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Charge 5 keeps disconnecting from Bluetooth

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‎09-24-2021 17:36 - last edited on ‎01-25-2022 09:34 by Moderator Alum

‎09-24-2021 17:36 - last edited on ‎01-25-2022 09:34 by Moderator Alum

My Charge 5 is not connecting to my iPhone. It does intermittently.

My Charge 4 had no problem.  

 

Anyone having this issue?

 

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Deleted my pairing to the Charge 5 and restarted it, then re-paired it in the app seems to have fixed the problem..  yay

 

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Actually I am still having this issue.  I’ve unpaired, restarted iPhone and fitbit.  Re-paired.   Restarted.  Bluetooth takes a long time and mostly never connects to the charge 5.  My charge 4 worked perfect. 

 

 

Moderator edit: merged replies + word choice 

 

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241 REPLIES 241

‎07-07-2022 10:43

In response to jamoran

‎07-07-2022 10:43

I am using an iPhone 8s 

I did everything, deleted redownloaded app, did the update, disconnected devices and repaired.

also side note- the premium services appeared to be working but the 1 year I purchased does not show a current services date, just expired on feb 2022. Prompts to purchase new services As if they are trying to scam me out of deal I bought online through the website.

The chat representative I reached out for support on that immediately ended the chat after a lousy redownload your app response.  

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‎08-06-2022 07:16

‎08-06-2022 07:16

My fitbit Charge 5 also keeps disconnecting from the app and is not tracking properly. Today it seemed to show that a couple days were missing and not tracking today in the correct day. Very frustrated. Tried many suggestions listed as this is a continuing issue. Something may work for a few days then its back to chaos.

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