Unable to access Heart Rhythm Assessment on app

[PC91]

Hi, my new Sense ECG not working every time I click on the  Check your ECG Heart Rhythm Assemment I get this error "there was a problem communicating with the Fitbit server"   any help would be appreciated

Moderator Edit: Clarified subject

[Baubles1000]

I don’t have a tablet. I am so dissatisfied spending this much money. It worked for 4 weeks in November and then nothing. 

[MooseKat]

I have a samsung tablet I can try. Will do that tonight and let you know...

[MooseKat]

I have contacted Fitbit who has said one of their specialists is going to get in contact. I have noticed that when I try and view the reports via her account icon (top left), health assessments, heart rhythm it has the same issue.- oops something went wrong. It is like there is corrupted data in her account to do with the ECG and heart assesment. 

[MooseKat]

Also another question. Is there a way to view health assessments on the web? Want to try and see them without the fitbit app..  as I believe there are some fundamental issues with it. Constantly says no internet (even before the ECG issue). It is in my opinion a really.janky app that needs a lot of work still. 

[Marrrmaduke]

@MooseKat only the app. Let me know how the Samsung works.

@Baubles1000 I think at this point you gotta escalate. The more users report it to Fitbit directly the quicker bug will get isolated.

[Baubles1000]

My husband is thinking about reporting them as selling some that does not work what I paid a lot of money for is scandalous. They do need to sort something out with the ecg app.