Unable to access Heart Rhythm Assessment on app

[PC91]

Hi, my new Sense ECG not working every time I click on the  Check your ECG Heart Rhythm Assemment I get this error "there was a problem communicating with the Fitbit server"   any help would be appreciated

Moderator Edit: Clarified subject

[PC91]

[Marrrmaduke]

Reboot your phone and try again. Also, turn off your wifi and try on LTE.

[Baubles1000]

I rang up about the ecg and they gave a number and said they would get back to me. I only bought the sense because of the ecg. Do you think they would change it. It has now been 5 days and I needed this to forward to my gp. I am so disappointed. Any suggestions welcomed

[Marrrmaduke]

@Baubles1000 did you manage to make it work? Which version of firmware are you using? Also where are you located?

[Baubles1000]

Not yet. I have tried all the things suggested. I looked at the firmware but cannot find it now on my iPhone. I am not very techs

Sent from my iPhone

[Marrrmaduke]

@Baubles1000 open settings app on your sense, scroll to About and tap. The version number should be there. Can u please share your actual geographic location? Also, were you able to install the ECG app or you can't? Could you please elaborate on the error (what exactly happens).

[Baubles1000]

Do you want the Mac number. I am in the uk 

[Baubles1000]

44128417 is the version number

[Marrrmaduke]

@Baubles1000 no, the Fitbit firmware version. The easiest way is to check it directly on your watch as I described above. Can you please explain what the issue is with ECG? You said it's not working but is there an error you're getting? Or app is crashing? Or you don't have app installed? Etc

[Baubles1000]

I am not very technical. Everything else works but the ecg on my phone. It did then stopped working. It does not say on my phone about firmware

[Baubles1000]

Sorry I meant watch. I am off to bed shortly but wil replay late

[Baubles1000]

 

It keeps coming up with 

[Baubles1000]

 

[Marrrmaduke]

Tap on this Settings app, then tap About Sense, then System Info. Provide the number under Version.

[Baubles1000]

Did you manage to see what I get 

[Baubles1000]

 

[Marrrmaduke]

@Baubles1000 no. Just write down the version number you see. 

[Baubles1000]

Sent from my iPhone

[Baubles1000]

Hi did you manage to see the picture. There is a problem with the server. I am getting a replace watch and will see if that works. Thank you for your help.