Charge 5 keeps disconnecting from Bluetooth

[mcullinan]

My Charge 5 is not connecting to my iPhone. It does intermittently.

My Charge 4 had no problem.  

Anyone having this issue?

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Deleted my pairing to the Charge 5 and restarted it, then re-paired it in the app seems to have fixed the problem..  yay

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Actually I am still having this issue.  I’ve unpaired, restarted iPhone and fitbit.  Re-paired.   Restarted.  Bluetooth takes a long time and mostly never connects to the charge 5.  My charge 4 worked perfect. 

Moderator edit: merged replies + word choice 

[rocha07]

 I’m on the same boat. I just noticed it now.

[SLW422]

Is there any resolution to this issue?   I received my new Charge 5 today and immediately have the bluetooth connect/disconnect issue.  Software has been updated; all the troubleshooting steps have been followed; problem persists.   Should I return this tracker?? 

[SLW422]

I'm so disappointed with Fitbit.  I see this issue has been reported for the past couple of months and nothing but CRICKETS and canned replies from Fitbit. 😠  I was excited to receive my new Charge 5 today and it will be going back tomorrow, after several frustrating hours of trying every known "solution" to this unacceptable bluetooth problem. 

FITBIT--FIX THIS PROBLEM.    So frustrating.

[SunsetRunner]

I’m going to return mine as well, I’ve only had it a month and not only has it not been syncing on a regular basis, it’s also been forgetting lots of log data. I wear mine at night and once again last night it logged no data at all, which it seems to fail to do 50% of the time over night

[SunsetRunner]

Just for info, I got onto their online chat with someone called Mardy Daryl, who just gave the standard boiler plate fob offs, was completely unhelpful and disinterested, so i will now be returning my Charge 5 for certain.

[SLW422]

I tried every possible "fix" at least 3 times.   Like most of you this is not my first Fitbit so I know the drill.   I returned the Charge 5 to Macy's this morning.   (Briefly considered a replacement but then snapped out of it.)   Disappointed mostly in Fitbit's non-support of a legit issue.

[active_tom]

Just got Charge 5. Cannot maintain Bluetooth connection, it goes off and on. And this thread , with promises of updates from the Fitbit moderator has gone cold. As if shutting down the discussion would solve the problem!

loved my Charge 4. But Charge 5 clearly has major quality control issues. And support team not solving the issue.

[Nwise]

Yes affects me too!!  New Charge 5 less than 1 week old that keeps disconnecting from Bluetooth. I go through all the steps they recommend but it is still disconnecting. I thought I had it fixed once when I reinstalled the Fitbit app, worked for awhile. Waiting to see if they are going to fix it, if not I’m returning it

[andybm3]

Me too - it's a joke, going back to my Charge 4 until problem solved - very disapointing 

[drink-sugar]

I am not having any issue or issues with Charge 5. I have it since about 2 weeks and it's working great. 

[Adaminion]

When I see how many newly released Fitbit devices have issues... and when I see support totally helpless... it makes me think Fitbit does it on purpose, to bring the whole brand down, declare bankruptcy, God knows what.

Bluetooth speakers or headphones send lots of data, Fitbits need just tiny bits of data to sync... has anyone had problems with headphones? Headphones that cost 10% of Fitbits are doing great with both Androids and iPhones... yet Fitbits fail...

[Adaminion]

Perhaps it works good with certain phones... Can you please tell me what phone you have?

[SLW422]

I have an iPhone 11, iOS 15.1.

[Adaminion]

Ok, I don't have an iPhone, but Fitbit was supposed to work not just with iPhones...

[sberanek]

I have experienced the same terrible service from Fitbit. Lots of run around and promising to have techs follow up with calls and emails. 3 weeks after my last or 5 calls they finally emailed saying they are aware of the issue.  With all the terrible service out there fitbit stands tall as the worst I have experienced… time to look to another tracker when looking to replace.

[JlariosGT]

Same problem.... Connect and Disconnect Charge 5 with Iphone.... Any solution? 

[SLW422]

Nope.  No solution.

[rkmacdonald7]

I am having the exact same problem and got the run around from the customer service as well. Nobody admitted to me that this was a bug, they kept blaming it on the fact that I have other Bluetooth devices paired with my phone (even though none of them were connected at the time). I did all the steps of turning Bluetooth, on/off, restarted/updated my devices, even tried “forgetting” all of my other Bluetooth devices and none of it worked. It was a bunch of bogus and some of the customer reps were very rude in the process. 

If they are aware of this issue they should acknowledge that and not be surly over chat. Admit it’s a bug, don’t blame it on your customers! Really terrible customer service. I will have to decide if it’s worth keeping with this bug or returning it if it’s not fixed soon. 

[cadillacseville]

The support here in Sweden is exactly the same. They claim that I made a mistake and that two products can not have the same defect. Why do they not stop the sale and recall Charge 5? Instead, they deceive 100,000s of customers, pretending not to know the problem./Peter 

[SunsetRunner]

Because their lawyers will have told them to deny there is any issue, so they don’t open themselves  up to claims, standard business practice these days. As the old saying goes ‘to the pursuit of profit, customers are a necessary inconvenience’