Exercises recorded in a different time and not showing data

[LizzyFitbit]

Update 4/1/2020: For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports. 

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Fitbit Update: 3/5

I appreciate everyone's feedback and contributions on this thread. I understand where you're coming from about not being able to log your exercises and sleep data correctly in the Fitbit app, and thanks for the steps you've tried while troubleshooting this matter.

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

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Fitbit Update: 2/28

Hi everyone.

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. We're sorry for this inconvenience and we appreciate your patience.

Please subscribe to this thread so you can receive future updates about this matter.

Keep me posted.

[WMARK]

I think we need to wait until we hear from FitBit that they actually think they have fixed the issue.  This is absolutely the worst customer service I have experienced.   No communication whatsoever!

[WMARK]

@Dijou How did you find out about this new version?  Did anyone from FitBit inform you.

@LizzyFitbit  : How about supplying with us with some information/communication on this new version.

[LizzyFitbit]

Hi everyone. Thanks for your continued participation in this thread.

I appreciate the time taken to troubleshoot this matter, as well for your feedback. Our team has been working hard on this matter and a fix should be available soon to all our affected members. At the moment, let me recommend to download any update that appears for the Fitbit app from the App Store so you can receive the latest improvements.

Thanks again for your patience. I'll update this thread once I receive more details from the team.

See you around.

[bk318]

When will a fix that has been fully tested for proper functionality be released?

[redmanjbj]

I have to say that I'm pretty disappointed in FitBit over this one.  I just can't understand the lack of communication about it. It's been a week.  An update was just released tonight.  Did it fix this issue?  Are the screwed up exercise logs fixable?  Who the heck knows.   Just a little communication goes a long ways.  Apple comes out with a new watch in September... supposedly its going to have a heavy focus on fitness this time... Not a good time for Fitbit to drop the ball on customer service.

[GinnyRo]

I just tried to add yoga and it didn't work. Not enough data message. I’m
not seeing any updates popping up so not sure where you are getting them.

Plan to go public with this crap beyond this. I am stunned at the lack of
customer service
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Moderator edit: removed personal information

[Dijou]

@GinnyRo - Go to the App Store, select Updates at the bottom right and then scroll to find the Fitbit app and press Update

[Tengz]

Hi All,

New version of fitbit for IOS is out. Version 3.16(928). Tested and is working again! Great  Job Fitbit Team!

[Arboga]

New update Don’t work for me. The time in pulszone is not showing up.  

[Nanadavis]

Thank you! 

[BzBzMa]

Any corrections?

[TXyogalover]

Not yet. They have acknowledged the issue and are asking for continued patience. Having said that, another thread I’m following said one user posted that Fitbit sent out an update last night and their stats went back to normal.

Sent from my iPhone

[lianimal]

SAME.  I had a chat with a support specialist and they said it was an ongoing issue they are working on...

FRUSTRATING.

[Nanadavis]

Mine is still not working. I used My Fitness Tracker to log exercise and this is what Fitbit did. I am actually on Day 65 of 80 day obsession but this was the closest match. 

 

 

[TXyogalover]

I wish I was you.

Sent from my iPhone

[21McD]

It's been over a week since this problem has been identified.  Any idea as to when this issue may be fixed?  Very frustrating to manually enter a workout, such as power yoga, only to find that there is no data.  That's why we all supported your product.....for the feedback and motivation!

[Tracy1278]

It’s day 5 with no update from the FitBit team. What is the solution for fixing the time discrepancy and exercise/heart rate tracking for Versa 2? The latest iOS update 3.15.1 has not fixed either issue. 

[DelRayKelly]

This is affecting both exercise and sleep data.  When I logged in this morning, it showed me as having slept from 5:27 pm to 1:02 am ... not from 10:27 pm to 6:03 am.   With exercise, it is not recognizing any data that I log or track ... only automatically recognized activities.  My charge 3 actually created a "walk" in the future after I took a 5 mile hike with a friend and used the "track" function under exercise.  So - I have the walk recognized by the device/app that occurred real time and had data ... and then the walk that I tracked in the app with the mappign feature logging as a 2:38 pm start (instead of a 10:40 am start). I am unable to edit the start time in order to try to force them to sync.

[GinnyRo]

I just chatted with support on line and got the same answer. "We are aware
of it and are working on it"

I do not have any update notifications so I must have the latest version.
Support was not aware of any software updates apparently, just told me to
check the app store etc

[TXyogalover]

Yes, you are experiencing what several people are. I’m sorry, it is super frustrating.

Sent from my iPhone