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07-17-2021
11:01
- last edited on
07-19-2021
10:23
by
WilsonFitbit
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07-17-2021
11:01
- last edited on
07-19-2021
10:23
by
WilsonFitbit
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So in Health Metrics for SPO2 all I get now is:
Download Clock Face (Link)
Download SPO2 Tracker App (Link)
Neither of which solved the issue.
Since 2 days ago.
Really annoying!
Moderator edit: subject for clarity/label
Answered! Go to the Best Answer.
07-25-2021 18:50
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07-25-2021 18:50
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@GeraldB88 Thanks for the photos. It seems you aren't getting the change that Fitbit made.
Non premium users now have a white background on the graph.
The change was made at Fitbit without any App change.
Have you tried clearing the Fitbit App cache and doing a force stop, also try a logout.
Author | ch, passion for improvement.

07-25-2021 18:54
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07-25-2021 18:54
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Anyone with a black background on their health metrics graph could also try clearing the Fitbit App cache and doing a force stop, and also try a logout if they are having problems with the display of data.
Author | ch, passion for improvement.

07-25-2021
18:56
- last edited on
07-27-2021
15:46
by
LizzyFitbit
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07-25-2021
18:56
- last edited on
07-27-2021
15:46
by
LizzyFitbit
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So where do we do both those things?--
Moderator Edit: Personal info removed

07-25-2021 19:02
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07-25-2021 19:02
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07-25-2021
19:13
- last edited on
07-27-2021
15:47
by
LizzyFitbit
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07-25-2021
19:13
- last edited on
07-27-2021
15:47
by
LizzyFitbit
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iOS:
Log out and in : no change
Uninstall and reinstall : no change
Maybe we’ll just throw it in the bin…..
--
Moderator Edit: Personal info removed
07-25-2021 19:19
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07-25-2021
19:27
- last edited on
07-27-2021
15:47
by
LizzyFitbit
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07-25-2021
19:27
- last edited on
07-27-2021
15:47
by
LizzyFitbit
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Regards
Moderator Edit: Personal info removed

07-25-2021 19:42
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07-25-2021 19:42
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This is the only graph that des not show up in Health Metric. I have done the FitBit app Update tp 3.44. My FitBit also tells me it cannot read SpO2 on the watch face. I've only had this a few weeks and it worked 1 time.
07-25-2021 20:25
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07-25-2021 20:25
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07-25-2021 21:34
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07-25-2021 21:34
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07-25-2021 22:25
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07-25-2021 22:25
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I'm done with it. I'm chuncking it and using the versa2 again. It was always reliable and consistently worked. Bye bye Sense.
07-25-2021
23:24
- last edited on
03-24-2025
10:29
by
MarreFitbit
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07-25-2021
23:24
- last edited on
03-24-2025
10:29
by
MarreFitbit
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@rc3 Unfortunately the check for updates is purely cosmetic.
Because of the way updates are rolled out, if there is one available for your watch there will be an indication already in the app.
If one is not available the check will always return up-to-date. It doesn't actually tell you there is one available even though other people have it.
Author | ch, passion for improvement.
07-26-2021 05:36
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07-26-2021 05:36
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Sent from my iPhone
07-26-2021 05:58 - edited 07-26-2021 06:33
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SunsetRunner
07-26-2021 05:58 - edited 07-26-2021 06:33
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Hi @Strokekid,
The same is happening here. Since I had the SpO2 daily values back on Fitbit app's Health Metrics 5 or 6 days ago, I also get that pattern 93% 95% 93% 95%.... from night to night. But looking at this watch face
the SpO2 values range is different every night and consistent with the average shown (93% 95%, etc.).
So, my doubt is: can I trust these values? Apparently, everything is working fine now. But these alternating daily values are hard to believe. I've been using my Sense for 7 months now and had not seen this SpO2 behaviour before.
By the way, I am using the most recent portuguese version of the app, 3.43.1 on an Android phone. According to the app and Google Play, it is updated.
07-26-2021 06:51
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07-26-2021 06:51
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Hi Miguel
I don't trust the reading 🤣 I did not get this before the crash.
Hopefully one day it will be back to normal.
Regards

07-26-2021
08:08
- last edited on
03-24-2025
10:29
by
MarreFitbit
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07-26-2021
08:08
- last edited on
03-24-2025
10:29
by
MarreFitbit
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Hello everyone.
Thank you for your continued reports. Let me share that the issue with the Health Metrics tile not showing your SpO2 should be resolved; therefore, this thread is now closed and if you have any additional questions or inquiries, please post them in a new thread.
See you around.


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