

Same here no BR or HRV for days.  Now basic sleep is being recorded.  No sleep stages.  I realize that tech is glitchy sometimes, but it would be so much better if fitbit would at least acknowledge that there is an issue and let us know there is a fix in the works.  I've checked several threads where folks are having this very problem, and none of the troubleshooting suggested fixes the problem.  I've tried all of it.

[Bradie96]

I started losing stuff overnight Friday into Saturday today its stress management and my sleep stages and sat was HRV and breathing rate.  Hopefully it gets fixed soon. 

[Stevi]

Same here-no BR or HRV for now 3 nights & this morning no sleep score/data. 

getting so frustrated-looked at Apple watch yesterday & tho I hate to spend yet more $$$ looks like that will happen. 

[SeaDogPT]

Same here... Charge 4 and Android 9. 

[SunsetRunner]

Truth be told if you use all the Sense features you won’t obtain more time
between charges.--
Ashenoff Sent from mobile

[Sfmeikle]

Yes. Exactly. Basic acknowledgment that there is an issue would be (almost) enough for me to be patient. I hope they are aware and scrambling. Situation is going from bad to worse. No sleep or stress management data today in conjunction with the healthy metrics. 

[Malc63]

Hi Edmund, I had the same issue first thing but have just done a new sync and the sp02 is showing, may just be a timing issue....

Still missing Breathing rate & HRV, so that suggests an update to the app us required.

[RoosterBob]

Same problem here since 3 days. I have the Sense since 4 month and everything else works fine. I have an Iphone 8 on IOS 14.6

some good suggestions would help

[Arecad]

Add me to the list. It's been a few days now. This morning I didn't get a sleep score too and noticed other users on Reddit reporting same problem. What is happening at Fitbit? This is 100% not a problem on our devices. This is either a recent app update problem or a server problem at Fitbit's end (more likely the latter because it impacts both Android and iOS users). Please don't tell us all to follow steps that clearly don't fix it. 

[geeg51]

Same here. The health metrics have been missing three mornings and today the sleep data also. Also an iPhone user. 

[Arecad]

Every day over the past four or five days more and more Fitbit metrics stop working. HRV, Breathing Rate and now a problem with sleep tracking. I guess soon we should all expect the app to just no longer open with a message "sorry, nothing is available anymore, good luck!"

[Melodie1973]

Well as of this morning  I have lost sleep stages now as well and only got simple sleep information 

[Arecad]

Add me to the list of impacted users. Clearly this is not a problem on our end but something Fitbit needs to fix, again. Sigh.

[BritiSwitz]

iPhone XS, iOS 14.6

now 3 days without HRV and BR

[Maascow]

I lost SPO2 as well this morning, and hell, first time in months I didn’t generate a **ahem** sleep score as well. Maybe we will all get a free month of Premium (we should).

[Clove6060]

Stress Management impacted as well.

[CreativeChef]

Now I don’t know about anyone else I woke up this am and my app still doesn’t show either breathing or HRV and now my sleep stages disappeared!! I slept for 7 1/2 hrs and my batt is at 89% so? This is getting crazy! The watch is at same tightness as it always is and I didn’t change anything with my sleep pattern. 

[Ebutala7]

Yes, after last night I now no longer have sleep stages either and I too didn't change anything about how I wore my device, and the battery is at 80%. Only hope it's connected to the rest of the problems and they're all fixed at once. This is getting ridiculous

[Morekoffee]

Same here. Inspire HR.  2 days with no health metrics, and today i lost my sleep score as well. 

Worked fine for 2 years before this

[KymberB319]

So, In other words, you guys know and it was released prematurely.

$120 a month for a worthless app sounds more like a scam. This app was failing on my  previous Fitbit. You guys convinced me it was because the watch was almost 2 years old. Got a new one, same problems. iPhone 11, Galaxy tab 6 and Lg v60. None of them can do the app without it failing every few days. 

fix it or refund the customers