Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[rbittman]

Like oohstlou , I got no sleep score and no detailed sleep metrics last night. BR and HRV are still missing too. 

Like most here, I’m a Premium user. I’m on an iPhone using current iOS. I won’t bother restarting or force quitting because those fixes are not working. I hope Fitbit fixes this and is able to restore the past data too. 

[rptaishoff]

Mine has worked for the past 6 months - No problem. Just stopped in the past several days

Sent from my iPhone
Rob Taishoff
(410)570-5755

[MarreFitbit]

Hi there, @MizCat. Welcome on board. Thanks for letting us know about this issue and troubleshooting it before reaching out. We’re aware of it and are working to identify a resolution as quickly as possible. We‘re taking into consideration your comments and sentiments.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[ABitUnFit78A]

iPhone 6S

OSX 14.6

[Mikebravo01]

Guess I just bought my at the wrong time then, SMH. It’s good to know it worked at one time, ha ha. I imagine it will eventually be fixed again, but Fitbit not acknowledging a known issue is troubling.

Get Outlook for iOS

[Bam2448]

This morning I noticed that my sleep stages didn’t record either. They don’t seem to be addressing this at all.

[mcrox]

I have done all of these things. I've  had my "pebble replaced". I have not had BR or HRV since the end of January.  Support response is "we are working on this ,be patient ".  I had 6 months of data prior to January , then nothing.  I'm not a happy customer. 

[Chileansurg]

Cheers already reported ad a widespread Fitbit issue here 

https://community.fitbit.com/t5/Versa-3/Versa-3-breathing-rate-and-HRV-have-no-data/td-p/4887327/jum...

[SunsetRunner]

No, it doesn’t help. The problem is not with the users, it’s the app. Get somebody to fix what got messed up in the latest update!

[Sarah1979BL]

I've had exactly the same problem. I wonder if it's something they're going to start charging for? 🤔🤔

[franodwk]

so now the sleep score data didn’t come through last night! Why am I paying for Premium? If there’s an outage, could we at least get an alert?

[Math04]

Same thing exactly here, except that today I dont even have sleeping data either.
That would be quite a coincidence if you neither !

[infinidim]

I have just had another conversation with Fitbit support UK ( a supervisor) and they still have no idea of when we will get the fix. They did confirm it was with the app rather than the firmware. I asked also for some from Fitbit to come on this Forum as well - I am not expecting this to happen. I have now also written an email to the CEO / MD of Fitbit UK to try and get more Fitbit development focus on this issue. Lets hope it get fixed within 7 days of the first occurance as the data will be lost after that time I believe. 

[Utro]

My sleep score didn’t come through last night either! This definitely needs to be fixed ASAP. 

[mcrox]

I've been  missing data since January.. Guess you're  just catching up to the deficiencies.  Support is really lacking. 

[kbmm]

Mine neither! What's the story Fitbit? Now no HRV and no sleep info? Many of us rely on this info for many reason -- health, serious athletic training metrics and more. PLEASE let us know what's going on and when it will be fixed!

[SunsetRunner]

I only have the basic sleep data on for mine this morning too.

[Mikebravo01]

So after a laborious call to the one 800 number. They finally acknowledge that it is a known issue. She claims that an update will come out between today and the first of the month. Then perhaps another update right on the first. She offered no other solutions. And didn’t say what the problem was. She also said that if the update doesn’t happen feel free to return the device. I only got this information after 10 minute of trying to explain the problem. Her initial response was there is no known issue. So there you have it. Glad I kept my box. I’m hopeful it will be fixed…….gotta love the updates that break things. 

[SunsetRunner]

Have done all the steps. Rebooted and restarted my charge 4. Even deleted and reinstalled the app. Nothing has worked. Still not registering BR and HRV. No info since June 25.

[alexthecat]

I got basic sleep details, no HRV or BR and no stress score. I do still have resting heart rate. I expect that to be the next thing to disappear.