Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[Cougarmom64]

Yes, it has been happening all morning for me as well. It is so frustrating, and I really do not want to move to Apple, but if this will continue to problematic, then, I just may need to move an switch. UGH. 

My app just opened up and synced all data. Hopefully stays connected. Good luck to everyone! Cher-

[Akinto]

I decided to make black bean chili and not worry about it. It works again!

[RiekoC]

@Redcoat There's currently some issue on Fitbit's side, see picture of forum banner below. I suggest waiting until Fitbit resolves the issue and removes the banner before spending any more time on troubleshooting procedures. 

[kathyfrom303]

Yea, thank you!  Looks like its working now!  Have a great day!

[Curly8327]

Good morning.  I experienced the  same thing.  I am no expert but mine is now working.  See if these steps might work for you.  1. Go to settings.  General.  Iphone Storage.  Wait till all the information for Iphone Storage to fill in.  Scroll down to Fitbit.  Select Offload App.  Then Delete app.  2.  Turn phone off then back on.  3.  Re-install Fitbit app.  4.  (This next step was the last step I tried and I believe it made the difference.) Turn off your WiFi.  and just use your Data plan.  5.  Make sure your Fitbit (in settings) is set up to use your Data plan.  6.  Then open your Fitbit app.  7.  If it is working, Mine did.  Sign back in.  follow regular prompts.  8.  Close app.  Get back on your wifi.  9.  Sign back into fitbit app.   I hope this helps.

[RiekoC]

@JOHNNYSCAT There's currently some issue on Fitbit's side, see picture of forum banner. I suggest waiting until Fitbit resolves the issue and removes the banner before spending any more time on troubleshooting procedures. 

[Dareceptionist]

I did hear get a reply from the helpdesk, and they are aware of the problem, and are working on it, but could not give me a day or time, or estimate of when it might be fixed, which I totally understand that end of it.

Sent from my iPhone

[Dareceptionist]

I got a hold of helpdesk, and they are aware of the problem but could not give a day or time estimate on when it will be fixed, which I totally understand that.

Sent from my iPhone

Just wanted to let you know I got a hold of the helpdesk, and they said they are aware of the problem, but do not know or cannot give an estimate time of when it will be repaired. So at least they are aware of this.🙂

Sent from my iPhone

[RJD56]

Tired of having to jump through hoops to fix something the vendor broke. Just fix me and let’s be done with it

[benobi]

What’s worked for me on iOS is to long press and hold on the app and then press on something like “Track Exercise”. This let’s me get into the app successfully

[Hezek]

Add me to the list.  Same issue.

[Whinger]

My Fitbit app which had been working fine, now opens when the icon is tapped but closes by itself within half a second later. I have deleted the app and reinstalled it. I have done this with Bluetooth on and off and have shut down and restarted my phone. I am tempted to conclude that it's a bug in the latest version of the app (which is only 1week old). Convince me I'm wrong please Fitbit.

[snblain]

Mine seems to be working fine now.

[CeliaJH]

Mine too.

[SuXA]

Yah, me too…finally!

[saskiatrent]

Just wanted to share with everyone that mine is now suddenly working.  App is not crashing.  Not sure it they pushed out a fix or something but so far so good.  

[LMaryB]

Fixed now

[clstone85]

I find the Fitbit itself very reliable. Just have occasional issues with the app. I've been using Fitbits (I had a charge 3, then a charge 4, and now a charge 5) since 2017 and have only had this happen once before. Mine seems ok now. 

[PuckJojo]

Interesting…opened and closed it multiple times and it eventually worked

Sent from Joe's omnipresent iPhone

[manvillemomma]

I am having the same issue.  What do we need to do to resolve this?