Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[CareyS]

UPDATE: The fix posted by the Fitbit Team Member has resolved it for me. Working normally now.

EARLIER:

I also spoke to soon. It seems intermittent. I have found what I think is a workaround, unless it has actually been fixed

• Turn off Wifi, Bluetooth, and Cellular Data (i.e. don't turn on Airplane mode)
• Open the app
• Turn on bluetooth and switch back to the app to see if it is still open, if so
• Turn on Cellular Data, and switch back to the app. At this point it works for me and keeps working.
• Turn on WiFi. So far, that is holding and the app is working. Keep the app open 🙂

@fastfrank  - For now... Settings > Display and Brightness > Autolock - Set to "Never"

[kfg1012]

Same 😞 Hoping this gets resolved quickly 

[sheilab3]

I am still OIS 15.3 because I have an IPhone 7.

Fitbit keeps crashing when I try to open.

I checked the dashboard on web site and it is updating.

[Bobbie246]

Add me to list

I’m having the same issues with all crashing. Tried everything even calling fitbit. No response. Emailing. No response. Chat no help. What’s happening?  Is it time to buy Apple Watch

[Curly8327]

Good morning.  I experienced the  same thing.  I am no expert but mine is now working.  See if these steps might work for you.  1. Go to settings.  General.  Iphone Storage.  Wait till all the information for Iphone Storage to fill in.  Scroll down to Fitbit.  Select Offload App.  Then Delete app.  2.  Turn phone off then back on.  3.  Re-install Fitbit app.  4.  (This next step was the last step I tried and I believe it made the difference.) Turn off your WiFi.  and just use your Data plan.  5.  Make sure your Fitbit (in settings) is set up to use your Data plan.  6.  Then open your Fitbit app.  7.  If it is working, Mine did.  Sign back in.  follow regular prompts.  8.  Close app.  Get back on your wifi.  9.  Sign back into fitbit app.   I hope this helps.

[Podunk]

The problem is not with your iPhone as it was with Fitbit/Google. This problem has been going on all morning.

Sent from my iPhone

[jon32588]

The app is now starting and not crashing. I performed three starts, 5 minutes apart, quit the app each time. All three succeeded. I navigated to different parts of the app; that worked. I checked https://downdetector.com/status/fitbit/   and I see the problem started last night around 2:00 a.m. pacific and reports are now decreasing. I don't see how apps can be pushed that fast, so I suspect FB broke the protocol that the app uses to communicate with FB servers.

I usually charge for software test and analysis. I am not thrilled to be doing this for free.

[arcgate]

thanks and works for me - have to click reinstall afterwards, but all is good now.  Cheers

[Bellinghamster2]

Hmmm, that workaround didn’t work for me. The app has been really glitchy. May need to explore new devices…

[Borzsony]

Tried restarting my phone and did not help. Only get Fitbit flicker then shuts down.

[AAAlbert]

Yes!! Thanks a lot.

Actually I set Airplane mode, started the app, and then removed Airplane mode.

I usually leave the app running all the time and today I turned it off
for the first time and was not restarting.

Thanks again.

[Mynorca]

Honestly, how did no one on the dev team verify that this works on a physical device. This is application development 101 to make sure that your app works. 

[meemom]

Me, too!

[jjkislenger]

Fitbit app opens for a second and crashes.  I have followed suggested solutions but they do now work. Help!

-------------

I meant to say solutions do not work!

[tny]

As of 11:13 am EST, the app is now working for me.

____________
P. T. Rourke

[RHVermont]

I am having this issue too. I deleted and reinstalled the App but nothing changed. Interest it does loads when I turn off WIFI. However, when I turn it back on it vanishes again. I think it worked when I was just on cellular. However, I can't verify that as I am no longer in cell range.

[Borzsony]

Thanks that worked, even after I reconnected to wifi. I had to login in though to my account, but that is OK. Great advice.

[lmacmil]

This message is at the top when I log into fitbit.com  "We're aware of an issue affecting some Fitbit devices and are currently investigating. Check back later for shorter wait times."  There's a longer thread on this topic.

[Backofthenet]

Same with me - have tried deleting and updating app and still crashes upon open - i can't even use the workaround now (turn off wifi and mobile data and sync phone via bluetooth ) as of course i am no longer logge in !! Dooooh

Update - have managed to install old version of app on an old ipad mini and have that syncing with charge 2/5

Further update - have upgraded Iphone IOS to 16.3.1 and now all is working - I was only one version behind so clearly Fitbit developers on't test on older versions of IOS

[Bobbie246]

Got that right. Supposed to rest before release