FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

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[Lesnes55]

Pauline have you called customer service they replaced my first Charger 3 when it would not sync after 4 months.  My replacement is now 7 months old it is syncing ok but I also have black lines across the face. I have a BIG birthday coming up in June and at the time I am also considering a switch in watches.

[JohnMcColl]

Charge 3 will not sync on my Iphone 6 with latest update  .Version >13.  (previously no issue with syncing  and with bluetooth

Using an older version iphone   update >12  the Charge 3 syncs immediately.

Points to latest Iphone update wont allow syncing.wont connect to Bluetooth

Any suggestions, as I have fault found.

[Daughnie]

This did NOT work!!!

I returned the first Fitbit Charge 3 I was having difficulty syncing, thinking it was just a “lemon”. Now I am having the same problems with another Charge 3!! Is there really a solution to this problem? Or do I have to buy an Apple Watch?!

[Daughnie]

I have tried all of this with no success I am so frustrated! I have lost five days data and there’s no way to retrieve it.

Fitbit designers are you listening?! Why is the charge three on the market if it is not functioning correctly?

[Daughnie]

Me too!!!

I am on my second charge 3 and I have the same problem. It does not sync with my phone. The only reason I have not tried a different company, is that I have four years of data from my charge 2 that I don’t want to lose!

[Krazsian]

I think it's the app that's a problem. Is the device keeping track of your
steps and you just can't sync. I have had a lot of problems syncing to the
app lately and all I get is there is a problem with their internal system.
Guess google is really making it worse now!
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[JohnMcColl]

Hi Daphne,

Frustrating big time.
I have now reinstated an old Alta HR which still works,(but would be seen dead out wearing).
Alta HR survived the IOS phone update and synced again straight away
Charge 3 is nice compact, but I can only sync it on my wife's phone (previous IOS updated iPhone) and then have to log in to my fitbit app on her phone and then change back for the rest of the week and then repeat process.

Easier just having the old Alta HR Fitbit in my pocket and actually working ....without the eye sore on my wrist.
Its crap having to do a workaround as above to bloody well get my steps and points

Regards...John

[Daughnie]

My sentiments completely!!

i’ve never thought of keeping the device in my pocket, that’s a great idea!! I have returned two charge 3 devices so far, my old charge 2 works perfectly but the face is broken. If  I have difficulty syncing the third  charge 3 when it arrives, I will take your advice, Return it then go back to my old charge 2!!!!

[JohnMcColl]

Great....good luck (in your pocket does measure your activity)


Sent from my iPhone

[Cherpedi]

I tried all this on my IPhone and mr IPad and nothing worked, I can’t load the Charge3 onto either device. 

[Krazsian]

I contacted Fitbit today and they acknowledge that there’s a problem with
the Charge 3. They claim to be working on it.
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[JohnMcColl]

👍
Thanks for the update

Sent from my iPhone

[Krazsian]

I also unpaired the device from my phone and then paired it back. It worked
for 3 days.....
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[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

Thanks to all for the efforts to resolve the issue with syncing your devices, sharing the solutions and useful tips to help other users. I understand that this can be very frustrating and appreciate your feedback since this helps us to keep improving. If you're experiencing syncing issue after updating to iOS 13.4.1, our team is currently reviewing this issue, you can keep an eye on the updates here. 

Meanwhile, please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

I appreciate your patience and understanding while we work to improve your experience. 

I'll be around if you have any questions. 

[catara52]

I find it almost impossible to sync this charge 3.10 years And if it becomes a father just seeing it every week. It was last Wednesday. Having the inability to not get direct help is vet frustrating.aIt is part of the reason , I chose Fitbit.

[Krazsian]

Contact Fitbit support. I had the same issue just recently and after giving
me specific instructions via email, they discovered a bug with the Charge
3. It is now fixed ..... so far
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[catara52]

Would you be able to forward me your response? I can’t seem to get in touch
with anyone.

[Krazsian]

You can call 1.877.623.4997 or go to the Fitbit website and select chat.
Due to the pandemic, it is taking longer than normal to get to someone. I
can’t forward you my email response because it contains private information
to my account. Good luck!
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[catara52]

Thank you. I hope I have as much luck as you did.

[LiliyaFitbit]

Hi @Krazsian @catara52, thank you for participation in the Forums. 

@Krazsian I am glad to hear the issue has been fixed for you. Thank you for your efforts to help other users, I appreciate your time and feedback.

@catara52 I am sorry that you are going through this situation, I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.